Customer Service Representative
Resume:
Shaina Cline
Palm Harbor, FL
*************@*****.***
Customer Service Representative with over 12 years of experience in sales, customer support, and retail management. Expert in communication, problem resolution, and time management, consistently enhancing customer satisfaction through proactive strategies. Eager to contribute extensive expertise to a dynamic team, driving growth and continuous improvement. Work Experience
Customer Service Representative
FreightCenter Inc-Palm Harbor, FL
November 2023 to Present
Offer detailed cost breakdowns and shipment options, enhancing transparency and Palm Harbor, FL satisfaction.
Implement proactive communication strategies to anticipate client needs effectively. Conduct deep-dive analyses to identify and rectify process bottlenecks. Optimize client interaction processes, enhancing satisfaction and operational efficiency. Streamline cost communication, increasing transparency and customer decision-making. Pioneer proactive strategies for customer engagement, foreseeing and addressing client needs. Foster team collaboration to solve shipping discrepancies, ensuring client contentment. Introduced advanced tracking tools to improve shipment accuracy and reduce resolution time. Key Holder/Sales Associate
Simply Southern-Sevierville, TN
July 2021 to November 2023
Counting the drawers in the AM and PM. Unloading stock from the truck and putting it out for sale. Ringing up guest purchases.Cleaning the store.
Sales/Customer Service
Alpine Photo's-Sevierville, TN
July 2016 to March 2021
I took action shots of familes snow tubbing. I would then help them find their photos and show them to the families. I also rang them up if they purchased their photos. Cashier/Customer Service, Krispy Kreme,
Krispy Kreme-Pigeon Forge, TN
May 2012 to January 2016
Ringing up guests purchases,stocking the display case,cleaning the lobby.I also decorated doughnuts. Education
High School Diploma
Gaither High School
Skills
• Communicated product details and pricing, ensuring informed customer decisions.
• Optimized store layout for better merchandise accessibility, boosting customer satisfaction.
• Optimized stocking methods, streamlining operations and minimizing downtime.
• Pet sitting Cash Handling POS Host/Hostess
• Problem Resolution
• visits.
• Call Center CSR Customer Care
• Trained new staff in operational procedures, improving team efficiency and customer service.
• Processed guest purchases efficiently, reducing wait times and improving service speed.
• Assisted clients in choosing ideal photo products, boosting sales and customer engagement.
• Cashiering Sales Pet Care Dog Handling
• Customer Support
• Computer skills Animal care Communication Skills Animal Handling
• Packaged donuts for customers, ensuring accurate orders and presentation.
• Enhanced store security by setting alarms and securing premises, minimizing theft incidents.
• Implemented efficient photo cataloging systems, elevating customer retention.
• Assisted customers in selecting donuts and beverages, enhancing satisfaction and repeat
• Implemented sales strategies that increased customer engagement and boosted store revenue.
• Managed daily cash flows, ensuring accurate financial transactions and reducing
• Customer Service
• Customer service Retail sales Cash handling Cash register
• Phones Cashier Cleaning
• Maintained a clean work area, contributing to a welcoming store environment.
• discrepancies.
• Guided customers in photo selection, enhancing satisfaction and driving repeat business.
• Phone etiquette Retail math Product demos Organizational skills
• Retail Sales Animal Care Time management
• Trained new staff on customer engagement and upselling techniques. Certifications and Licenses
Driver's License
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