Customer Service Recruitment Manager
Resume:
Arthur Philip Musoke
* ******* **, ***** ****, London
IG2 6UT
********@*****.**.**
Skills
• Organized, team player, adaptable, goal-orientated, and outgoing.
• Microsoft Word, Excel, Powerpoint, Outlook, Access, Shorthand, accurate typing skills
• Diary and Inbox management skills
• Basic Business Support Management experience (Governance, Sharepoint)
• Excellent interpersonal and customer service skills
• Excellent communication skills, Minute taking.
• Extensive office experience, interpersonal skills,
• Loyalty and an understanding of confidentiality.
• Accurate typing speed of up to 60-70 words per minute
• Minute Taking, Travel, and Accommodation Booking
• SAP Ariba Requestions user (Procurement)
Experience
Business Management Officer
Government Legal Department (DSIT, DCMS, HSE & ONR Legal Advisers) Sept 23-Mar 24
• Budget Monitoring
• Financial Management- Completing forms and reports, (using Integra and Omnidox)
• Knowledge and Information Management (KIM)
• Compiling, verifying and reporting data -MI Data (Time, Policy and Divisional compliance data)using TRS and PowerBi
• Pay award management – Bonus Nominations and recommendations.
• Migration of data to new systems and software (G-drive to SharePoint for multiple divisions and teams)
• Onboarding new starters
• Managing the workload of a small team, if required
• Liaising with internal and external stakeholders
• Booking and arranging meetings and travel
• Inbox and diary management
• Processing bonuses, working on events committees
• Supporting a range of corporate tasks
• Assist with the maintenance of core databases.
Team Administrator to Chief Officer Safety Health and Environment (Interim)
• Authority to generate system reports
• Authority to author documents
• Distribution of sensitive information
• Authority to manage the diary of three (3) individual directors and their respective teams
• Authority to purchase stationery and other business equipment.
• Ensure the smooth and efficient running of the office and to maintain an excellent level of service to teams and their customers.
• Collect and collate specific sets of information daily and manage relationships around this collection process.
• Conform to procedures and formats for relevant documentation and recommend improvements where possible.
• Ensure the accurate and up-to-date recording of information and overall document and data management and control.
• Develop and maintain office systems e.g., document control, archiving, IT data systems, time sheets, etc.
• Distribute key documentation by most appropriate methods and meet deadlines as required.
• Input information to, and produce reports from, databases as requested.
• Control of all day-to-day support activities including IT security.
• Manage databases and undertake general administrative functions.
• Onboard New starters to the teams (Equipment, Logins, Security ID, Distribution lists and meetings, necessary team handovers)
Executive Assistant to Vice Provost, Chief Information Security Officer and 2 directors (interim)
University College London Feb 23-Mar 23
• Diary management for a complicated and busy schedule, dealing with competing priorities and operating with appropriate flexibility.
• Liaise with colleagues and external contacts to arrange itineraries for national & international visits. Make all travel arrangements including obtaining visas, booking flights and accommodation.
• Prepare expense claims as required.
• Organise meetings, including booking rooms & refreshments.
• Provide meeting support, including, but not limited to, compiling agendas, note taking and monitoring action points.
• Organise team meetings and away days, including accommodation booking for all attendees at overnight stays.
• Maintain committee documentation
• Organise events, including the booking of venues, catering, speakers, attendees, ensuring the event remains within budget.
• assist with specialist projects including carrying out internet searches and collating data for others such as co-ordinating feedback from surveys
• Assist members of the team with issues that are confidential and sensitive
• assist with the induction of new staff
• Maintain productive and collaborative relations with Personal Assistants, Executive Assistants or similar post-holders.
• Provide cover for Personal Assistant colleagues in their absence.
Business Support Officer
Kent County Council Oct 22-Nov 22
• Provide general clerical/administrative support to the team and assist with maintaining the office filing systems, both paper and electronic and undertake filing as required
• Undertake photocopying and other duties related to the efficient and timely production and distribution of paperwork, provide general support to the Area Business Support officer and undertake any other duty/s appropriate to the needs of the team
• Word process decision making minutes about individual pupils and distribute as required and ensure papers for decision making panels are photocopied and distributed promptly to the relevant professionals
• Log and distribute incoming and outgoing post.
