Customer Service Retail Associate
Resume:
Cierra White
Retail Associate - Ross Dress for Less
Saint Petersburg, FL 33714
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Associate
Ross Dress for Less-Chesapeake, VA
February 2017 to February 2019
The Retail Associate is responsible for ensuring our customers have a positive shopping experience. Actively strive to create a customer-focused shopping environment. Welcome customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates the cash register in accordance with policies and procedures, maintains a clean work area at all times and treats fellow associates with courtesy and respect. Provides customer service according to all Ross customer service guidelines. Works in various store functions including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry, Customer Service, Markdowns, Recovery/Sizing, Cashiering, Merchandising, etc.
Key accomplishments:
Process debit card, credit card, and cash payments.
Support daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, planning and execution, shipment, zero selling reports, loss prevention, and service.
Maintain visual displays, presentation and conditions of sales floor at all time Cashier
Wal-Mart-Hempstead, TX
October 2015 to July 2016
Analyze company accounts with outside vendors to ensure every account is within good standing and current. Provided advance office support knowledge and skills. Welcome customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates the cash register in accordance with policies and procedures, maintains a clean work area at all times and treats fellow associates with courtesy and respect. Prepared and/or coordinating information for internal and external contacts to determine budget cost.
Key accomplishments:
Answer customer inquiries and assist them with their needs
Maintain a clean and presentable work area
Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
Customer Service Rep
GC Services-Copperas Cove, TX
April 2012 to April 2013
Provides outstanding customer service while providing information regarding options available to inbound callers. Maintain concentration and focus in order to meet performance goals. Key accomplishments:
Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Maintain concentration and focus in order to meet performance goals
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Negotiate payoff deadlines or payment plans
Education
Diploma
Richard Milburn Academy - Killeen, TX
Skills
• Management (1 year)
• Customer service
• Negotiation
• Cash register
• Cash handling
• Communication skills
• Microsoft Office
• English
• Phone etiquette
• Data entry
• Computer skills
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Sales
• Time management
• Typing
• Office experience
Certifications and Licenses
Cierra White
June 2023 to September 2024
Contact this candidate