Front Office United States

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Yvette Miller

*** ****** ****** ****, ***** United States 205-***-**** ******.********@*****.*** Summary

Accomplished leader with extensive experience in dental administration and office management. Expert in overseeing front office operations, staff supervision, and patient services. Proficient in managing insurance claims, financial counseling, and utilizing industry software. Known for exceptional organizational and communication skills, driving operational efficiency and enhancing patient satisfaction. Experience

FRONT OFFICE / SHIPPING 2023 – 2024

Loresco International - Purvis, Mississippi, United States

● Utilized Business Works software to accurately enter purchase orders, invoices, and conduct end-of-month inventory management.

● Managed and organized incoming emails, ensuring timely printing of purchase orders and prompt responses with ship dates, carriers, and tracking information

● Prepared and processed Bills of Lading for shipments, ensuring proper documentation and compliance.

● Coordinated with trucking companies to schedule pickups and manage logistics for efficient shipment deliveries.

● Maintained daily order sheets and collaborated with the production team to prepare both new and existing orders for shipment, ensuring seamless operations.

CASE ADMINISTRATOR 2022 - 2023

Rollins Law Firm - Hattiesburg, Mississippi

● Utilized Clio Software to efficiently compose, organize, and store client files, ensuring accurate and accessible case documentation.

● Managed phone communications to schedule initial consultations and facilitate the hiring process for new clients.

● Collected and posted payments from clients and trustees, maintaining accurate financial records and ensuring timely processing.

● Drafted and dispatched correspondence to clients, including information requests for case files and 341 notices, enhancing case progression and client communication.

● Assisted clients with the completion of the General Information Packet and credit counseling course, providing support for post-petition paperwork and bankruptcy initiation.

OFFICE MANAGER/DENTAL ASSISTANT 2021 - 2022

Dr. Douglas Housaman - Hilton Head Island, South Carolina

● Managed office operations, including staff, patient appointments, insurance claims, and inventory.

● Used Sofdent to create treatment plans and provide financial counseling.

● Coordinated with the practice leader on reports, training, and scheduling deadlines.

● Established a recall system to ensure timely follow-up appointments for hygiene and perio procedures.

● Maintained and ordered dental supplies, ensuring smooth daily operations. OFFICE ADMINISTRATION/DENTAL ASSISTANT 2020 - 2021 Dynamic Dentistry Bluffton - South Carolina, United States

● Provided backup support in operatories, assisting with patient care as needed.

● Scheduled appointments for new and existing patients using Dentrix software.

● Verified insurance coverage and presented treatment plans to patients.

● Composed and mailed welcome letters to new patients, enhancing onboarding.

● Conducted monthly morning huddles to streamline team communication and planning.

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PRACTICE MANAGER FOR THREE LOCATIONS 2019 - 2020 Coastal Pediatric Dentistry Bluffton - Beaufort And Hilton Head Island, South Carolina

● Managed front office operations across three locations, including staff, appointments, and inventory.

● Cleared over a year and a half of outstanding insurance claims.

● Credentialed dental partners with multiple insurance companies.

● Hired, trained, and supervised practice staff.

● Developed treatment plans, conducted financial counseling, and organized team recognition events. OFFICE MANAGER/DENTAL ASSISTANT 2014 - 2019

Black Warrior Dental Center - Tuscaloosa, United States

● Managed front office operations, including staff, patient scheduling, insurance claims, and inventory.

● Cleared over a year and a half of outstanding insurance claims and handled financial counseling.

● Performed a range of clinical tasks including making crowns, placing restorations, and adjusting dentures.

● Assisted with medical and dental emergencies, provided postoperative care, and instructed patients on oral hygiene.

● Utilized Easy Dental and Eagle Soft programs, handled x-rays, and ensured all reports and scheduling were completed on time. Education

University of Florida - Gainesville

Dental Assistant, 1987

Radiological Health and safety certified (1987)

Orthodontic and Pediatric certified (1993)

Certified Expanded Duties Assistant(1987)

OSHA certified (2009)

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