Scrum Master Product Owner

SUSHMA JALIHAL KARANAM

412-***-**** • ******.*******@*****.***

Professional Summary

• Agile Scrum Master and QA Manager offering 17+ years of total experience with an impressive record of delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client.

• Certified SAFe 5.0 Scrum Master (SSM)

• Certified SAFe 6.0 Product Owner/Product Management (PO/PM)

• Prioritizes the needs of the product and objectives of the product according to the stakeholders

• Defines the vision for the project, which helps the team understand the expected results.

• Creates and manages a prioritized list of features and requirements.

• Helping develops product roadmaps

• Worked with PMT team for feature discussion, Roadmap and dependency with upstream and Downstream technologies

• conducting interaction studies and A/B testing

• Ordering product backlog items to be resolved and fixed

• Communicates with all the product stakeholders. They relay the vision and goals of the product to the team so everyone is following the direction.

• Highly skilled and successful in coaching, mentoring, and leading technical, project management, and leadership teams in adopting Agile/ Scrum, Kanban, and Agile best practices with strong business results

• Successfully supported logistics/Banking platform applications by coordinating scrum ceremonies/meetings, sprint planning/review, retrospective/backlog grooming huddles, and brainstorming sessions with development teams.

• Showcased excellent team leadership skills by communicating project status/milestones to key stakeholders and guiding teams toward through scrum methodologies, SAFe core values/best practices, and other continuous improvement.

• Strengthened cross-functional coordination by contributing to agile communities, managing requirements gatherings with product owners, and resolving recurring issues with the development teams.

• Delivered key insights to all program meetings, PI planning sessions, and feature definition sessions

• Convey the vision and goal at the beginning of every release and sprint to Development Teams

• Represent the stakeholders, end users and customers to the team, answers questions, and provides direction

• Participate in the planning meetings, Business demo and retrospective meetings

• Excellent written and oral communication skills required

• Strong interpersonal, communication and technical skills with the ability to quickly grasp technical issues/concepts

• Extensive knowledge in Translate high-level strategy & product direction into features, Epics, and user stories

• Prioritize the product backlog for selection for sprint backlog

• Proven ability to quickly learn new business domains and technical applications

• Coordinates the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.

• Extensive knowledge in Banking, Logistics, ERP, and embedded handheld devices

• Insightful experience in Project Management activities including scoping, estimation, planning, risk management, finalization of specifications, resource administration and quality management Performed manual and automated testing using HP-Mercury tool like Quality Center, Quick Test Professional, Selenium

• Experience in Web based testing including GUI Testing, Regression Testing, Integration Testing, System Testing, Functional Testing and Unit Testing.

• Well experienced in Process documents, job aids and technical documents

• Holding H1B petition with I-140 Approved

• Well versed with the Testing concepts and methodologies.

• Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects. Skills

Management Facilitation Skills

Conflict Resolution Skills

Strong knowledge of Scrum and Agile

Problem-Solving

Strong Communication

Agile Concepts

Version One Knowledge

Waterfall methodology

Customer Focused Client service

Excellent diagnostic skills

Quality assurance

Education

Master of Science 2000

University of Mysore Mysuru, KA

Work History

Agile Scrum Master Oct 2018 to Present

Mphasis Corporation (FedEx) Pittsburgh, PA

Description:

FedEx Ground is package shipping company that subsidiary of the FedEx corporation

• Used agile methodology to reduce cycle time and meet target margins.

• Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives – were all facilitated by me.

• Improved my ability to translate business problems into technical solutions, as well as my ability to collaborate with and understand people in non-technical fields.

• Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.

• Increased customer satisfaction by resolving project related dependency issues

• Prioritizes the needs of the product and objectives of the product according to the stakeholders

• Defines the vision for the project, which helps the team understand the expected results.

• creates and manages a prioritized list of features and requirements.

• Helping develop product roadmaps

• Worked with PMT team for feature discussion, Roadmap and dependency with upstream and Downstream technologies

• Communicates with all the product stakeholders. They relay the vision and goals of the product to the team so everyone is following the direction.

• Increased project success by coordinating backlog grooming, estimating efforts, spring planning, daily scrum meetings, and status reporting.

• Coached and mentored cross-functional groups to consistently exceed sprint goals and successfully deploy testing environments.

Test Lead Jan 2018 to Oct, 2018

Mphasis Corporation (FedEx) Memphis, TN

Description:

FedEx is migrated mail Exchange from On-premises to cloud Office 365. Office 365 is Microsoft's version of "The Cloud" that includes applications like email (Outlook), SharePoint, Microsoft Office products and more. For the majority of the end users at FedEx, this just means that email will be retrieved behind-the-scenes from FedEx's own private space in Microsoft's cloud, making our environment more agile and secure. Dependent upon your needs and the needs of your teams, also included with Office 365 are new and updated productivity, collaboration, and communication tools

• Interacted with product managers to deliver performance issue resolution reports.

