Service Technician Desktop Support

EDWARD MARTINEZ

657-***-****

***********@*****.***

Anaheim, Ca. 92807

Desktop Support/Client Support

SUMMARY:

15+ years of experience in the IT industry as a Desktop Technician, Network Support, LAN Administration, Helpdesk Support, and Field Service Technician.

Extensive experience in assisting in various Rollouts, Deployments, Migrations, projects local and nationwide.

Performed systems repairs, upgrades and configurations on numerous brands and models.

Supported Windows Server 2003/2008, Exchange Server 2007, Lotus Notes, and multi-subnet Static-DHCP TCP/IP.

Background in supporting 10,000+ client environments.

Performed PC software/Hardware upgrades, troubleshoot and repair, assist in problem resolution per call tickets generated by Remedy. Transported equipment by Truck or moving vehicle, and installed and tested.

SKILLS:

Operating Systems: DOS, Windows 3.x / 95, 98, ME, NT 4.0 Workstation, Windows 2000/XP Professional, Vista, Windows 7, NT 4.0 Server, Windows 2000/2003/2008 Server &, Novell 3.12 - 5.x, Macintosh OS 7.x - 8.X., Lotus Notes 8.5

Network Infrastructure: WINS, DNS, DHCP, RAS, Exchange 2000 / 2003/ Altiris

Network Architecture: LAN / WAN technologies, Ethernet, Star, Token Ring, & Apple Talk Topologies, VMware Workstation 8.0

Network Protocols: TCP/IP, IPX/SPX, NetBEUI, VPN, FTP, Telnet, &NWlink

Email: Lotus Notes 8.5, MS Outlook 2007/2010

CERTIFICATIONS:

MCITP- (Microsoft Certified I.T. Professional (MCITP) (In Process)

MCP- (Windows 2000/NT 4.0 Microsoft Certified Professional 5.0)

A+ - (CompTia Service Technician)

Dell – (Optiplex Desktop / Latitude Laptop) Certified

Lenovo- (Desktop/Workstation/Laptop) Certified (2012)

Hewlett Packard- (Desktop/Workstation/Laptop) Certified (2012)

Hewlett Packard- (Mono/Color LaserJet Printer) Certified

Ricoh- (Mono/Color LaserJet Printer) Certified (2012)

EDUCATION, TRAINING

University of California – Los Angeles, CA, 8/99–8/99

Successfully completed the Microsoft Official Curriculum Course

Certificate of completion in Microsoft Windows NT 4.0 Core Technologies

Ascolta Training Company – Irvine, CA, 11/97-11/97

Successfully completed the Microsoft Official Curriculum Course

Certificate of completion in Administration of a Windows NT 4.0 Server & Workstation

Nova Quest InfoSystems – Santa Ana, CA, 12/95–12/95

Successfully completed the Microsoft Official Curriculum Course

Certificate of completion in Administration of a Windows NT 3.51 Server & Workstation

Santa Ana College - Santa Ana, CA, 4/91-7/91

Successfully completed the Novell Netware Curriculum Course

Certificate of completion in Systems Administration of a Novell Netware 2.15, 3.x,

Vitek Systems - Santa Ana, CA, 7/90–7/90

Successfully completed the Novell Netware Curriculum Course

Certificate of completion in Systems Administration of a Novell Netware 3.

Associated Technical College – Los Angeles, CA, 4/88-4/89

Received Diploma in Microcomputer Technology/Microcomputer

Service Technician.

EXPERIENCE:

Employer: HCTec, End Client: Community Health Systems (CHS) Nation Wide

January 2014 to March 2015

Infrastructure Engineer

PC Refresh/Deployment, Windows 7/8 deployment via SCCM, Lotus Notes 8.5 accounts setup, Data Backup & Restore.

Dell Optiplex/ Dell Alitude Laptop configuration, installation, PC Account setup via SCCM

HP Network printer configuration and installation.

Educating client on Patient Database Printing, Participated in Cerner Patient Data Base “Go Live”

Employer: Apollo/ Apex Systems, End Client: SoCal Edison Co.

March 2013 to December 2013

DesktopSupport/Field Service Technician (Completed Contract)

Provided Tier 1-2 Desktop support/ Field Service Technician,

Supported Windows Server 2003/2008, multi-subnet Static-DHCP TCP/IP, 10,000+ client environments, Windows Print Server.

Brake-Fix, IMAC, PC refresh, Imaging Dell Desktop &Dell Laptop Pc`s Via Pixy Server.

Norton Ghost., McAfee Endpoint Encryption Application.

Installation, Configuration and repairs. Wireless Network Support.

Application installation, configuration and troubleshooting,

Windows 7/XP Pro, Lotus Notes 8.5, BlackBerry Client Support.

Windows Remote Assistance. Asset Management, moves, upgrades & reconfiguration.

Trained client on Windows 7 O.S. and Applications.

Working with vendors for warranty repairs.

Performed PC data recovery, Virus Malware removal

SAPHelpdesk Ticket Application meeting all SLA`s.

