Customer Service Experience
Resume:
David Ellis
Contact
Email:
************@*****.***
Phone:
Address:
Gainesville, Ga, 30501
Professional Summary
Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.
Dynamic and results-driven management professional with experience in the banking industry. Proven track record of successfully managing multiple branch locations, leading teams, and driving revenue growth. Skilled in developing and executing strategies to improve operational efficiency, customer experience, and employee engagement. Adept at leveraging financial analytics to identify business opportunities and mitigate risk.
Proactive professional with proven knowledge of asset disposition, corporate tax, and debt financing. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.
Results-driven individual with expertise in developing and driving successful financial strategies. Proven track record in analyzing financial information, forecasting trends, and managing budgets to increase profits. Skilled in accurately reporting financial data to internal and external stakeholders, developing and implementing financial plans, and managing risk. Exceptional problem-solving and communication skills.
Adaptable professional with experience in expense control, financial analysis, and trust accounting. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals.
Experience
Assistant Branch Manager
Restaurant depot, Norcross, Ga / Jul 2015 - Present
Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties.
Directed daily branch operations, leading the team to exceed monthly sales goals.
Demonstrated strong problem-solving skills while resolving customer inquiries or complaints in a timely manner.
Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members.
Maintained knowledge of banking products and services in order to effectively assist customers with their financial needs.
Enforced branch compliance with audit and regulatory procedures.
Recognized potential risks associated with transactions conducted at the branch before approving them.
Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
Reviewed employee job performance and contribution during performance appraisal.
Developed and managed a team of 8+ employees, creating an environment that fostered collaboration, productivity and job satisfaction.
Implemented strategies to improve branch performance by increasing sales volume and profitability while reducing costs.
Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
Introduced new products and services to increase customer engagement.
Monitored progress towards branch goals ensuring that objectives were met in a timely fashion.
Analyzed financial data to identify trends in business activity and recommend solutions for improving operational efficiency.
Identified opportunities for process improvement within the branch and developed plans to address them.
Utilized effective communication techniques when interacting with colleagues at all levels of the organization.
Stayed abreast of products and services, promotions, and other company initiatives.
Managed the day-to-day activities of the branch including staffing schedules, inventory management and budgeting.
Collaborated with marketing department on promotional campaigns designed to increase brand awareness in local area.
Cultivated relationships with key stakeholders including customers, vendors and other external partners.
Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
Recruited staff members and oversaw training programs.
General Manager of Food Service
Wendys, Chamblee, Ga / Nov 2011 - Jul 2015
Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise.
Created weekly schedules to optimize staffing and maximize labor costs.
Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
Monitored and maintained inventory levels to ensure cost-effectiveness and reduce waste.
Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
Generated reports on operational expenses, budget variances, sales trends.
Assisted customers with questions or concerns regarding their orders or services provided.
Conducted performance reviews for employees on an annual basis.
Initiated process improvements throughout the organization leading to increased efficiency.
Directed hiring, training, and scheduling of food service personnel.
Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins.
Analyzed weekly and monthly sales and trends and compared to actual figures to prepare projections.
Conducted frequent checks to verify consistent, high-quality food service.
Arranged for maintenance and repair of cooking equipment and appliances.
Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Rotated and replenished food display cases and products.
Collaborated with management personnel to plan marketing, advertising and special restaurant functions.
Counted money and made bank deposits.
Kept accurate records in compliance with sanitation and food service requirements.
Estimated food and beverage consumption to determine purchasing requirements.
Forklift Operator
Apex and walls, Raleigh, Nc / Jan 2006 - Nov 2013
Followed safety protocols and regulations for operating a forklift.
Placed and arranged items and packages on pallets for transport.
Loaded and unloaded packages and merchandise from industrial trucks.
Inspected forklift equipment daily to ensure proper functioning.
Transported materials and equipment to production work stations.
Labeled and packaged merchandise for shipping and storage.
Handled multiple tasks simultaneously without compromising quality standards.
Displayed ability to work well under pressure and follow strict deadlines efficiently.
Loader and Unloader
Ups, Raleigh, NC / May 2001 - Aug 2003
Adhered to proper lifting techniques while moving large boxes in order to prevent injury.
Loaded cargo onto trailers for transportation with attention to detail and safety precautions.
Performed loading and unloading of freight in a safe and timely manner, utilizing appropriate tools and techniques.
Education
East Wake high school
Wendell, Nc
High School Diploma
(Jun 2001)
Skills
Data trending
Market Condition Analysis
Budget Forecasting
Staff Development
Team Player
Certified Defense Financial Manager
Cash handling expertise
Registered Tax Return Preparer
Teamwork and Collaboration
References
Shanika Wheeler, Front End Manager, Restaurant Depot
678-***-**** - **************@*****.*** - Friend
Libina Mikante, HR Manager, Restaurant Depot
770-***-**** - **********@*****.*** - Friend
Contact this candidate