Front Desk A Manager
Resume:
ABDUL KADDUS
Professional Experience
Total Year of Experience: 12+ Year(s)
Sl Institution Placement Functions
1.
Prime Bank
Limited
Garib-E-Newaz Avenue
Branch
Consumer Credit
Employing as “Credit Officer
since December’16 to
August,2018
2.
Prime Bank
Limited
Tejgaon Branch,
General Banking Dept
General Banking-In-Charge
May, 2014 to Dec, 2016
Garib-E-Newaz Avenue
Branch, General Banking
Department
Front Desk from October,2008
to May,2014
Dhanmondi Branch
General Banking
Employed as “General Banking
Officer” - August, 2007 to
October,2008
3.
The City
Bank Ltd
Narsingdi Branch
Operation Division
Employed as a Manager
Operation since August 2018
to till now.
Key Job Responsibilities different portfolios in different workplace as a Manager Operation:
Ensure that KYC of all customers have done properly & for new customer KYC
&CDD is being done properly. Ensure EDD have done properly where applicable. Ensure that name of customer & beneficial are checked in sanction list checking software properly before opening of account & while making any international transaction. Keep information of dormant accounts & take proper measures so that any withdrawal from these accounts shall not be allowed without compliance of BFIU instruction. Ensure regular transaction monitoring to take necessary measures & also to find out any unusual transaction. Review all High risk & low risk account as per BFIU instruction. Review all the transaction & activity report regarding AML/CFT. Review of CTR to find out STR/SAR. Ensure that all employees of the branch are well aware & capable to identify any unusual transaction or any attempt of unusual transaction. Complete self Assessment of the branch regularly & arrange quarterly meeting regularly. Accumulate the training records of all branch official & take initiatives including reporting to ML & TFPD,HRD. Ensure all the required information and document are submitted properly to ML/TFPD & freeze order or stop payment order are implement properly. . Ensure proper co-operation to audit team (either external or internal) during their visit. Whenever any documents or statements or files or registers are required by the audit team BOM has to inform the BM, who should arrange for the supply of the same. Take follow up of the customer complaints dropped in the customer complaint box of the branch premise. Keep focus on the update for the complaints forwarded to Service Quality Department. Ensure proper customer service & meet business target indiviul as well as branch target. Contact Information
***********@*****.***
House- 36, Road-12, Sector-11
Uttara, Dhaka- 1230.
Computer Proficiency
Office Programs: MS Word, MS-Excel, Google
Sheet, MS-Power Point, MS Access.
Operating System: Windows 8.1, Windows XP,
Windows 7, Windows 10, Vista etc.
Banking Soft: Temenos Globus (T24), Bank
Ultimus, Finacle
Other features: Skillful in online banking (IBS), Social Networking, Basic hardware & software
use, Web browsing, Mailing etc.
Self-Competency
Highly organized, dedicated with “can do and “make it happen attitude; team player. Work under strict deadline schedules with good attention to detail and self-driven. Ability to work with minimum
supervision, where I believe that I could make a
significant contribution while developing my skills in Career Summary
Highly professional and result oriented personnel having logical mind with a practical approach to problem-solving and a drive to see things through to completion. A vision oriented and result driven manager who is working in The City Bank Ltd at Narsingdi Br as a Manager Operation. In the journey of my banking profession, I have worked in Prime Bank Ltd at Tejgaon Br in Dhaka as a General Banking-In-Charge. I have also worked In Prime Bank Ltd at Dhanmondi Br as a Front Desk Officer. I have also worked in Prime Bank Ltd at Garib-E-Newaz Avenue Br Uttara Dhaka Retail Credit, customer service, Account Opening, Clearing, Remittance, BEFTN, RTGS etc. Professional and dedicated individual having almost 14 years of experience in different portfolios related to General Credit & General Banking, Branch Operation Department at Branch end of a country’s renowned Financial Institutions and willing to explore opportunities at related fields. Experience (Continued)
Key Job Responsibilities as a Credit Officer:
Review loan requests
Assess clients’ financial status
Evaluate creditworthiness and risks
Contact clients to gather financial data and documentation
Analyze risks and approve or reject loan requests
Calculate financial ratios (e.g. credit scores and interest rates)
Set up payment plans
Maintain updated records of loan applications
Follow up with clients about loan renewals
Monitor progress of existing loans etc.
Key Job Responsibilities as a General Banking Officer:
Deliver quality customer service in response to customer enquiries and needs to build and maintain good relationships.
