Customer Service Installation Technician
Resume:
BF Brandon Franklin
Objective -
Dedicated and hands-on Installation Technician with extensive experience in customer service and technical operations, seeking to contribute to a forward- thinking company where my skills in problem-solving, innovation, and teamwork can drive exceptional results.
Career Summary -
With a strong foundation in hands-on technical work and customer service, I have honed my skills across diverse industries, including military logistics, e- commerce, and landscaping. My ability to solve problems, innovate, and communicate effectively has consistently led to high achievement and recognition. As an Installation Technician, I bring a unique blend of practical experience and dedication to quality, making me an asset to any team aiming for excellence.
BFRAKLINLocation
Douglasville, Ga
Phone
************@*****.***
Work
Experience
Army National Guard – 88M (Truck Driver)
Fort Leonard Wood, MO
Jan 2021 – June 2022
Operated and maintained military transport vehicles in various conditions.
Ensured timely and safe delivery of supplies and personnel.
Trained in logistics and emergency response protocols. Amazon (PDK2/MGE8) – Warehouse Associate
Atlanta, GA
Jan 2020 – Aug 2023
Picked and processed customer orders and returns efficiently.
Provided solutions to customer inquiries and concerns, enhancing customer satisfaction.
Operated pallet jacks, forklifts, and other equipment with a PIT equipment license.
Managed inbound and outbound truck loading/unloading processes. Duran’s Landscaping – Landscaping Technician
Atlanta, GA
Jan 2023 – Aug 2024
Performed lawn maintenance, including cutting, edging, and trimming.
Provided accurate customer quotes and exceptional service.
Planted flowers, cleaned gutters, and managed landscaping equipment.
Drove company trucks and hauled debris to maintain a clean work environment.
Conducted marketing through flyer distribution and neighborhood outreach. Education
High School Diploma
North Springs High School, Atlanta, GA
2015 – 2020
Additional Information
Awarded Employee of the Month for outstanding performance and dedication.
Strong problem-solving abilities and a consistent track record of high- quality achievements.
Excellent communication skills, capable of working independently or collaboratively.
Recognized for innovation and productivity in various roles. Cover Letter
Dear Vivint,
I am writing to express my interest in the Installation Technician position available, as advertised. With a background in technical operations and customer service, combined with my military and diverse work experience, I am confident in my ability to contribute effectively to your team.
During my tenure with the Army National Guard as an 88M Truck Driver, I developed a disciplined approach to logistics and operational efficiency. My time at Amazon further refined my skills in managing inventory and providing top-tier customer service. At Duran’s Landscaping, I demonstrated my ability to manage equipment, perform detailed tasks, and maintain high standards of service.
I pride myself on being a highly productive, problem solver, and innovative individual. My consistent record of achieving quality outcomes and my ability to work both independently and collaboratively align well with the demands of the Installation Technician role at Vivint.
I am eager to bring my unique skill set to your esteemed company and contribute to its continued success. Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and certifications align with the needs of your team.
Sincerely,
Brandon Franklin
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