Customer Service Store Manager
Resume:
Ronald Roth
Ontario,Ca *****
*********@*****.***
summery
• Proven success increasing store profits
• Controlling store budget
• Training personnel
• Managing customers concerns
• Master scheduling
EXPERIENCE:
Manager, Black Bear Diner, Chino, CA. 2017-present
Provide outstanding customer service
Provide leadership through coaching of employees
Conduct product ordering including audits and inventory control
Conduct forecast and employee schedules
Specialist on company marketing products
Specialist in logistics for company needs
Manager(coach) Polly's pie's, orange, ca. 2011-2016
Provide outstanding service to customers through attending all concerns
Provide training for new managers and employees
Oversee rollout of new menu items and promotions
Conduct product ordering for store needs
Oversee store audits including monthly inventory
Provide leadership through coaching of employees
IT / troubleshooting specialist
Operations Manager, EZ Take Out, Upland Ca. 2007- 2011
Opening of new stores and remodeling current locations
Set up all vender accounts for new franchises
Provide training for new franchises including managers
Conduct store checks and provide support in areas that need improvement
Oversee all new menu additions including test kitchen products
Create forecast and labor schedule
Conduct store meetings and assign priorities
Store Manager, Denny’s Restaurant, Upland Ca 2002-2007
Placing product orders according to store needs
Training assistant managers including employees front & back of house
Scheduling of managers and all employees according to store needs
Conduct store walk-through for optimum service
Hospitality quality & HACCP specialist
Maintain Four Star Rating as a training store
Store Manager, EZ Take Out Burger, Upland Ca 1992 - 2002
Placing product orders
Managing employees
Scheduling of assistant managers and employees
Meet food cost & labor budget
Assisted in training of new franchises
Restaurant Manager, Marriot Family Restaurants, Santa Ana Ca 1985 - 1992
Scheduling of employees
Training front & back of house employees
Conduct restaurant walk through
Meeting customers needs by using table touching method
Assisted in training managers
Led task force in new stores
Professional Development and EDUCATION:
• 25 years of Restaurant experience. (Equivalent to BA)
• Multiple certificates in leadership and coaching
• Multiple certificates in management certification
• Certified food handlers certificate
• Mt. San Antonio College
• Claremont High School
To Human Resources. Re: Career Opportunities
I am dedicated to meeting customer satisfaction and maintaining profitability. My specialty in Restaurant operations, training, and maintaining store budgets, has guided management teams to solve and achieve corporate goals.
I am looking to become part of your team. Your position involving the use of my skills is of interest to me, and a area where I can contribute to the success of the cooperation.
It would be a pleasure to meet with you in person to discuss in detail the skills I have to offer. I appreciate your consideration and look forward to discuss our future relationship.
Sincerely,
Ronald L. Roth
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