Patient Care Customer Service

Cecelia Maddox

Experienced health care specialist with a strong

background in occupational health and direct patient care, seeking to leverage my skills in a Patient Care Coordinator role. Proficient in coordinating care

assessments, scheduling appointments, and ensuring compliance with regulations. Adept at providing

exceptional customer service and effective time

management.

**************@*****.***

Work Experience

Occupational Health Specialist

Health Bridge

September 2017 - Present • West Point, GA

• Coordinated and scheduled health and safety assessments for employees, demonstrating strong time management skills.

• Developed and implemented health programs, ensuring compliance with regulations.

• Collaborated with management to create a safe work environment, contributing to overall patient care.

• Facilitated return-to-work processes, showcasing my ability to handle patient care coordination. CERTIFIED NURSING ASSISTANT

ResCare Home Care

June 2010 - September 2017 • Newnan, GA

• Provided home-based care to multiple clients, demonstrating strong patient care and time management skills.

• Monitored patient conditions, ensuring accurate medical records management.

• Supported patients with exceptional care, aligning with the responsibilities of a Patient Care Coordinator. CERTIFIED NURSING ASSISTANT

Poplar Creek Assisted Living - LaGrange

January 2004 - January 2010

• Provide compassionate care to residents

• Assist with activities of daily living

• Document resident observations

• Collaborate with healthcare team members

• Maintain cleanliness and organization in resident rooms

• Follow care plans accurately

• Support residents in maintaining independence

• Ensure resident safety at all times

• Communicate effectively with residents and families

• Attend regular training and education sessions

Customer Service Representative

American Home Shield

April 2002 - November 2004 • Lagrange, GA

• Assisted customers with renewing service contracts, showcasing strong customer service skills.

• Provided exceptional customer service via phone and email to ensure customer satisfaction, a key aspect of a Patient Care Coordinator role.

• Handled various customer inquiries, demonstrating my ability to multitask and manage time effectively. Education

University of Phoenix

Bachelors, Health Care Administration

June 2017 - August 2021 • Phoenix, AZ

• Studied Health Care Administration, gaining a solid foundation in healthcare management and patient care coordination.

Skills

Customer Service Workplace Health and Safety Health Assessments Time Management Direct Patient Care Occupational Health Medical Records Multitasking Customer Satisfaction Patient Care Coordination Scheduling Management Exceptional Customer Service Dedicated Patient Care Healthcare Management Time Management Skills Medical Records Management

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