Scrum Master Business Analyst

Results-oriented IT professional with over ** years of experience across various roles, including a decade as a Business Analyst and 5 years as a Scrum Master. Demonstrated effectiveness in managing complex projects, fostering strong relationships with internal and external stakeholders. Proven ability to navigate obstacles and cultivate collaboration between business and IT in both Government and Civilian environments, adhering to DOD and healthcare regulatory requirements. Adept at facilitating Agile methodologies and leading cross-functional teams to deliver high-quality software products, with a strong track record in driving continuous improvement initiatives.

CERTIFICATIONS

AWS Certified Cloud Practitioner

SAFe 4 Agilist

SAFe 4.5 Scrum Master

CompTIA A + Certification

WORK EXPERIENCE

DOMA Technologies Virginia Beach, VA

Business Analyst March 2023 – September 2024

Supported the Project Management Office (PMO) in creating and maintaining standardized processes and documentation to seamlessly integrate strategic initiatives into daily operations.

Worked closely with Operations, IT/Development, and Conversion teams to address program/project needs and resolve technical quality issues in an evolving customer landscape.

Managed user accounts and controls access permissions, ensuring compliance with company policies and industry best practices for data security.

Conducted customer demonstrations and training sessions, fostering understanding and effective utilization of the company software.

Acts as the primary liaison between customers and the IT/Development team, addressing application-related issues, concerns, and requests for new or modified solutions.

Leads requirement gathering sessions, validates business rules, develops Statements of Work.

Responsible for ensuring Scrum is team adheres to Scrum theory, practice, and guidelines.

Led multiple product teams to successful development and deployment of propitery software.

Facilitated, supported, and coached Scrum and Agile events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective thru creation and management of JIRA boards (Scrum and Kanban).

Collaborated with diverse stakeholders to discuss technical specifications, gather business requirements, and facilitate the resolution of challenges, ensuring resource identification aligns with project goals.

Anthem Virginia Beach, VA

Business Analyst III/Kanban Lead / Scrum Master – GBD NCC April 2020 – March 2023

BusinessAnalyst II April 2015 – April 2020

Promoted after successfully acting as primary faciliatory of migration project which sent home over 6000+ Government Business Division National Call Center associates.

Provided training and best practices to management teams.

Root cause analyst for Center for Medicare & Medicaid Services (CMS) for Call Center Monitoring.

Writing and performing SIT/UAT test summary documents, track and manage defects, conducting end-to-end integration testing to assure software delivery meeting requirements and expectations.

Collaborated with business partners to meet deliverables and technical resource for HealthCare Management Services business units to provide system administration and support for the Verint call recording application/user accounts.

Technical liaison between the National Call Center and Information Technology departments for Enterprise-wide Implementations, change control, notifications. Managed and provided training.

Led Business Continuity Recovery Program (BCRP) for on/off-premises workers (OPW) Managed license intake SharePoint, how-to documentation and streamlined activation process with IT.

Partnered with a peer to automate change control notification within a SharePoint environment.

Led Kanban team in JIRA environment acting in a Scrum Master/Kanban Flow manager role while using confluence.

Business liaison between the National Call Center and Information Technology departments for Fax development; adding fax numbers, fax queues, fax profiles and fax coversheet development.

GBD Service Desk Tier II December 2013 – April 2015

Responsible for providing technical assistance to company associates for desktop computers, virtual machines, software applications, network issues and Avaya phone (hardware and software).

Active Directory

VPN troubleshooting

Microsoft Exchange

Experience using CA Service Desk

Phone support for end user technical issues (Avaya Hard phone and Citrix desktop application)

Samuel I White, PC Virginia Beach, VA

System/Network Technician April 2007 – November 2013

Responsible for all OS, Virus protection upgrades, testing and documentation companywide (400 + users and equipment).

Managed WSUS, Proxy and Print server

Configuration of third-party proprietary software on domain pcs and Citrix Servers

Lead tester on legacy software upgrade to cross browser application

System Administrator for Active Directory for system access.

Active Directory

End User Support (400 + users 7 Offices over 3 states)

Citrix server administration (profile creation and management)

TECHNICAL EXPERTISE

Jira

Confluence

GitHub

BitBucket

Sharepoint

ServiceNow

Testing

Citrix

Active Directory

ETL

SAFe Agile

SQL

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