Customer Service Team Leader
Resume:
Aniyah Key
Dallas, TX*****
Email: ***********@*****.***
SUMMARY OF QUALIFICATIONS:
Ability to ensure that issues are identified and addressed
Ability to generate and/or conceive new or innovative ideas or solutions to problems
Ability to communicate effectively both written and verbally
Ability to learn computer applications and apply knowledge
Exceptional planning and organizational skills
Strong analytical skills
Ability to memorize computer entry codes and city codes.
Ability to work independently with limited direction within the scope of responsibility
and authority
Efficient in Microsoft office, Word, PowerPoint and Excel.
WORK EXPERIENCE:
Amazon Fulfillment Center:
Warehouse Team Leader, Dallas, TX 09/2021 – Present
Perform Team leader duties according to Amazon guidelines and related to patient charts, patient orders, forms and records.
Work as a team leader to promote positive, accurate communication between staff and managers.
Perform clerical functions associated with accurate record keeping, entering data into
System, generate reports and computer printouts
Accurately gathers and completing timesheet for staff to be paid in a timely manner.
Customer Service Representative:
Quest Diagnostics, (Fully remote) Dallas, TX 08/2020-06/2022
Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.
Scheduling appointments for patients and clients
Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures.
Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties.
Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc.
Always provide excellent customer service by effectively meeting customer needs, understanding who the customers are, and building quality relationships.
Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.
Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures.
Conducted inventories and performed analysis to determine departmental recordkeeping.
Ensure each patient is given the highest level of customer service and every staff member is treated with the upmost respect.
Scan all registration and clinical documentation into the system and maintain all medical records.
Maintain strict confidentiality in accordance with HIPPA regulations and company policy.
Sales Representative:
CUTCO, Dallas, TX 06/2019 – 07/2020
Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.
Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures.
Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties.
Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc.
Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.
Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures.
Maintains customer service and/or productivity guidelines set forth by applicable leadership.
EDUCATION:
James Madison High School: Dallas, TX
High School Diploma May 2020
GPA 3.86
Top 10% off Class of 2020
Dallas College El Centro Campus West: Dallas, TX
Associate Degree of Applied Science in Management, 2020
GPA 3.8
Management Certificate of Completion
Business Administration- Human Resources Assistant Certificate of Completion
Management-Retail Management Certificate of Completion
References available upon request
Contact this candidate