• Ensure adequate provision of office stationery.
• Respond to incoming telephone calls to the department ensuring appropriate signposting to the relevant team member.
• Assist with maintaining the office filing system and databases and undertake filing as required. Bring any issues affecting the quality of the system to the attention of the Business Support Officers.
• Ensure documentation for key transitions is prepared and distributed within given timescales.
• Support the Head of SEN and County SEN team with the administration of various meetings and documents relating to the statutory assessment process.
Senior Executive Assistant to Chief officer of the Greater London Authority
Feb 22- Jun 22
• Management of a team of Executive Assistants working with the Chief of Staff, Mayoral Appointees, the Chief Officer, and Executive Directors, ensuring high-quality service and helping to set the professional standard for the team. Working closely as a professional unit with another Executive Support Manager, ensuring high performance and consistency across the team
• Responsible for ensuring that work is flexed across the whole team of Executive Assistants, taking account of increased/decreased workload and short-term/long-term absence, ensuring performance is monitored, and the team is supported
• Provide high-level, expert Senior Executive Assistant support to the Chief officer with a complex remit, undertaking delegated responsibility tasks where appropriate, applying a broad range of skills to several disciplines with strong attention to detail
• Form an integral part of a management unit to the Executive Support Manager and the Head of Executive Support, actively contributing to the leadership of the team, drafting papers, planning, and helping implement new ways of working and troubleshooting as required
• Contribute to the team's strategic direction, and scoping and designing a range of transformational systems and ongoing projects to streamline processes. Helping to lead the team by delivering any such systems with individual responsibility for specific projects
• Delivery of key business objectives while balancing the needs of diverse stakeholders
• Carry out delegated tasks on behalf of the Head of Executive Support, including shared delegated responsibility for the day-to-day management of the Corporate Management Team's and Mayor's Office budgets
• To deputise for the Head of Executive Support as required and as appropriate
Pipeline Support, Product Deployment Team
Lateral flow Supplies and Development – DHSC (interim) Nov 21- Dec 21
• Maintaining and updating trackers to ensure that market and product information is up to date
• Creating and version control information packs and product-specific documents checking for accuracy of the information and cross-checking sources.
• Reviewing and filing information as it comes into the team. Checking for inconsistencies and ensuring the correct stakeholders have access to key information.
• Maintaining a cross-product view of all of our suppliers to aid and assist our project managers.
• Control SharePoint and ensure all team files are correctly saved as they come in.
COVID-19 Vaccination Deployment
Sr Business Manager and PMO – NHS England Dec 20- Mar 21
• Act as a central point of contact for NHS leadership stakeholders in the Covid Vaccination leadership team
• Collaborate across the Vaccine deployment team matrix in support of the delivery role capacity needs.
• Provide support to the Senior delivery leadership team via office management, diary, and briefing.
• Partner with internal peer teams to centralize knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team's effectiveness.
• In charge of producing all vaccination FAQs and guidelines:
• Designing and cascading responses to all hospital queries and how-to-do
• Led the records management on behalf of the Senior leadership team
• Designing and cascading a weekly Bulletin to all regions and Hubs with an update on all policies and procedures
• In charge of the daily action log/tracker.
Government Digital Services (Cabinet Office) Jan 20-Apr20
Senior Executive Assistant / Interim Assistant Private Secretary to the Director-General
• Provide advice and support to the Director.
• Support the day-to-day running of the Director.
• Work with the Director and Chief of Staff to understand, articulate and progress priorities directly and through the senior management team.
• Commission, research and provide high-quality briefing and advice for the Director l, the Minister (MCO), and the CEO of the Civil Service.
• Manage incoming requests in a timely and professional manner.
• Accompany the Executive Director to meetings and on visits, following up on actions.
• Provide Secretariat support where appropriate.
• Identify and broker solutions to issues raised to the Director, pre-empting where possible.
• Advise on issues of strategic significance across the GDS portfolio and ensure GDS's strategic interests are embedded in delivery programmes across the organisation.
