Quality Assurance Project Management

ANNA MILES

ADMINISTRATION

ASSISTANT

317-***-****

*********@******.***

Nashville, Tennessee 37214

CONTACT

SKILLS

• Communications (written & oral)

Application of reimbursement

principles

•

• Strong organizational skills

• Prioritizing tasks/ responsibilities

• Time management

• Computer proficient

• Medical Records processing

• Attention to detail

• Coding (CPT & ICD9, ICD10)

• Teamwork

• Technical Proficiency

• Project Management

• Data Analysis

• Problem Solving

• Access Control Management

• Quality Assurance

• Team Collaboration

• Cross-Functional Coordination

• Expert Communication

• Resource Allocation

Versatile and accomplished professional with over 17 years of experience in healthcare and crisis management, notably at IU Health Physicians Molecular and Genetics Clinic. Excel in communications, project management, and data analysis, ensuring enhanced access control and quality assurance. Proven track record in improving operational efficiency by over 30% through expert collaboration and resource allocation. Highly motivated professional with experience providing exceptional customer service in a healthcare setting. History of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations. PROFESSIONAL SUMMARY

Associate Access Specialist

Vanderbilt University Medical Center at Dayani

Administration Associate

IU Health Physicians Molecular and Genetics Clinic Crisis Specialist

Connect to Help (211)

EXPERIENCE

November 2020 - Present

April 2012 - November 2020

June 2005 - April 2012

Health Information Management Associate Degree

National College

Ivy Tech Community College

State of Indiana

EDUCATION

January 2001

January 2001

Chattanooga State University

January 2001

CERTIFICATIONS

• Business Technology/Office Administration Certificate

• Technology Achievement in Business Support

• Phlebotomy and Medical Clerical Certification

• Heartsaver AED Licensure-Other

References available upon request

REFERENCES

Contact this candidate