Customer Service Process Improvement

DARNELL TAYLOR

Wesley Chapel Fl, ***** 813-***-**** **********@*****.***

Financial Management

Accomplished professional with experience in supporting and improving operations, financial acumen, processes and customer service functions. Background in financial mitigation assessment, risk management, process improvement, analytics engagement and customer solution analysis. Exceptional communications, interpersonal and leadership skills. Core Competencies include:

Financial Analysis Manager Risk Management Operational Excellence Site Auditing Vendor Review & Approval Technical System Manager Process Mapping Bizagi Tools MS Project Management Vendor Relations & Compliance Corporate Training & Development Security & Loss Prevention Management Process Improvement Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

United Parcel Service, Inc.

Global Business Service

Financial Analysis Manager

Manage and increase intelligence output (AI and Human) over 40% by maximizing capital within employee skillset, hours managed and AI frequencies and duplication reductions

Served as primary contact for process improvement on financial tools to be utilized locally and implemented globally.

Support process improvement within the Financial functions serving the external domestic and global customers.

Worked on the development training team for the global finance of.

Process Improvement Manager

Developed mapping workflows and processes for U.S. Domestic and Global Financial workforce teams improving efficiency over 30%.

Risk Manager Operations

Managed, reduced errors by 20%, audited and monitored vendor functions and relations.

Served as risk mitigation manager from vendors to UPS.

Compliance management for external contractors on building maintenance and code enforcement.

Completed multiple special assignments deploying skill sets, including customer service related both domestic and international assignments.

ADDITIONAL PROFESSIONAL EXPERIENCE

Global Business Service, Corporate Customer Service Consolidation Training Special Assignment

Metro New York District, Delivery Information/Loss Prevention (Security) Management

EDUCATION

Master of Science (MS), Personnel/Human Resource Management

FLORIDA METROPOLITAN UNIVERSITY

Master of Science (MS), Business Administration

FLORIDA METROPOLITAN UNIVERSITY

Master of Science (MS), Law Enforcement & Criminal Justice

FLORIDA METROPOLITAN UNIVERSITY

Bachelor of Science (BS), Law Enforcement & Criminology

FLORIDA METROPOLITAN UNIVERSITY

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