Customer Service Sales Associate
Resume:
Helen Bright
Gaithersburg, MD *****
**************@*****.***
Enthusiastic, outgoing and customer service oriented individual proficient at building positive relationships with new and existing customers by offering superior customer service. Work Experience
Cashier
THE AUTO SPA-Germantown, MD
October 2019 to Present
• Operated cash register[s]
• Resolved customer complaints
• Helped customers find what they are looking for
• Assist in cleaning cars
• Up sell detail add on car services
• Sell memberships
• Greeted every customers
Sales Associate
Dollar Tree-Germantown, MD
July 2014 to November 2015
Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Advises customers by providing information on products.
• Welcomes customers by greeting them; offering them assistance. Housekeeping Duties Like Vacuuming, Cleaning and Decoration Keyholder, Claire's-Bethesda, MD
October 2014 to January 2015
Bethesda, MD
• Provide excellent customer service by utilizing the product knowledge
• Train the associates by utilizing sound communication and demonstration skills
• Ensure the housekeeping duties like vacuuming, cleaning and decoration
• Completed all point of sale opening and closing procedures including reconciliation.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfactions in accordance with company policies.
• Assumed ownership over team productivity and managed work flow to meet or exceed
• quality service goals
Cashier/Customer Service
Home Depot-Aspen Hill, MD
February 2014 to August 2014
• Welcomes customers by greeting them; offering them assistance.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Perform the duties of customer service representative when required
• Respond to customers' complaints and resolve their issues
• Maintain knowledge of store inventory and sales activities Beverage Assistant/Cashier
World Market-Rockville, MD
April 2012 to December 2013
• Resolve customer complaints in a proactive manner
• Assist in stocking shelves, rotating merchandise and marking prices
• Maintain knowledge of store inventory and sales activities
• Processed shipments and ensured all merchandise is represented on the floor
• Handled cash, checks, and credit card transactions Dispatcher, Locksmith
Rockville, MD
April 2012 to July 2012
Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Arrange for necessary repairs in order to restore service and schedules.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
Cashier
Target-Rockville, MD
November 2011 to January 2012
• Operated a cash register for cash and credit card transactions with 100% accuracy
• Cleaned and organized the store, including the checkout desk and displays
• Alerted customers to upcoming sales events and promotions
• Welcomed customers into the store and helped them locate items
• Determined customers needs by asking relevant questions and listening actively to the responses. Sales Associate
Keyholder, Claire's-Wheaton, MD
October 2010 to January 2011
• Responsibilities include achieving the personnel goals and goals of the store
• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Advises customers by providing information on products.
• Welcomes customers by greeting them; offering them assistance. Sales Associate
Party City-Rockville, MD
October 2009 to December 2009
Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
• Advises customers by providing information on products.
• Welcomes customers by greeting them; offering them assistance. Arts & Craft Leader
City of Rockville
June 2007 to August 2008
• Create and lead arts and craft projects for children aged 5-16.
• Organized small groups of children while transitioning to and from outdoor play.
• Maintained a child-friendly environment by allowing frequent access to outdoor activities Education
High school diploma
Richard Montgomery High School - Rockville, MD
June 2010
High School Gradute
Skills
• Quick learner
• Self-motivated
• People-oriented
• Average skills in MS Office Suite including Word
• Cash Handling
• Communication Skills
• Merchandising
• POS
• Sales
• Supervising Experience
• Upselling
• Cashiering
• Retail Management
• Store management
• Retail sales
• Profit & loss
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