Environment: Windows Server 2003/2008, Microsoft Exchange Server 2011, multi-subnet Static-DHCP TCP/IP, Windows 7/XP Pro.

Employer: Irvine Technology Corp., End Client: Keck USC Medical Center

October 2012 to Febuary 2013

Desktop Support Technician/ Breakfix

Provide PC Desktop Hardware/Software Support to Doctors, Nurses, and Administration.

Network Printer repair and installations.

Image PC`s via Norton Ghost, deploy new and upgraded PC`s, move PC`s and associated peripherals to new locations, reconfigure for domain connectivity and setup user`s MS Outlook E-mail, network/local printing, special Zebra printing.

Performed software/Hardware installation, upgrades and troubleshooting.

Assisted in problem resolution per Service call tickets generated by Footprints and Cerner Go Live.

Environment: Windows Server 2003/2008, Exchange Server2007

Employer: Peak Systems, End Client: Dell/Rabobank, Irvine, CA

April 2012 toJune 2012

Desktop Migration/Desktop Support Technician (End of assignment)

Responsible for (5) Technicians, Imaging Dell Desktop/Laptop PC`s via Norton Symantec Ghost from Windows

XP Pro. to Windows 7 and M.S. Office 2007 to Office 2010. Joined PC toWindows 2003/2008 Server Domain.

Create Client Login profile, Utilize PCBackup / PCRestore Script for Client Data Migration.

Setup M.S. Outlook 2010 Client E-mail, Network Printing and Drive Mappings. Installed applications as needed,

cable Management.

Performed initial walk through, Client Support, Documented old & new Asset information.

Environment: Windows 2003/2008 Server, M.S. Office 2010, Windows 7, Exchange Server 2008

Employer: Native Staffing, End Client: Watson Towers, Irvine, CA

January 2012 – March 2012

Desktop Migration/Desktop Support (End of assignmentImage Lenovo Desktop/Laptop PC`s via Norton Symantec Ghost from Windows XP Pro. To Windows 7 Joined PC to)

Windows 2003 /2008 Server Domain/Exchange Server 2010.

Utilized Script utility for Client data Backup and Restore, Creating Client Domain login profile, restoring client data, setup PC for Network printing and Network drive mappings.

Configured PC for Client M.S. Outlook 2010 Email & Lotus Notes 8.5 Data base.

Performed initial walk through, Client support, cable management and Documented old & new pc information.

Environment: Windows 2003/2008 Server, M.S. Office 2010, Windows 7, Exchange Server, Domino Lotus Notes 8.5

Employer: Kforce, End Client: Sempra Energy-SoCal Gas Co., Los Angeles, CA

November 2010 toNovember 2011

DesktopSupport/Field Service Technician (Contract Ended)

Provided Tier 1-2 Desktop support/ Field Service Technician,

Supported Windows Server 2003/2008, Exchange Server 2007, Lotus Notes, multi-subnet Static-DHCP TCP/IP, 10,000+ client environments.

Brake-Fix, PC refresh, Imaging Dell Desktop & Lenovo Laptop Pc`s Via

Norton Ghost., McAfee Endpoint Encryption Application.

Hp/Dell/Lenovo Desktop/ Laptop PC`s, Ricoh/HP Mono-Color LaserJet Printers, Epson Plotters.

Utilized Active Directory 2008 for User

Account Password Reset & Account unlocking.

Installation, Configuration and repairs. Wireless Network Support.

Application installation, configuration and troubleshooting, Microsoft

Windows 7/XP Pro, MS Outlook 2010. Remote desktop support.via Windows

Remote assistance. Asset Management, moves, upgrades & reconfiguration.

Working with vendors for warranty repairs. Performed PC data recovery,

Virus removal. Utilized SMS utility. Utilizing Sempra Service Desk “SSD”,

Helpdesk Ticket Application meeting all SLA`s.

Environment: Windows Server 2003/2008, Exchange Server 2007, Lotus Notes 8.0, multi-subnet Static-DHCP TCP/IP,

Windows 7/XP Pro, MS Outlook

Employer: Robert Half, End Client: Toyota Motors, Torrance, CA

July2010to October 2010

Desktop Deployment Technician/ Desktop Support (Contract Ended)

Install Symantic Ghost Windows XP Pro. image on Dell desktop/Toshiba

laptop PC`s, backup user data/profile settings and Lotus Notes 7.x email files, snapshoot installed apps/network printers/mapped drives.

Install/Configure Pc for Wintel server 2003/2008, MS Office 2003, Domino Lotus Notes servers, Multi-subnet static-DHCP TCP/IP environments. Create user login profile, install/configure applications including Lotus Notes 8.x, Altiris client, install & configure network HP/Lexmark printers.

Configure user Lotus Notes email, verify user can access all required network resources.

