Management Customer Relations

HEATHER BARNHILL

**** ******** *****, *******, ** 30035

Cell: 404-***-**** Email: ***********@*****.***

OBJECTIVE

Highly talented and experienced Professional with exceptional skills in management, accounting, sales, customer relations and marketing. Proven ability to resolve issues and design effective solutions. Hard working, detail oriented and able to multitask effectively.

WORK HISTORY

April 2024 Property Manager

to Golden Gate Management

Present Atlanta, GA

Current Duties:

● Tenant Relations: Managing tenant inquiries, complaints, and requests. Handling lease agreements, renewals, and terminations.

● Property Maintenance: Overseeing maintenance and repair activities, ensuring that the property is well-maintained and meets safety standards.

● Rent Collection: Collecting rent payments, managing late payments, and enforcing lease terms related to rent. Property Inspections: Conducting regular inspections of the property to identify maintenance issues or lease violations.

● Budgeting and Financial Management: Developing and managing the property's budget, including expenses for maintenance, repairs, and improvements.

● Marketing and Leasing: Advertising vacant units, showing apartments to prospective tenants, and screening potential tenants.

● Vendor Management: Hiring and supervising vendors for maintenance, repairs, and other services. Legal Compliance: Ensuring compliance with local, state, and federal laws and regulations related to rental properties.

● Emergency Response: Being available to respond to emergencies such as floods, fires, or other issues that require immediate attention.

● Reporting: Providing regular reports to property owners on the financial performance of the property and other relevant metrics.

● HR: Payroll, commission/renewal bonuses, hiring, firing, interviewing, benefits, training. Nov 2022

to

April 2024

Aug 2022

Property Manager

Asset Living Management/Strategic Management

Atlanta, GA

Property Manager

to TriShip Partners LLC

Nov 2022 Hapeville, GA

July 2016 Director of Operations & Admissions/Parent Liaison to Discovery Montessori of Georgia

Aug 2022 Hapeville, GA

May 2015 Billing Specialist

to US Security Associates

July 2016 Roswell, GA

July 2011 Administrative Assistant

to CMA (Community Management Associates)

May 2015 Atlanta, GA

Feb 2010 Asst. Manager/ Bookkeeper

to

May 2010

Condominium Concepts Management

Apr 2009 Leasing Manager

to B & M Management

Nov 2009 Dunwoody, GA

June 2002 Sr. Property Manager

to Miles Properties, Inc.

Feb 2009

EDUCATION

Atlanta, GA

Mar 2018 Strayer University

to Washington, DC

Present Bachelor of Business Management/Minor in HR Aug 1997 Georgia State University

to Atlanta, GA

Jun 1999 Education

Aug 1993 Horizons School

to Atlanta, GA

Jun 1997 High School Diploma

SOFTWARE/SYSTEM SKILLS

I am proficient in Microsoft Word, Excel, Publisher, Outlook, and PowerPoint. I am also knowledgeable in Procare, Sales Force, Yardi Voyager, BetterNOI, Domuso, VMS, Onesite, AS400, AppFolio, Domuso, BetterNIO, Rhino & Win Team.

LANGUAGE SKILLS

I am fluent in Spanish.

● Speaking- Fluent

● Writing- Basic

● Reading- Fluent

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