Customer Service Experience
Resume:
Joan Susan Higgins
Phone 856-***-**** Email: *******@*******.***
Skills and Abilities:
Trak Manager, QuickBooks, Spectrum, Microsoft 360, SmartDraw7, Ariba, LCP Tracker, Procore, Microsoft Office Suite
(Word, Excel, PowerPoint, Access, Outlook), Adobe Acrobat, Cisco WebEx Meetings, Lotus Notes database, SharePoint, Microsoft Project
Experience
Purchasing Agent- Taylor Made Custom Cabinetry
June 2024 to July 2024 (1 month) Pennsauken, NJ
Created, emailed and placed purchase orders; updated purchase orders; entered receipts; logged in credit card purchases; received and scanned payments/checks; created and entered invoices; added bills into QuickBooks; answered telephones, filing, researched and obtained quotes for materials and general office work. Bid Coordinator- Lor-Mar Mechanical Service LLC
March 2022 to April 2024 (2 years 1 month) Pennsauken, NJ Responsible for various tasks associated with the development of Construction Proposals. Reviewed and processed various Request for Proposals (RFPs) from different Owners and General Contractors; distributed and emailed contract drawings, specifications, addendums, RFI responses and any additional changes to vendors and subcontractors; assigned proposal numbers and added to Bid Board; maintained and updated the Bid Board with current and accurate information; downloaded, recorded, filed drawings, photos, and specifications to proposal folder; recorded and filed pricing quotes from subcontractors and vendors and closed out old purchase orders. Customer Service Associate- Walgreens
August 2021 to March 2022 (7 months) Haddon Township, NJ Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed; Modeled and delivered a distinctive and delightful customer experience; Resolved customer issues and answered questions to ensure a positive customer experience; Kept counters and shelves clean and well merchandised, Ensured compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products); Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise. Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance; Complied with all company policies and procedures; maintained respectful relationships with coworkers; Completed special assignments and other tasks as assigned; Attended training and completed PPLs requested by Manager or assigned by corporate. Part Time Store Associate- CVS Pharmacy
April 2020 – August 2021 (16 months) Oaklyn and Haddonfield, NJ Provided differentiated customer service by anticipating customer needs, demonstrated compassion and care in all interactions, and identified and resolved potential service issues; gave a warm and friendly greeting, maintained eye contact and offered help locating additional items, when needed; Accurately performed cashier duties - handled cash, checks and credit card transactions with precision while following company policies and procedures; Maintained the sales floor by restocking shelves, checked in vendors, updated pricing information and completed inventory management tasks as directed by store manager; Supported opening and closing store activities, when needed; and Provided customer support to all departments, including photo and beauty, ensuring departments were fully stocked and operational while remaining current with all updated services and tools
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Office Assistant- RCM Technologies Energy Services Group April 2019 – August 2019 (4 months) Pennsauken, NJ Prepared proposals, presentations, client correspondence, and project correspondence; Ordered and maintained client promotional items; Travel arrangements; Prepared expense reports; prepared resumes for submitting to clients; scheduled weekly/monthly/intermittent WEBEX conference calls, maintained vacation calendar; inputted Pennsauken, Buffalo and Reading offices RAF’s proposals into the CMiC Opportunity Management Tool system; ordered business cards; prepared monthly budget review files; Maintained office postage machine, Responsible for QA/QC review for Beeline Requests, Maintained and coordinated Recycle Bins with Vendor; prepared and emailed Layout Scope Change Request, entered into database, and monthly invoicing for Mapping Group and other miscellaneous tasking as required. Administrative Assistant- American Sitework LLC
March 2019 – April 2019 (1 month) Cinnaminson, NJ