Department for Exiting the European Union Oct 19-Jan 20
Interim Executive Assistant to Directors and 2 Deputy Directors
• Diary Management-Arranging meetings both internally and externally
• Inbox Management - Management of the Director's Inbox to ensure that urgent or important emails are dealt with quickly
• Commissioning and Printing of Papers - commissioning advice from the JSM team on meeting papers in advance of meetings
• Arranging travel both in the UK and Across Europe in line with Departmental priorities
• Coordination of Visitors
• Finance management- Providing a link between Business Partners and Directorate
• Managing recruitment campaigns
• Managing team meetings and one to one's
• Managing and updating Org Charts
• Information Management
• Submission Management
Cabinet Office - Government Commercial Function Jul 19- Sept 19
Interim Executive Assistant to the Government's Chief Commercial Officer
• Provide the full range of executive personal assistant, administrative and secretarial support to the Director including ensuring an appropriate balance of support is provided.
• Comprehensive diary management, correspondence, meeting arrangements, and event management.
• Provision of administrative duties, general office cover for telephones, and hosting visitors.
• Establish and maintain office filing systems, management of office moves, and desk allocation.
• Make sure that processes and procedures are adhered to.
• Produce a record of meetings as requested by the Chief Executive, communicates outcomes, and ensure that follow-up action is taken.
• I act independently as the situation requires a wide range of internal and external stakeholders, and understand the confidential nature of the role.
• Builds relationships with other business areas through personal contacts and through gaining a reputation for the high quality of work and dependability.
• Work with the rest of the Directorate team to ensure effective delivery of work, including providing cross-cover support.
• Ensures that the chief executive is fully prepared for all activities undertaken in the course of their day-to-day activities, including writing, commissioning, co-ordinating, and quality assuring briefings as necessary.
• Provides a conduit between the Chief Executive, Cabinet Secretary, staff, and external stakeholders.
• Help ensure that appropriate processes are in place to ensure that the day-to-day administrative requirements such as expenses, travel and accommodation bookings, and all appointments are managed effectively.
• Prepares papers and presentations as directed.
• Liaison/coordination and monitoring of requests as they arise within and for the Directorate.
Department for International Trade (DIT) Mar19- May 19
Interim Executive Personal Assistant to the Secretary of International Trade
• Diary Management
• Correspondence and email management
• Meeting arrangements and event organizing
• Arranging travel and consolidating expenses.
• Being the first point of contact for visitors and covering telephones
• Establishing and Maintaining filing systems
• Office Management and Stationery ordering
• Making sure that the Secretary of State is prepared for all activities
• Liaising with his Parliamentary office
• Collate and Compilation of Briefing Packs
• Finance Management: Approving Junior Ministerial Travel and Miscellaneous expenditure
• Acting as an official escort to corporate events and for all guests for the Secretary of State
• Managing Team org charts and updating all staff leave.
Department for Exiting Europe (DEXEU) Dec 18- Mar 19
Interim Personal Assistant to Director and 2 Deputy Directors
• Diary Management meetings both internally and externally
• Inbox Management - Management of the Director's Inbox to ensure that urgent or important emails are dealt with quickly
• Commissioning and Printing of Papers - commissioning advice from the JSM team on meeting papers in advance of meetings
• Arranging travel both in the UK and Across Europe in line with Departmental priorities
• Coordination of departmental Visitors
• Finance management- Providing a link between Business Partners and Directorate
• Managing recruitment campaigns
• Managing team meetings and one to one's
• Managing and updating Org Charts
Foreign and Commonwealth Office Feb 18-Dec 18
Interim Private Office Manager to Minister of State for the Middle East and North Africa
• Responsible for the smooth running of the office ensuring that the office is well stocked with refreshments, stationery, maps, and flags to support the Minister in his meetings
• The coordination of refreshments and other hospitality items such as gifts and the management of transparency returns
• I act as the lead on travel, I work closely with the Minister's parliamentary office, Desk, Post, and Diary Manager to ensure that the Minister's travel schedules run smoothly, and efficiently, and permit the Minister and senior officials with whom he travels to best deliver UK foreign policy (I also cover diary management ad-hoc)
• Overseeing and managing the finances of the team (both office and travel budgets)
• I work to tight deadlines and juggle several different priorities. Building good relationships with geographic departments, the Parliamentary Relations Department, Special Advisers' Office, key officials, and numerous external stakeholders like Parliament, Ambassadors, UKAID, Heads of State, and other Government Departments.
