Continuous Improvement Customer Service

Joanna Estevez

Phone 919-***-****

Email *****************@*****.***

EXPERIENCE

Lead Supervisor, Mann + Hummel- October 2023- May- 2024

-Ability to lead and plan work schedules of assigned departments according to requirements. Drive safety in area of responsibility. Provide guidance to employees, support employee training, cross-training, and development initiatives. Interpret and apply specifications such as drawings, routings, etc. Maintain appropriate records such as Company Policy, PM logs. Maintain proper production rate. Maintain a clean, safe, and well-organized work area. Monitors the operation of all equipment in accordance with safety requirements.

Enforce Company Policy and takes disciplinary action as needed. Maintain order fill and demonstrate a passion for the customer. Implement continuous improvement. Ensure that quality standards are met. Stop processes if quality or safety standards are not met. Identify and record any problems relating to the product, process, and the quality system. Initiate, recommend, or provide solutions through designated channels. Control further processing, delivery, or installation of non-conforming product until deficiency or unsatisfactory condition is corrected

Production Operator, Mann + Hummel- January -2021

-Responsible for assembling production components according to operator instructions and ensuring that each component produced or assembled meets customer requirements. Assemble product and operates machine to standard rates. Comply with all health, safety, and environmental (HSE) rules and regulations and promote HSE awareness.

Participate in the facilitation of cell requirements, including job assignments, conflict resolution, team building, training, health, safety, environmental, and quality. Actively participate in continuous improvement and corrective action activities. Assemble product to meet all expectations of the customer. Inspect product to ensure it meets all quality standards. Accurately count and package product into containers or boxes. Associate, Wayne County ABC; Mt. Olive N.C. December - 2018

-Ability to succeed in providing great customer service in a highly stressed environment. With responsibility of completing numerous amounts of debit/credit transactions along with cash transactions. Responsibility of stocking and replenishing sales floor. Machine Operator, Flanders; Smithfield N.C. February 2016

-Ability to work in highly stressed environment. Primary duties include checking product produced by machine for quality. Monitoring machines for problems that may arise so that quality and performance are maintained. Troubleshoot basic machine problems and quality issues. Check raw materials for quality before loading into machine. Prepare all materials that are to be loaded into the machine. Prepare tooling for changeovers. Perform machine changeovers. Perform basic PM and maintenance tasks. Performs other duties as assigned by management. Check finished goods pallets and sign production tickets. Kept work area clean and free from debris. Clean machine and work area at the end of each shift. Ensure that all personnel are following plant safety guidelines. Complete production reports. Receptionist, State Farm; Goldsboro N.C - April, 2012

- Licensed to sale life insurance. Provide support to the company, primary duties included filing-correspondence, records, invoices, maintain files, as well as other documents in alphabetical or numerical order so they remain updated and easily accessible. Duties also included front desk reception, answering calls for billing, delivering messages and scheduling conference calls. Completed word processing jobs as needed including letters, memos, reports, labels, etc.

Skills

Leadership, clerical, typing, public speaking, customer service, word & excel proficient, strategic planning, time management, research, teamwork, digital media. Cook

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