Data Entry Customer Service
Resume:
Dominica Byas
Zion, IL *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Support Specialist
Doheny-Pleasant Prairie, WI
March 2023 to November 2023
Call center, taking payments, SAP, Scheduling, Emails, Data Entry and solving customer complaints and issues immediately Also warranties for customers Data Entry and Receptionist
H&R Block-Zion, IL
November 2021 to March 2023
Scheduling Appointments, Dealing directly with the IRS making sure customers paperwork correctly, Virtual Calls and helping clients with the best Customer service as possible . Machine Operator/Quality Assurance
Abbott Laboratories-Gurnee, IL
August 2020 to November 2022
Quality assurance COVID kits, Making sure My team making kits at a high rate, Checking pallets when completed definitely making sure kits is completed . Administrative Assistant
All Fleet Inc-Zion, IL
August 2019 to June 2020
Dispatcher for a trucking company also being a Insurance agent for the trucking company, Making sure they up and running safely on the road ..
Return Clerk
Arvato Digital Services-Pleasant Prairie, WI
March 2016 to July 2019
SAP, Excel, Programming specs for Apple, Quality Tech, Shipping and receiving and a Team Lead of eight peoples..
Quality Control Inspector
Genco-ATC Logistics & Electronics-Libertyville, IL May 2014 to May 2016
Quality inspection Cell phone and also programming them as well. Education
Associate in Certified Public Account in Certified Public Account College of Lake - Waukegan, IL
April 2001 to November 2001
Benton Twnshp Hi School - Zion, IL
August 1985 to May 1988
Skills
• Order Puller (4 years) (4 years)
• Warehouse Associate (5 years)
• Shipping Receiving (5 years)
• Picker Packer (5 years)
• Docket
• Filing (5 years)
• Inventory Clerk (5 years)
• Data Entry (5 years)
• Customer Service (10+ years) Assessments Data Analysis (3 years)
• Completed February 2019 Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: https:// share.indeedassessments.com/share_assignment/hnz-gzvzfbfj8gza Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Customer Service (10+ years)
• Data Entry (5 years)
• Filing (5 years)
• Inventory Clerk (10+ years)
• SAP (7 years)
• Quality Inspection (7 years)
• Quality Assurance
• Microsoft Excel
• Phone etiquette (10+ years)
• Maintenance
• Quality Control
• Machining
• Manufacturing
• Materials Handling
• Order Picker
• Microsoft Word (5 years)
• Cash handling (10+ years)
• Retail sales (10+ years)
• Telemarketing
• Cashiering (10+ years)
• Office experience (10+ years)
• Office management (10+ years)
• Front desk (5 years)
• Multi-line phone systems (10+ years)
• Calendar management (5 years)
• Typing (10+ years)
• Organizational skills (3 years)
• Computer literacy (10+ years)
• Administrative experience (3 years)
• Computer skills (10+ years)
• Accounts Receivable
• Microsoft Outlook (7 years)
• Management (10+ years)
• Clerical experience (5 years)
• Supervising experience
• Customer service (10+ years)
• Front desk
• Guest services
• Quality assurance (3 years)
• Windows (7 years)
• Leadership
• HIPAA (5 years)
• Human resources (3 years)
• Order entry
• POS (10+ years)
• SAP (5 years)
• Operating systems
• Manufacturing
• Upselling
• Microsoft Access
• Data analysis skills
• SAP ERP
• Banking
• QuickBooks
• Microsoft Office
• Assembly
• Working with people with disabilities
• Experience with children
• Psychiatry
• Microsoft Excel
• Communication skills
• Time management
• Pivot tables
• Marketing
• Customer support
• Database management
• Sanitation
• Basic math
• Laboratory experience
• Hospitality
• English
• Word processing
• Intake
• ERP systems
• CRM software
• Accounting
• Data entry
• Customer relationship management
• Microsoft Powerpoint
• Writing skills
• Mobile devices
• Sales
• Math
• Recruiting
• Proofreading
• Mentoring
• Outbound calling
• Call center
• EDI
• Social media management
• Microsoft Dynamics Navision
• AS400
• Logistics
• Warehouse management system
• Filing
• Retail management
• Talent acquisition
• Oracle
• Live chat
• E-commerce
• Automated optical inspection
• Inside sales
• Quality assurance
• Customer service
• Leadership
• Management
Certifications and Licenses
Certified Behavioral Health Technician
CPR Certification
CNA
First Aid Certification
Professional In Human Resources
HACCP Certification
AED Certification
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate