Call Center Customer Service

WAYNE BRIDGE

*** ****** **. *********, ** ***** 702-***-****

*****.**@*****.***

PROFESSIONAL SUMMARY

Motivated to assist customers, great listener and problem solver. Over 20 years of working with customers in all types of business. The past five years I have worked exclusively with call center handling inbound and outbound customer calls. Effective communication skills, well versed in Microsoft Word, Excel Spreadsheets and various software programs. Knowledge of the insurance market and it’s products, services and custome r behaviors. Problem solving, identification and resolutions Thrive with multi-tasking needs. Excellent typist

SKILLS

Skilled Problem Solver

Strong Interpersonal Skills – Positive and Friendly

Types 45 wpm – Good Communication Skills

Call center transactions – Medical Terminology Knowledge

Complaint resolution – Active Listening Skills

EDUCATION

Associate of Arts Degree in Business Administration – Great Basis College 1995

WORK HISTORY

2023 to Present - Retired from active work, seeking to take on new work life task.

10/2018 to 2023:

Customer Service Specialist - C3 Customer Contact Las Vegas, NV 89019

Handled diverse range of customer service, operational and administrative requirements daily.

Evaluated customer information, explore terms, develop potential solutions and maintain high quality services

Managed complex transactional and emotional customer situations promptly and professionally

08/2011 to 09/2018

Front Office Manager – Bond Bookkeeping and Tax LLC Henderson, NV 89015

Managed files and re4cors for 600 clients and adhered to safety procedures to prevent breaches and data misuse.

Maintained accurate, current and compliant financial records Prepared over 100 personal tax returns during tax seasons.

Managed CMR Database, including troubleshooting, updates and report preparation.

Handled bookkeeping and payroll records for over 20 small business clients.

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