Answered phones; opened and distributed mail; scanned, emailed and inputted certified payrolls into LCP Tracker; typed up and emailed out bids; emailed monthly bills and waivers; ordered stationery supplies; and mailed checks and waivers. Construction Project Administrator- Ingerman Construction Company August 2016 – September 2018 (2 years 2 months) Collingswood, NJ Provided project administrator support to project managers and field superintendents for assigned projects; Setup files for each new project (electronic & paper) including filing all hardcopies in a timely manner; Created all change orders once approved by Project Manager and scanned/emailed to subcontractors for signature; Scanned fully executed Purchase Orders and Change Orders and forwarded to accounting department; Maintained required insurance, licenses and W9 documentation on all sub-contractor projects; Handled sub-contractor preparation and monthly billing; Proofed certified payrolls submitted by subcontractors; Obtained, tracked, scanned, and forwarded to accounting all third party release of liens from all suppliers/subcontractors; Prepared and obtained payment releases and final release of liens from all suppliers/subcontractors; Prepared closeout binders including (as-built drawings, subcontractor & manufacturer warranties and care instructions, material information, energy star certs, etc.); uploaded electronic version, and distributed CD versions to appropriate parties; Daily interaction with sub-contractors, management team and accounting department as required. Project Administrative Assistant- Jacobs Engineering February 2012 – August 2016 (4 years 7 months) Mount Laurel, NJ Supported various clients in the Petroleum and Chemicals Industries, with administrative focus on management support that requires exercising independent judgment in support of senior management, project and engineering staff; Various functions of this position were clerical support such as typing various correspondence, filing, scanned, printed, compiled information and organized monthly status reports to clients and prepared presentations; Scheduled meetings maintained management calendars, and e-mail accounts, coordinated international conferences, set up WebEx sessions, ordered luncheons are some of the other duties performed regularly; Managed multiple and often conflicting assignments/priorities, in a fast paced and demanding environment within tight deadlines; Often scanned drawings and entered them into our Electronic Data Management System at the direction or request of management or engineers; Worked closely with other Administrative Assistants to support workload, and relieve receptionist as needed; Coordinated with IT and Database Administrators to facilitate access rights on confidential projects as well as help to coordinate working initiatives for the projects database set up.
Part-Time Administrative Assistant- Kelly Services-Campbell Soup Company May 2010 – November 2010 (7 months) Cherry Hill, NJ Worked collaboratively with Finance Team and Customer Business Managers; Identified, processed and cleared deductions; tracked open items, aged deductions and resolved all other errors with applicable documentation from various software systems.
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Senior Administrative Assistant- Lockheed Martin
September 1998 – August 2008 (10 years) Moorestown, NJ Generated and maintained Ship Integration & Test Aegis program data requirements and included: received, assembled, collated, distributed and scanned program information (Government and Proprietary) for a number of sub-department managers and members of the engineering staff; entered Government Furnished Information (GFI) drawings into the Integrated Data Environment Database (IDE); retrieved drawings for engineers or office personnel when directed; maintained database to track status of Technical Data Packages; supported off-site engineering personnel with documentation necessary to meet ship Post Shakedown Availability (PSA) work schedules and customer requirements; and received, verified, entered and uploaded engineering data into Share Point system.. Administrative Assistant- GE/Martin Marietta
March 1989 – April 1998 (9 years 2 months) Moorestown, NJ Prepared slides, charts and graphs using word processing, spreadsheet, database and presentation software on a weekly, daily and monthly basis for Engineering and Management presentations; maintained office stationery database, including managing all stationery activity and expenses; tracked and maintained a strict budget on all supplies used which saved the company money; maintained, updated and managed shop order (charge number) books for manager; verified, updated and maintained files on several program management related databases and performed routine daily administrative tasks. Education
Saint Leo University - Bachelor of Arts Degree - June 2008 Business Administration with Management Specialization Camden County College - Associates Degree - June 1998 Management and Administrative Specialization
Accomplishment
GE/Martin Marietta Lightening Award- cost reduction by closely monitoring the stationery budget, reducing expenditures, consolidating orders and maintaining levels that were consistent with the program’s needs. Actual expenditures were twenty-one percent below the budget
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