Customer Service Representative
Resume:
Destiny Morant
Experienced in healthcare and customer service 2+ years
Orderly and committed administration assistant offering over 3+ years of solid skills in customer relations and resilience to handle challenges of fast-paced professions. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on- time and accurate clerical tasks.
Marvell, AR
***********@*****.***
EXPERIENCE
Shelter Insurance, Work From Home—Insurance Customer Service Representative
November 2022 - Present
● Develop insurance quotes, make sales presentations, and close sales
● Communicating with our leads
● Establish client relationships and follow up with clients, as needed
● Understanding prospects needs and identifying sales opportunities
● Creating and maintaining a database of current and potential customers
● Explaining and demonstrating the benefits of our services
● Staying informed about competing products and services
● Ability to achieve sales targets & required daily activities Syneos Health, Work From Home — Patient Access Specialist lll
December 2021 - November 2022
● Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
● Screen uninsured patients for medicaid and other programs, complete medicaid applications for qualified applicants.
● Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs.
● Obtain accurate and detailed diagnostic, demographic and financial information for patients requesting emergency hospital services.
● Limit experience in attending patients' needs, while performing in accordance with existing regulatory and hospital standards.
● Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
● Practice time management and multitasking, becoming resourceful in overcoming obstacles in both the administrative and clinical setting.
AT&T, Little Rock, AR — Customer Service Representative February 2020- December 2021
● Ability to drive positive customer experience through interacting with customers face to face
● Provide accurate product knowledge to meet the needs of individual consumers
● Attend in office and virtual training to stay up-to-date on industry knowledge
● Ensure weekly sales targets are met
● Continuously improve through feedback and coaching SKILLS
Type 65 WPM
Multitasking
Communication
EPIC
Time Management
Administrative and Office
Reliable
Team-Player
Problem-Solving
Professionalism
Computer Literacy
AWARDS
Consulted regarding a redesign of
the office scheduling system,
increasing accuracy by 38%.
Achieved 95% customer
satisfaction score based on
feedback forms.
Handled successfully 100+ phone
calls daily with no complaints
during the last 2 years
● Execute customer-facing promotional offerings within their assigned region
● Provide insight and options to each potential new customer and have comparisons of local competitors to ensure they are making the right decision
● Maintain a relationship with the customer throughout the entire process when they opt into the services
● Bring creative and innovative ideas to the customer service team to provide astounding service for our customers and our client
● Promote working sales trends to the rest of the customer service team to increase overall revenue throughout the company and within the team
● Submit daily sales to the executive team to stay on track of reaching company and personal sales goals
EDUCATION
Marvell Elaine High School, Marvell, AR— High School Diploma
Aug 2016 - May 2020
University of Arkansas at Pulaski Technical College, Little Rock, AR — Associate of Office Administration
Aug 2021 - Present
References
Caleb Stevenson—870-***-****
-Mentor since 2019
Daelan Cox—870-***-****
-Counselor since 2021
LANGUAGES
Expert - English
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