Call Center Customer Service

Tedesia Edwards

Beltsville, MD *****

*******.*****@*****.***

Phone # 240-***-****

A dedicated highly dependable and skilled public health professional with finely turned interpersonal, and communication skills, possessing a comprehensive understanding of medical billing and coding support clerical tasks and poised to deliver outstanding, compassionate and enthusiastic customer service

Authorized to work in the US for any employer

Work Experience

Shady Grove Adventist Hospital- Rockville, MD

November 2021- Present

•Handle administrative and clerical tasks as needed, including responding to patients' inquiries and concerns, scheduling appointments, right fax surgeons’ office for pre-ops,

Sorting medical records, inventory management, and communications, promptly answer multiple lines telephones

Metro Colon and Rectal Surgery PC- Germantown, MD

August 2015-2021

• Healthcare experience in billing prior authorization, Surgery scheduler, billing &coding, and claims

(Working with two EMR System) Insurance verification

• Check patient In/ Out, preauthorization’s, collect co-payments, send out statements monthly

• Surgery scheduler for two doctors, make appointments answer Incoming calls filling: triage

• Assist surgeons with minor procedures in the office

• Performs other miscellaneous office/clerical duties as needed

•Processing lab specimens and requisition forms and sending to appropriate reference laboratories

according to patient’s insurance guidelines, Prepared exams rooms and sterilized equipment.

Phillips & Son Funeral Home

October 2019-2021

.Call center administration ability to analyze call center data, manage projects, and maintain relationships with customers and vendors

.Communicating to actively listen, empathize provide valuable conversations over the phone, and to find answers to customer inquiries

.The ability to work in a fast-paced environment/ call center environment .

Patient Care Technician

Holy Cross Hospital – Silver spring, MD

March 2019- 2020

• Support needs of patients, patients’ families, nurses and doctors, charting

•Vital signs, sitting 1-1, observing patients splinting, inserting IVs, EKGs

•Assisted in bathing, dressing, feeding, toileting, walking patients, transporting patients

• Examine patients for bruises, blood in urine or other injuries/wounds,

• Clean and sanitize patient area, change linens restock room with necessary supplies

Care Manager

Medstar Shah Medical Group- Oxon Hill, MD

November 2018 to October 2019

• Data Analyzing enter information using EHR software

• Communicate effectively with caregivers, clients, families, and other parties

• Manage all client schedules, ensuring care plan are met, facilitate patient engagement and follow up care

• Maintain accurate client documentation

• Develop treatment /care plans and see that they are properly carried out

• See that client care/charts logs are maintained and monitor client progress

• Facilitate patient engagement and follow -up in care

• Document in person and telephone encounters ER follow up calls and documentation

Care Manager

Inovalon - Bowie, MD

May 2012- June 2015

• Data analyzing, enter information using EHR software, charting patient gaps and care

• Auditing medical records/charts and Pre-processing patient paperwork for their insurance

companies, entering patient information in company own data base

Patient Care Technician

Fresenius Medical Care – Washington, DC

June 2008- November 2012

• Administer treatment to patients independently, clean area of access (fistula, graft and catheter)

using antiseptic solution,

• Administered medication (Heparin) as delegated or as allowed by the state law. Records patient’s

pre dialysis weight, temp, blood pressure and pulse, monitor patient response to dialysis therapy.

•Utilized computer to process and retrieval of patient information using. Kronos Siemens and Microsoft Office

Education

Diploma in Medical Assistant

Contact Tracing Certificate.

MedTech Institute- Silver Spring, MD

Certified Nursing Assistant, Baltimore, MD

Data Entry

CPR/AED Certification

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