Customer Service Support
Resume:
Bianca Charles
*************@**********.***
Results-driven professional with a strong background in data visualization and a passion for delivering exceptional customer service. Experienced in creating visually compelling data representations that drive informed decision-making. Proven track record of exceeding customer expectations through effective communication and problem-solving. Seeking to leverage these skills to contribute value to a dynamic team and organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR/Billing Specialist
Panamerican Communications-Remote
April 2024 to August 2024
I provide customer support in a remote environment, while maintaining HIPAA standards and deciphering claims and medical bills.
Customer Service Representative
Aetna, a CVS Health Company-Remote
January 2022 to January 2023
I provided customer service remotely while navigating multiple systems to verify and update customers policy information. This position also required adhering to HIPAA standards and practices. Document Specialist
U.S. Customs and Border Protection-Sterling, VA
January 2018 to June 2020
I submitted background checks and supporting documentation related to border protection applications. Additionally, I was responsible for escalating questionable documentation and denials to my supervisor. MERCHANDISE ASSOCIATE
T J MAXX-Washington, DC
2014 to 2018
I was responsible for merchandise and customer service in store and virtually processing orders and credit applications.
Special Education Teacher's Aide
Siblings Together-Washington, DC
June 2017 to August 2017
I provided assistance to high school aged children to include guided activities and grading assignments. I also provided one on one care to developmentally disabled students as needed. This was a temporary position offered by the DC government.
Customer Service Associate
A.J. Wright-District Heights, MD
September 2009 to August 2011
I provided customer service to customers in the store, and I developed the layaway system that remained in place until the stores rebranding.
Education
High school diploma
Central Senior High School - Capitol Heights, MD
October 2008 to June 2009
Skills
• Medical billing
• Medical coding
• Microsoft Excel
• CPT Coding
• ICD-10
• Insurance Verification
• Medical Records
• Medical Terminology
• Leadership
• Underwriting
• Data entry
• Computer literacy
• English
• Data collection
• ICD-9
• Document Management
• Epic
• Customer service
• Windows
• Customer support
• Typing
• Communication skills
• Help desk
• Microsoft Office
• Microsoft Outlook
• Documentation review
• Microsoft Word
• Anatomy Knowledge
• Clerical Experience
• HIPAA
• Medical Scheduling
• EMR Systems
• Experience Administering Injections
• EHR systems
• Microsoft Powerpoint
• Upselling
• ICD coding
• Physiology knowledge
• Quality assurance
• Medical office experience
• Vital signs
• Transcription
• SQL (2 years)
• CRM software (4 years)
• Microsoft Excel (7 years)
• Microsoft SQL Server (2 years)
• Microsoft Word (10+ years)
• Microsoft Outlook (7 years)
• Database management
• PHP
• Data analysis skills
• Problem management
• AWS
• HTML5
• CSS
• Java
• Basic math
• Retail math
• Phone etiquette
• Customer service
• Sales
• Computer skills
• Marketing
• Digital marketing
• Microsoft Office
• Communication skills
• VoIP
• Windows
• Time management
• Negotiation
• Training & development
• SAP
• Door-to-door
• Event planning
• Strategic planning
• Telemarketing
• B2B sales
• Banking
• Outbound sales
• Google Suite
• Cold calling
• EHR systems
• Customer retention
• Management
• Spanish
• Office management
• Customer support
• Cash register
• Cash handling
• Bilingual
• Clinical research
• Patient monitoring
• Direct sales
• ICD-10
• CPT coding
• Medical terminology
• Communication skills
• Customer service
• Customer service
• Organizational skills
• Organizational skills
• Communication skills
• Data Visualization
Languages
• Spanish - Fluent
• German - Beginner
• French - Beginner
Certifications and Licenses
Medical Technologist
Medical Billing Certification
Driver's License
BLS Certification
Certified Medical Assistant
Assessments
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Front desk agent (hotel) — Proficient
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• I received awards for customer service in three consecutive roles.
• Critical Thinking
• Computer Literacy
• Multitasking
• Empathy
• Collaboration
• Communication
• Customer Service
• Time Management
• Troubleshooting
• Typing 55 WPM.
Contact this candidate