Customer Service Call Center

GREGORY SAMUELS

Tampa, FL ***** 850-***-**** ***************@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

• Call Center Operations • Processing Orders

• Courteous with Strong Service Mindset • Dispatching Workers

• Responding to Difficult Customers • Prioritizing Calls

• Understanding Customer Needs

Work History

Meter Reader 12/2022 to 2/2022

City of Tampa Water Department (Techstaff)

Scale Operator 8/2022 to 12/2022

City of Tampa Solid Waste (Techstaff)

Security Professional 04/2020 to Current

Ratpack – Tampa, FL

• Assessed ongoing risk factors and suggested improvements to senior management.

• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Warehouse Associate 04/2017 to 04/2018

Amazon – Tampa, FL

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

• Confirmed accuracy, quality and quantity of materials received

• Alternated goods in inventory by observing first-in and first-out approach Call Center Agent 03/2013 to 11/2016

OneTouch Direct – Tampa, FL

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Responded to customer calls and emails to answer questions about products and services. Education

High School Diploma 07/2011

Hillsborough High School - Tampa, FL

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