Customer Service High School
Resume:
Shauna Washington
E-mail: ******************@*****.***
Objective: To secure a position based upon my knowledge and experience that will promote professional growth.
Work Experience:
Manager
March 2018 - Sept 2018
Nationals Baseball Stadium
Responsible for 3 different stands with over 30 employees. Responsible for making sure all meat was served at the right temperature and cut the proper way
Responsible for opening and closing each stand.
Manager
Nov 2013 – April 2015
Zest Bistro { Capitol Hill, DC
Responsible for the entire restaurant during my shift. One Manager Per am/pm shift. Responsible for organizing, managing, and coordinating all of the daily functions Responsible for all food ordering from all vendors Preserve excellent levels of internal and external customer service Ran the food line to ensure that the guests received their food on time and correctly. Manager/Server/Bartender
August 2010 – Sept 2013
McLoone’s Pier House National Harbor, MD
Responsible for taking the guests orders, keeping them organized, and timing the course of service for guests.
While maintaining a clean bar area also responsible for restocking liquor, beer and wine supplies.
Ability to multi-task while interacting with customers in a friendly and helpful manner. Familiar with ordering from vendors and completing inventory Know how to deal with difficult guests; table talks are important Responsible for weekly schedules, host/runner/busser duties, distribution of checks Responsible for opening and closing restaurant
Server/ Shift Manager
August 2010- March 2012
Cadillac Ranch National Harbor, MD
Take orders from clients ensuring they are part of the menu and offer house specialties and promotional items.
Maintain a neat appearance and establish professional relationships with patrons to ensure future business.
Provide good service in a high volume restaurant, take orders and deliver food. Responsible for weekly schedules for host
Server
April 2007 – May 2008
Clyde’s Washington, DC
Always make sure my section is well maintained with clean and polished silverware and glasses.
Serve alcohol beverages in an appropriate manner consistent with company policy. Ensure that the food prepared conforms to specifics of the customer orders, initiates the procedures to fulfill those orders.
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Education:
Some College Coursework Completed, Computer Networking and Programming ITT Technical Institute June 2003 – October 2005
Completed computer networking courses
Crossland High School June 2003
High School Diploma Received
Skills: Proficiency in Microsoft Outlook, Excel, PowerPoint; Type 30-35 wpm Credentials:
Certified Professional Food Manager License
REFERENCES AVAILABLE BY REQUEST
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