Proactively identify the needs of potential customers and offer appropriate financial services and products, such as bank account opening, mortgage loan and personal loan, as well as make referrals of insurance and investment businesses.
Participate in various promotional campaigns and events to acquire new business, increase penetration and strength customer loyalty.
Maintain awareness compliance requirements and adhere to relevant policies and guidelines of the Bank and regulatory bodies.
Managing Branch Operations with fruitful results in term of efficiency, profitability, effectiveness, team building and innovativeness.
Would be required to have abilities to keep vigilant eye over branch activities and shall be responsible to ensure quality service to the customers within the ambit of internal controls and regulatory requirements of the bank and SBP.
Academic Qualification
Degree Subject Institute Year Result
Masters in Social
Science
Economics
Rajshahi
University
2003
Second
Class(Published
2005)
Bachelor Social
Science (Hon’s)
Economics
Rajshahi
University
2002
2nd class
(Published 2003)
Higher Secondary
Certificate (H.S.C.)
Science
Ebrahim Kha
College,
Tangail
1996
First Division
Dhaka Board
Secondary School
Certificate (S.S.C.)
Science
Polsia R.D.
High School
1994
First Division,
Dhaka Board
Self-Appraisal
Excellent Leadership & Communication
skills.
Self-learning mentality in all difficult
circumstances.
Hard Working & Honest- has a strong desire
for leading life with dignity.
Positive mental attitude & quick Learner.
Hopeful, Confident & Adaptable.
Enthusiastic, creative and willing to assume
increased responsibility.
Collaboration, attention to detail, creativity.
lateral thinking, ingenuity,
Work under strict deadline schedules with
good attention to detail and always self-
driven attitude.
Self-motivated, polished, intelligent and
capable of grasping and learning things
quickly.
Can provide effective and timely resolution
of given duties.
High level of integrity and honesty.
Capable of taking responsibility and work as
a part of a team.
Job Vision & Goals
I am searching for a better job which gives me
satisfaction in all sides. I am quite confident that with my educational qualification, acquired
knowledge and enthusiasm, enjoy working
alone or in group to meet challenging target
with ambitions & effective leadership skills to
meet up the organizational vision & goals.
Core Attributes
Proficient in General Management, Banking & finance related activities.
Sound Knowledge in innovative planning & supervision engendering.
Highly experienced in working with minimum supervision
Ability to easily assimilate new ideas, concepts, methods.
High standard of professionalism in work places.
Innovative risk management ability in any circumstances. Training & Development
Sl. Areas of Training Organized by Duration Year
01. Anti-Money Laundering &
Terrorist Financing
PBL HRTDC 01 Working
day
2016
02. Risk Management In Bank PBL HRTDC 3 working
days
2015
03. Customer Service in
Excellent
PBL HRTDC 01 Working
day
2014
04. General Banking Operations PBL HRTDC 01 Working day
2012
05. Foundation Training Course
of Prime Bank Ltd.
PBL HRTDC 15 Working
days
2011
References
Mostafa Hasan
Senior Vice President & HOB
Jamuna Bank Ltd.
Motijheel Branch
Dhaka
Cell: 017********
MD. Habibur Rahman
Senior Vice President
Prime Bank Ltd
Head Office, Gulshan
Dhaka
Cell: 017********
Declaration
I am declaring that all the above information about myself I have mentioned in this CV are correct and true. If there is found any information that is false and illegal in these circumstances the authority can take any steps or decision against me including the cancellation of my candidature for this job.
SD
(Abdul Kaddus)
Date:
Personal Information
Father’s Name Golam Mortoza
Mother’s Name Mrs Sonabanu
Date of Birth 1st January 1980
Religion Islam
Marital Status Married
Gender Male
Nationality Bangladeshi (By birth)
NID No 19882698876304885
Permanent Add
Vill- Bilchapra, Post-
Gobindashi, P.s-Bhuapur,
Dist- Tangail
Communication Skill
Having good Internal, External, Virtual &
Personal communication skill.
Articulate with excellent verbal and
communication skill.
Bengali: As a mother tongue.
English: Having good command over
Reading, Writing, Listening and Speaking.
Hindi: Medium level.
Advanced ability to produce reports and
presentations in a professional standard.
Hobbies & Interests
Travelling & exploring.
Listening music & watching TV.
Reading books, newspapers and magazine.
To know more people and more culture.
Helping people in distress etc.
Contact this candidate