Customer Service Support
Resume:
Samuel Tanner Fittes
(C) 662-***-**** *********@*****.***
Date of Birth: 8/26/96
Graduate of Mississippi State University
Santa Rosa Beach, Florida
Psychology/Public Relations Major (Marketing minor) at Mississippi State University Graduation- December 2021
SKILLS:
-Client Relations. - Management Consulting
-Business-to-Business (B2B) - Written Communication
-Business-to-Business Advertising - Presentation Skills
-Organization Skills - Customer Support
-Lead Qualification - Sales Development
-Lead Generation - Talent Pipeline
-Online Lead Generation - Customer Relationship Management
-Management Consulting - Consultative Selling
-Written Communication - Problem Solving
-Presentation Skills. - B2B Marketing
-Customer Support - Leveraging Strategic Partnerships
-Sales development - Cybersecurity
-Talent Pipelining - Security Engineering
-Objection handling - Talent Management
-Oral Communication - Customer Engagement
-Business Development - Microsoft Word
-Recruiting - Photoshop
-Social Media Marketing - Photography
-Relationship Building - Persuasion
-Strategic Planning - Strategic Planning - Customer Service - Communication
WORK EXPERIENCE
-Premier Ford-Lincoln (2012-2017)
•Washed cars -2012
•Sort files and take care of emails. 2012-2013
•Service Advisor- 2013-2017: Greet customers, assess the needs of customers, and handle their requests. Set up their appointments. Order car parts. Run errands for anything needed. Answer the phone. Set up car alignments and run PDI’s. Test drive new cars.
Reference: Mike Fittes – Service Manager
*******@***.***
-Property Manager for AirBnb (August 2017-present)
Conduct screening and scheduling of reservations, and correspondence with all guest inquiries.
Arbitrate adjustments of rates and availabilities and issue special offers/refunds as necessary.
Perform laundry and cleaning throughout entire home.
Exceeded an abundance of positive reviews from a culturally diverse group of people from around the world.
Showcased a consistent record of excellent customer service while maintaining impeccable standards for safety, cleanliness, and quality care with a smile.
-Insurance Agent with WoodmenLife (May 2018-December 2018)
•Learned the ways of a Salesman
•Made and answered phone calls to set up appointments with clients
•Presented presentations and gave background information on the company, before making sales pitches.
•Learned cold calling experience
•Door to door self-advertising
•Built and maintained relationships with key clients
Reference: Blake Ballard- Regional Director
-Regional Campaign Manager for the MS Governor (May 2019-November 2019)
•Door to door solicitation
•North Mississippi regional campaign manager.
•Marketing for Governor Tate Reeves.
•Social Media ambassador.
•Campaigning crew leader/recruiter
-Business Development Representative for Radley’s Lawn Service (January 2022- May 2022)
•Landscaping supervisor: Supervising crews, making sure their needs to finish the job are met. Making sure crews are on time to every location throughout the day.
•Answering/placing phone calls with customers and following up with clients to make sure their needs were successfully filled.
•Door to door advertising/referral seeking
Reference: Radley Fittes- CEO
-Account Executive for Hamlyn Williams – Global Executive Recruiting Firm (May
2022-present)
•Recruiting Consultant- building and maintaining relationships with current existing and new candidates
•Generating Leads by developing different process approaches
•Business Development- Developing good rapport with current existing and new key clients, generating business opportunities
HIGH SCHOOL LEADERSHIP
-Head of the Journalism team (ran all websites and social media accounts)
-Captain of the baseball team
-Voted Most School Spirit
-Voted Class Favorite
-Freshman and Sophomore Class President
-Fellowship of Christian Athletes member
-Member of Youth Council at First United Methodist Church (Columbus, MS)
-Earned a baseball scholarship to East Mississippi Community College
COLLEGE
-Mississippi State University
-Honors Society Member
-Captain of 3 intramural teams
-3.6 GPA
-Degree in Psychology & Public Relations
-Minor in Marketing
VOLUNTEER WORK
•Palmer Home Volunteer
•Sally Kate Winter Home Volunteer
•Catch-A-Dream Foundation Volunteer
•Humane Society
•Mission Trips served in over 6 states and multiple different countries
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