• Formed partnerships with businesses, and organizations to raise awareness, increase support, and share resources.

• Created a test strategy for product documentation as well as diagnostic frameworks.

• Created automated testing environments that used artificial intelligence to mimic human behavior patterns.

• Collaborate and work with client business analysts for requirements gathering and business scope

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback

• Review the test cases with the team, modify /update the test cases for any missing requirements

• Test execution on Windows and Mobile devices for Security, Conditional access and Azure Ad group

• Perform Smoke testing for End to End testing

• Execute the test cases and update the testing status in daily scrum Test Lead Apr, 2016 to Jan, 2018

Mphasis Corporation (First Republic Bank) San Francisco, CA Description:

First Republic Bank is a bank and wealth management company offering personal banking, business banking, and trust and wealth management services. The bank specializes in delivering personalized relationship-based service through preferred banking or trust offices on the US East and West Coasts. First Republic offers wealth management services through First Republic Wealth Advisors and First Republic Investment Management. Brokerage services are provided through First Republic Securities Company LLC and Trust services are provided through First Republic Trust Company.

• Wrote technical requirements analyses for test software based on automated testing iterations.

• Provided methodologies for developing object-oriented software and designing efficient databases.

• Analyzing User stories and clarifications to Product owner and Scrum master

• Performing Smoke test for each level using SOAP UI for the implemented features

• Finding valid defects and work with Business team to resolve the issues

• Providing Signoff documents with Business with the Sprint details

• Advocated for end-user testing and problem analysis for server, desktop, and IT infrastructure work.

• Created a strategic plan for component development practices to support future projects.

• Created SharePoint master page and page layouts, as well as acting as the company's primary SharePoint support for all technical issues.

Project Test Lead Apr, 2013 to Mar, 2016

Mphasis Corporation (FedEx) Memphis, TN

Description:

The Freight, a subsidiary of delivery giant FedEx, provides less-than-truckload (LTL) transportation services throughout the US, Canada, and international points Unlike traditional LTL carriers, it operates an integrated, nationwide pickup and delivery network for priority and economy, in all lengths of haul, through some 470 terminals.

• Worked closely with Client Manger and project members to identify and quickly resolve issues.

• Validated schematic designs working alongside hardware engineers.

• Solved defect during Triage defect meetings, improved operations, and provided excellent customer service.

• Assisted various business groups with document organization and dissemination during acquisitions.

• Designed, developed, and tested embedded software applications

• Well versed with Onsite Spoc & Development team and RDA team about issues & Concerns Sr Test Lead Jul 2007 to Apr, 2013

Mphasis Corporation (FedEx) Bangalore, Karnataka

Description:

Schedule Pickup provides users an advantageous method for Picking up the goods from the Customers Location; it may be Office or Residence. Customer can schedule a Pickup for Both Express and Ground Services (for US and CA Regions) and Supporting EMEA, LAC and APAC Region with Express Services and it strengthens FedEx’s position as the number one worldwide shipping

• Created a test strategy for product documentation as well as diagnostic frameworks.

• Created validation and quality assurance parameters for QTP automated test.

• Interacted with product managers to deliver performance issue resolution reports.

• Created a strategic plan for component development practices to support future projects.

• Minimized Production defect leakage entered all possible defects in testing levels

• Conducted Functionality Test, User Interface Test, Regression, Smoke testing, Ad-hoc testing Test Engineer Jan 2005 to Jan 2006

ISmart Solutions Pvt Ltd Bangalore, KA

Description:

Nurseries are administered under estates to provide own plants for new planting, infilling and replanting. Sometimes Nursery can be an independent location like an estate. In the initial stage, that is at clearing stage there will be more. Generally, nurseries are treated as cost centers where all the expenses incurred for growing the plants up to planting are captured. Nursery keeps the growth of the plant from seedling stage to different growth stages to the mature plant for planting. During this course, expenses incurred from buying the seeds, planting, upkeep, fertilization, irrigation and other activities related to the nursery are recorded. The cost of the plant arrived by taking into account the above activities.

• Involved in Automation Scripting, Test Data Preparation & Debugging

• Well versed with Onsite Spoc & Development team and RDA team about issues & Concerns

• Involved in Onsite & Offshore report works

• Prepared Detailed Test planning and review activities

• Participating in Reviews and Meetings

• Minimize Production defect leakage, entered all possible defects in testing levels

• Conducted Functionality Test, User Interface Test, Regression, Smoke testing, Ad-hoc testing and integration testing Certifications

Certified SAFe5 Scrum Master Certificate

Certified SAFe6.0 PO/PO

Accomplishments

Initiated and Visited FedEx Hub for Live Embedded testing and received accolades from FedEx Client Manager Mphasis Management

Strategy and Planning: Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.

Trained new employees to acquaint them with projects, resulting in quicker overall completion dates.

Grabbed Mpahsis Talent award multiple times

Additional Information

H1B Status Approved I- 140 on H1B Visa (USA)

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