Customer Service Saint Paul

Freya E. Jacobson

** ******** ******, ***** ****, MN 55102, **********@*****.***, 651-***-****

Summary Statement Organized and dedicated fiscal specialist with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated to maintain and contribute to company success.

Summary of Qualifications

Ability to prioritize and handle multiple tasks and deadlines Time management skills

Strong organization skills

Strong verbal and written communication skills

High degree of professionalism

Normally receives little instruction on daily work Demonstrated team player

Attention to detail

Ability to handle confidential and sensitive information Positive attitude

Professional Experience

Minnesota Secretary of State-Fiscal Services Specialist 2020-Present) Saint Paul, Minnesota

Process voter registration materials and applications Fiscal payment processing

Business filing daily data entry

Sum and balance daily fiscal totals

Mail distribution, sort and process

Receive deliveries and supply orders

MNGI Digestive Health-Coding Specialist (2019-2020) Minnesota Gastroenterology P.A

--Coding Assistant (2017-2019)

--Resulting Coordinator (2011-2015)

--Clerical Support (HIM / Scheduling Departments) (2009- 2015) Saint Paul, Minnesota

Review chart documentation for proper coding and diagnosis information Review insurance regulations surrounding office visit and procedural coding Specialized medical knowledge: terminology and insurance coding Meet departmental quality and productivity standards Generate daily/weekly reports

Maintain patient confidentiality in accordance with HIPPA and practice regulations Create, code and bill in patient charts

Analyze medical information and data

Route incoming telephone calls / multiple phone lines Provide excellent customer service

Mail support

Education

Saint Paul College –Saint Paul, Minnesota (2016)

Medical Coding Diploma

Rasmussen College- Eagan Minnesota (2010)

Associate of Applied Science in Legal Administrative Assistant Proficiencies and Skills

Microsoft Office

Outlook

Teams

Swift

Accurately type 50 WPM

Proficient in 10 key

Notary Public

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