Operations warehouse Supervisor
Resume:
MICHELLE
PICARD
**************@*****.***
Lebanon, TN 37090
Bold Profile
Dynamic individual with hands-on experience in warehouse/operations supervision and a talent for navigating challenges. Strong problem- solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. PROFESSIONAL SUMMARY
Woofie's of SE Nashville - General Manager
Mt Juliet, TN • 02/2024 - Current
Lowe's - Overnight Operations Supervisor
Mt Juliet, TN • 10/2021 - 05/2024
McCormick Trucking - Driver Support Dispatcher
LA Vergne, TN • 10/2020 - 09/2021
Smile Direct Club - Machine Technician
Antioch, TN • 02/2020 - 08/2020
WORK HISTORY
• Manage payroll, scheduling, ensure accuracy of weekly reports
• Handle all client consults, client issues, and escalations
• Manage client keys, invoicing, collections, and inventory
• Office administration
• Attend company events, manage the use of company vehicles Monitor and manage all company money spent, collaborate with the book keeper
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• Complete employee reviews.
• Oversaw responsibility for overnight freight delivery Ensured that the correct product was stocked accurately, safely, and quickly in their designated areas
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Ensured that the store was clean and prepped for day time operations.
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• Maintained professional communications with truck drivers and USPS Coordinate and solve any problems that arose pertaining to routes, breakdowns, call outs, complaints, etc
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Ensure that vendors were dispatched to any incidences which pertained to company drivers
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Utilize USPS tracking to locate trailers, vehicles, and drivers to assure the timely delivery and expedient delivery of US Mail.
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• Specialized in utilizing a molding machine
Ensured that trims and retainers were polished in a precise manner for each individual customer's needs.
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SKILLS
• Coaching
• Effective communication
• Conflict Resolution
• Order picker
• Scheduling
• Resource Allocation
• 5's Safety
• SOP Development
• Microsoft Office
• Team Development
• Problem Resolution
• Operations Management
• Team Player
• Leadership and team building
• Efficient multi-tasker
• Effective leader
• Time Management
• Training and coaching
• Staff Management
• Team Leadership
• Customer Relations
• Training and Development
• Relationship Building
• Staff Training
• Staff training/development
• Inventory Control
• Staff Supervision
• Employee Scheduling
Verbal and written
communication
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• Administrative Skills
• Motivation
• Client Relations
• Staff Motivation
• Labor Cost Controls
• Performance Improvements
Exceptional interpersonal
communication
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• Staffing
• Workflow Planning
• Business Development
• Troubleshooting expertise
• Operations Oversight
• Organizational Development
• Business Administration
• Data review
• Distribution Management
• Supply Chain Management
Volunteer State Community
College
06/2016
Emergency Medical Technician
Shakamak High School
Jasonville, IN • 05/1991
Diploma
EDUCATION
Hot Topic - Operations Supervisor
LA Vergne, TN • 04/2018 - 11/2019
Under Armor DH - Training Coordinator
Mt Juliet, TN • 05/2016 - 04/2018
Under Armor DH - 2nd Shift Shipping Lead
Mt Juliet, TN • 08/2015 - 05/2016
OHL-Apple RMA - Senior Specialist/ Shipping Receiving Clerk Mt Juliet, TN • 08/2014 - 08/2015
Medic One Medical Response - Dispatcher/Communications Supervisor/EMT-IV
Nashville, TN • 09/2012 - 07/2014
Amazon - Material Handler/OTBD Ambassador
Mt Juliet, TN • 11/2013
Responsible for planning, directing, and organizing outbound picking activities within the Internet Fulfillment distribution center
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Oversaw the picking department and development training for existing employees
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Ensured that continuous improvement was conducted pertaining to projects and process implementations.
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Develop and implement SOP's, work instructions, shift training for new and existing employees
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Served in planning, development, and training for new and existing employees
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• Served as Weekend Shift Support lead
• 2nd Shift Operations Support lead.
Assigned responsibilities of development, cross-training, and SOP training
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Well versed in utilization of pallet building, floor/fluid truck loading, and dock safety procedures
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• Responsible for shipping exceptions
2nd shift First Responder, Script writing, Wave Killing Team, Load Closures
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• MHE Certified.
Training Employees on receiving and the utilization of SAP/WYSE programs
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• Manage employees, assumed clerical duties
• Troubleshoot an array of problems that may occur
• Efficient data entry and production handling
• Maintaining performance standards of accuracy and quality.
• Fielded approximately 65,000 calls per year between 4 states
• Utilized GPS location of units in real-time
• Customer service, daily reporting, insurance verification
• Payroll, hires, and training
Responsible for the safety and management of 55 ambulances and 110 EMT/Paramedics over a 5-region area
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• Remote operations conducted.
• Utilize RF Equipment for picking/packing orders
• Prepare for shipments
• Lead and train new employees to perform efficiently and safely First Call EMS - EMT/ Dispatcher
Nashville, TN • 05/2011
Hollister, Inc - Shipping/Receiving Clerk
Nashville, TN • 01/2003
• Responsible for the closing and opening of warehouse facilities. Transport patients for emergencies, doctor appointments, dialysis, etc
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• Served as first responder to emergencies
• Provided medical treatment for multiple ailments and injuries
• Conducted file management, dispatching, and transportation Interfaced with insurance companies and conducted follow ups with patients.
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• Responsible for picking and packing orders
Created and managed data entry and international shipment documents
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• Certified Cherry picker and Sit-down fork lift operations conducted. APPLICATIONS
• PKMS/WMS
• WCS
• Oracle
• Manhattan
• MHE certified on 2,3
• CPR certified
• Blood Borne Pathogens certified
• Skill on gladiators/ RF Scan Guns
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