Customer Service Family Life
Resume:
Kishael
Canchon
Castries, Saint Lucia
W: ********@*****.***
Skills
Computer Proficient
(Microsoft Word, Excel,
PowerPoint)
•
Strong Communication
Skills
•
Outstanding Interpersonal
skills
•
• Strategic Planning
• Quality Customer Service
• Team Leadership
• Critical Thinking
• Curriculum Development
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experience
Ministry of Education, Saint Lucia
September 2019 - Current
Health and Family Life Teacher (HFLE), Education for democratic citizens
(EDC), Life Skills
Teaching life skills programs for the youth focuses on the knowledge and skill development of the whole person.
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Implemented classroom management strategies to maintain positive learning environment.
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• Developed lesson plans to engage students and encourage active learning. Modernized instructional approaches by incorporating iPads and diverse digital resources.
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• Boosted student learning using diversified instructional techniques. Ministry of Education, Sustainable Development, Innovation, Science, Technology and Voc. Training
January 2024 - December 2024
E- Content Developer for Health & Family Life Education Develop and deliver an interactive online curriculum for lower secondary, forms 1-3 in the area of Health and Family Life Education
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• Enhanced work with in-depth research into different topics. Facilitated product development by maintaining ongoing communication with team members.
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Create an e-book to support the delivery of the lower secondary school curriculum
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Diocese of St. George's- in- Grenada (Chancery)
June 2018 - June 2019
Store Clerk - Acting Store Manager
Maintained detailed procedural and administrative processes to improve accuracy and efficiency
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Processed cash/sales transactions accurately and according to established procedures
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Performed various ongoing tasks including receiving, processing, and stocking products, setting up floor displays, and maintaining inventory.
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Offered suggestions for improving store processes based on personal observations and feedback from customers.
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Divine Medical Clinic and Diagnostic Services
December 2017 - April 2018
Personal Secretary & Doctor's Assistant
• Maintained excellent patient relations and developed a patient rapport Gathered and recorded all patient information including health insurance eligibility, referring physician, past medical information, and test results
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• Drafted letters on behalf of executive management for various purposes. Filed important paperwork both physically and electronically to maintain organization within office.
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Premiere Educational Services
July 2016 - November 2017
After-School Tutor
Conducted many English and French tutoring sessions for Caribbean Secondary Education Certificate (CSEC) candidates
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Tutored students preparing for the Caribbean Primary Exit Assessment
(CPEA)
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Meets with the principal regularly to report on the performance of the students
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• Evaluated and monitored student performance and achievement. Provided guidance on time management and study habits for academic improvement.
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• Conducted one-on-one tutoring sessions in various subjects. St. George's University
June 2013 - March 2016
IT Technician Intern
• Monitor computer print rooms as the Technical Assistant (TA)
• Ensured security and performance, as well as troubleshooting issues Troubleshoot incidents by recording detailed information from the customer and relaying it to the correct department for further assistance.
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Participated in after-hours on-call rotations to address urgent technical issues outside of normal business hours.
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Education
May 2023
Digital Diploma in Leadership for Social Inclusion and Access to rights OEA School of Governance
August 2022
Masters of Science in Educational Leadership, Management and Emerging Technology
MIU Miami City University, Miami, Florida
March 2018
Certification - Professional Development Course - Human Resource M University of the West Indies (UWI), St. George's, Grenada May 2016
Bachelors of Science in Psychology
St. George's University, St. Georges
July 2024
Certification - Safety Training : Instructor Devlopment Programme St. John Ambulance
May 2024
Certification - Trainer in Life Skills
National Skills Development Centre, Bisee, Castries July 2023
Certification - Teaching to Reach Boys
Jamaica Teaching Council, Jamaica (Virtual)
July 2022
Certification - ConnectED St Lucia Pilot EdTech MakerSpace/ EdTech ConnectED St. Lucia EDTech Innovation Lab - Innovation Sprint Website, Portfolio And Profiles
linkedin.com/in/kishael-ccanchon-13a297123
References
References available upon request.
Extracurricular Activities
Certified anti-bullying ambassador Head of Department for Health & Family Life Education at Stanley Jon Odlum Secondary School Member of the Humanities and Social Sciences Organization at St. George's University Completed 30 hours of community service at Grand Anse Play Group (GAP) Phenomenal Woman Group - Grenada Curriculum Development and E-content Creator for HFLE (2022-2023)
Language
Proficient (C2)
English
Elementary (A2)
French
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