• I am the principal point of contact for Parliamentary work, including PQs and correspondence; and assist with other parliamentary work such as UQs. I manage the 'Action Inbox' and ensure all information is to the relevant team members, requiring an understanding of the Minister's portfolio and priorities.
Serious Fraud Office Oct 17- Feb 18
Temp Commercial and Facilities Officer (Adecco)
• Data entry, archiving, and scheduling for electric, plumbing, door entry system, fire, and smoke alarm installation, and cleaning maintenance.
• Ordering stationery using the government ordering system.
• Answering phones on the FM switchboard/ Helpdesk
• Printing security passes for new starters
• Carrying out new starter orientation and assisting in Health and safety demonstrations.
• Providing emergency and crisis management services such as on-call response staff and training events for staff in emergency arrangements.
• Ordering and booking couriers, taxis, rail, and air flights for counsel and witnesses.
• Monitoring our sustainable development record and looking for ways we can improve it, as well as meeting the SFO's requirements to report to the central government.
• Monitoring and managing the Postal service at the Serious fraud office
• Ensuring that the SFO complies with procurement regulations and helps maximise the value for money we get from contracts.
• By assisting the SFO business areas to negotiate and run larger contracts
• Booking maintenance of the building and making sure we comply with Government building regulations.
Parliamentary Estates Directorate (Engie) Jul 2017 – Sept 17
Contracts Administrator
• Raising purchase orders and work quotations
• Administering all contract documents promptly to a high standard
• Liaising between departments of the Parliamentary Estate, as well as externally with clients- e.g. House of Commons, Metropolitan Police, House of Lords, and Buckingham Palace FM team.
• Reporting to the client's operation manager
• Managing engineers' diaries and work orders
• Ordering parts from suppliers as well as quotes for services from sub-contractors
• Answering phones and reception duties for the busy client operations department
• Offering support to all within the department, which covers a wide range of duties
• Data entry, archiving and scheduling for electric, plumbing, door entry system, fire and smoke alarm installation, and cleaning maintenance.
• Computer software used COUPA and SAP (Finance-Timesheets, Finance- Work in progress reports and HR-Absence
Purdy Contracts Mar 16 –May 17
Contract Administrator
• Administering all contract documents promptly to a high standard
• Liaising between company departments, as well as externally with client-Peabody Housing and Gravesham Council.
• Reporting to the client's operation manager
• Managing engineers' diaries and work orders.
• Answering phones and reception duties for the busy client operations department
• Offering support to all within the department, which covers a wide range of duties.
• Data entry, archiving, and scheduling for electric, aerial, door entry systems, fire and smoke alarm installation, and maintenance.
• Costing jobs and invoicing all completed works to the client.
Trade point-B&Q Jun 13- Dec 15
Customer Advisor
G4S Feb12-Feb 13
Security steward
2SHY ENTERTAINMENT LTD Oct 09-Jan 12
Event coordinator
SPRECHER GRIER HALBERSTAM LLP May 08-Feb 09
General office/administration.
NORTHERN TRUST BANK Nov 07-Dec 07
Corporate services administrator
GLS EDUCATIONAL SUPPLIES Aug o6-Nov 06
Data entry clerk and stock auditor
KOGULA LETTING AGENCY Jan 06- May 06
Administrative Assistant
PAUL GRACE COMMUNICATIONS Oct 04- Dec 05
Deputy Manager
THE RENT SERVICE Jan 04-Mar 04
Administrative Assistant
GODDI FREIGHTERS UK LTD Aug 02-Jan 04
Administrative Assistant.
EDUCATION AND TRAINING
• London College of Law-Hornsey May 08-Sept 09
ILEX paralegal diploma
• McPhillips Security training Oct 2006
Door supervision Certificate Level 2 achieved.
• Pitman Training Centre Aug 04-Sept 05
Executive P.A Diploma
• Waltham Forest College Sept 00-Jul 02
AVCE Business Studies certificate
AAT Fast Track Accounts certificate
Archbishop Tenison School, Lambeth Mar 97-Jul 98
• 8 GCSEs ACHIEVED
REFERENCES
• Available upon request.
Contact this candidate