Customer Service Social Services

Gerald Hinton

*.********@**********.*** 253-***-**** Seattle, WA

HIGHLIGHTS OF QUALIFICATIONS

Dedicated performance in Social Services

10+ year’s of proven exceptional customer satisfaction experience.

10+ year’s accumulated expertise in Business Management

Equal comfort working in team or independent environment with diverse staff and customer bases.

Superior written and oral communication skills with proven ability to disseminate feedback clearly and diplomatically.

KEY KNOWLEDGE AND SKILLS

Senior Services

Customer Service

Interpersonal Skills

Psychometric Analysis

MS Office

Management Analysis

Critical Thinking

Strategic Planning

Policy Development

Information Analysis

Sound Judgment

Professional Demeanor

PROFESSIONAL EXPERIENCE

Mobile Lunch Driver (Volunteer) 2021 to present

SESSC; Seattle, Washington

Loading, transporting, and delivering items to clients in a safe, timely manner.

Reviewing orders before and after delivery to ensure that orders are complete, and the customer is satisfied.

Assisted with loaded and unloaded items from vehicles.

Provided excellent customer service, answered questions, and handled complaints from clients.

Adhered to assigned routes and followed time schedules.

Abided by all transportation laws and maintaining a safe driving record.

Prepared reports and other documents relating to deliveries.

Provided special pickup for the Senior Center.

Financial Analyst 2001 to 2007

Northwest Hospital; Seattle, Washington

Interpreted data to evaluate and determine past financial performance and or making financial projections for management who must make an overall business decision.

Provided interpretation of accounts, methods and records for management.

Conducted studies of cost and financial results of business activities; recommend adjustments and other cost improvement measures.

Reviewed costs and perform cost benefit analysis for projects and/or programs.

Produced financial reports for forecasting, trading and results analysis.

Provided reports, finding, and recommendation to management.

Assisted with preparation of special studies, reports, analysis, and recommendations.

Recommended budget and adjustments and other cost improvement measures.

Used appropriate cost rates, such as indirect and benefit rates for proposed budgets.

Used financial systems, structures, and controls for a variety of processes that provide tracking, validation, billing, payment and debt reporting.

Recommended quality control and process improvements with regard to overall business process.

Reviewed and assist with analysis of capital expenditures proposals, profit plans, operating records and financial statements.

Kept abreast of laws and regulations that impact up to date compliance.

Used various software applications such as spreadsheets., relational databases, statistical packages to assemble, manipulate and format data.

EDUCATION

MHA Public Health Care Management University of Washington, Seattle, WA

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