Customer Service Sales Associate
Resume:
High School Diploma
Cf Vigor High School
Mobile, AL
Dependable Lead Sales Associate with [10] years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SHALENZIA ”
JOHNSON
CONTACT
shalenziajohnson1986@gmai
l.com
Mobile, AL 36609
EDUCATION AND
TRAINING
SUMMARY
SKILLS
Sales Lead
Kohl's Mobile, AL
• Stockroom Management
• Key Account Management
• Sales Closing
• Lead Generation
• Revenue Generation
• Customer Retention
• Team Building
• Relationship Selling
• Performance Management
• Account Management
• Shift Scheduling
• Inventory Control
• Product Merchandising
• Customer Service
• Sales Strategy
• Relationship Building
• Staff Supervision
• Sales Promotions
• Upselling and Cross-Selling
• Friendly and Outgoing
• Retail Store Operations
• Sales Transaction Processing
• Negotiation
• Merchandise Displays
• Shipping and Receiving
• Cash Handling Accuracy
• Tactful Conflict Resolution
• Cash Flow Management
• Meeting Sales Goals
• Customer Needs Assessment
• Team Leadership
• Brand Promotion
Meeting and Exceeding Sales
Goals
•
Verbal and Written
Communication
•
• Cash Handling
• Product Recommendations
• Sales Initiatives
• Positive Customer Experience
• MS Office Applications
EXPERIENCE
Managed cash register operations using POS
system and processed sales and returns.
•
Monitored sales floor to identify customers in need of assistance and merchandise requiring
replenishment.
•
Engaged shoppers, providing assistance and
information on merchandise and product features.
•
Assisted in strategic planning and setup of
merchandise displays to promote target products
and attract customer traffic.
•
Maintained attractive merchandise displays to
maximize purchases.
•
Promoted accessories and cross-sold additional
products and services through use of active
persuasion.
•
Warehouse Worker
Amazon Theodore, AL
Exceeded department expectations for productivity
and accuracy levels.
•
Established new accounts and serviced existing
accounts maintaining professional relationships.
•
Made outbound sales calls to contact prospective
leads, using effective communication skills.
•
• Managed and retained existing client accounts.
Improved profitability and developed pipeline by
leveraging multiple marketing channels and sales
strategies.
•
Maintained database of customer and sales
information using SalesForce software.
•
Prepared and completed warehouse orders for
delivery or pickup according to schedule.
•
Used pallet jacks to move items to and from
warehouse locations.
•
Moved large and bulky items manually or with
pallet jacks or forklifts.
•
Staged and sorted multiple types of products for
loading.
•
Kept shelves, workstations and pallet areas neat
and tidy to maintain safe work environment.
•
Preserved safe work environment by maintaining
clean workstations and pallet area.
•
Monitored work areas for cleanliness and
functionality and removed obstacles for safety.
•
Examined packages and goods for damage and
notified vendors of replacement needs.
•
Received deliveries, scanned packages and updated
orders in internal database.
•
Recognized defective material and reported issues
to management.
•
Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery
area.
•
Updated inventory and production information
using warehouse management systems and
scanner guns.
•
• Operated forklifts to fill or empty overhead spaces. Cashier
Home Depot Mobile, AL
Established and maintained good relations with
customers, vendors and transport companies.
•
Organized warehouse design to maximize space for
stock while allowing for high volume traffic zones.
•
Operated cash register or POS system to receive
payment by cash, check and credit card.
•
Accepted cash and credit card payments, issued
receipts and provided change.
•
Answered customer questions and provided store
information.
•
• Collected payments and provided accurate change. Delivered high level of customer service to patrons using active listening and engagement skills.
•
Helped customers find specific products, answered
questions and offered product advice.
•
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
Worked closely with front-end staff to assist
customers.
•
Trained new team members in cash register
operation, stock procedures and customer services.
•
Processed sales transactions to prevent long
customer wait times.
•
Preserved appearance of store by arranging and
replenishing displays and merchandise racks.
•
Answered product questions with up-to-date
knowledge of sales and store promotions.
•
Learned roles of other departments to provide
coverage and keep store operational.
•
Scanned merchandise using point-of-sale system
for accurate purchase totals.
•
Helped with purchases and signed customers up for
rewards program.
•
Discounted purchases by scanning and redeeming
coupons.
•
Directed trash removal and sanitation procedures
to keep aisles and register area organized.
•
Verified customer age requirement for alcohol or
tobacco purchases.
•
Store Leader
Clark Oil Mobile, AL
Empowered employees to independently handle
routine customer concerns and coordinate cross-
functional solutions for complex issues.
•
Built customer loyalty through knowledgeable
sales, support and education on brand products
and services.
•
Trained new sales team members and motivated
exceptional performance.
•
Met coverage needs by coordinating effective
schedules and delegating team member
assignments.
•
Administered store's budget with strong planning
and expense control abilities.
•
Delivered measurable results across product lines
with skilled leadership over marketing,
merchandising and sales initiatives.
•
Maintained clean and organized facility to prevent accidents, damages and lost items.
•
Implemented corrective actions to improve
employee performance and discourage
inappropriate behavior.
•
Enabled consistent sales by empowering front-line
staff with tools to successfully promote products.
•
Oversaw annual store budget and worked closely
with corporate and financial departments on
reporting and payroll.
•
Answered customer queries and complaints and
provided prompt solutions.
•
Created successful plans to maximize profits and
reduce loss.
•
The preferred method of payment for my payment is
direct deposit through my bank Woodforest:
Account Number:817-***-****
Routing Number:314972853
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