Environment: Server 2003/2008, MS Office 2003, Domino Lotus Notes servers, Symantic Ghost Windows XP Pro, Lotus

Notes 7.x

Employer: Comsys Inc., End client: Sheraton Hotels, Los Angeles, CA

June 2010 to July 2010

Desktop Deployment/Desktop Support (Contract Ended)

Image Dell Desktop/Laptop PC`s via Norton Ghost to XP Pro./Vista, Configure for Wintel 2003/2008, Exchange Servers, setup users login profile and multiple login profiles.

Backup user data and restore, Install/configure/troubleshoot windows applications including Microsoft office 2003, Citrix Metaframe, MS Outlook email, and various 3Rd. party Apps.

Install and configure Hewlett Packard printers for network, setup user’s workstations for windows and mainframe printing.

Installation of Altiris Desktop Client, setup User Blackberry device verified email synchronization.

Verify user is able to login and access all required applications and network resources.

Environment: Windows 2003/2008 Server, Microsoft office 2003, Citrix Metaframe, MS Outlook email

Employer: Insight Global, End client: St. Jude Medical Center, Irvine, CA

March 2010 to April 2010

Desktop Deployment/Desktop Support(Completed Assignment)

Image Dell Desktop PC to Windows XP Pro.

Configure for 2003/2008/Exchange.

Server/Altiris Server Environment.

Installation of Altiris Desktop Client.

Environment: Windows XP Pro, Windows 2003/2008/Exchange

Employer: Placement Strategies, End client: UCI Medical Center, Orange, CA

December 2008 toApril 2009, (Completed Assignment)

Desktop Support Technician

Provide PC Desktop Hardware/Software Support to Doctors, Nurses, and Administration.

Staff and practitioners.

Installation of Altiris Desktop Client.

Image PC`s via Norton Ghost, deploy new and upgraded PC`s, move PC`s and associated peripherals to new locations, reconfigure for domain connectivity and setup user`s MS Outlook E-mail, network/local printing, special Zebra printing.

Verified all required network resources for user. Setup A/V Web Teleconference. Utilize Altiris Helpdesk service.

Performed software/Hardware installation, upgrades

Utilized Active Directive (AD) for new user account creation, Reset user account password & unlock user Domain accounts.

Assisted in problem resolution per call tickets generated by Altirus.

Environment: Windows Server 2003/2008, Exchange Server2007

Employer: Rydek, End Client: Cedars Sinai Medical Center, Los Angeles, CA

August 2008 to December 208

Desktop Support Technician

Provided PC Desktop Hardware/Software Support to 5000+ Users Doctors, Nurses, Admin Staff and practitioners.

Utilized Remedy service call ticket software.

Image PC`s via Norton Ghost, deploy new and upgraded PC`s, move PC`s and associated peripherals to new locations, reconfigure for domain connectivity and setup user`s MS Outlook E-mail and required network resources.

Performed PC software/Hardware upgrades, troubleshoot and repair, assist in problem resolution per call tickets generated by Remedy.

Environment: Remedy, PC Desktop Hardware/Software, MS Outlook E-mail

Employer: IGate/Mastech, End client: Kaiser Permanente, Pasadena CA

May 2008 to August 2008

Desktop Support/PC Refresh Tech (CONTRACTOR)

Provide PC hardware/software/USB Internal and external devices to approximately 3000+ end users in a Wintel Server 2003, Cisco Wireless, Lotus Notes 6.5, Dell Optiplex

GX series PC, HP/Compaq DC 7800 series PC and HP/Compaq NC 6400 Series Laptops environment.

Perform PC imaging via Norton Ghost, PC replacement using Kaiser Permanente proprietary software and batch scripting. USB external device and adaptor card installation and configuration.

Utilization of Remedy 6.03 service call tickets software, Dame Ware remote Software and Kaiser’s custom “The Pub” S/W for Data and settings recovery and restore, PC imaging and deployments.

Support all PC USB external devices including Smart Phones Blackberry’s & Palm Treo`s.

Environment: Wintel Server 2003, Cisco Wireless, Lotus Notes 6.5, Dell Optiplex, Smart Phones Blackberry’s & Palm Treo`s

**Medical leave from October 2007 to May 2008**

Employer: Delta Management Systems, End client: County of Los Angeles, Department of Mental Health, Los Angeles, CA

May 2007 to October 2007

Desktop Support

Assisted in PC replacement / upgrades per State Of California, Mental Health Service Act (MHSA), and Logged in as user

Performed user Data recovery and restore Via Altiris PC Transplant, noted drive mappings, printer info, applications installed and external devices. Deployed and replaced older Windows 2000 pc`s with new Dell GX280 & GX620 series Windows XP PC`s, upgraded older Dell GX 300 pc`s memory and Hard drives to larger capacity, upgraded BIOS firmware to newer version.

Utilized Altiris Software Deployment.

Configured PC’s for Wintel 2000/2003 – MS Exchange email environment, Novell Netware Client verified user can access data and network resources. Setup V/A Web Teleconferencing.

Utilized Remedy service call ticket, resolved PC hardware/software and USB external devices.

Environment: Wintel Server 2000/2003, MS Exchange, Novell Netware, Windows 2000/XP c, Dell PC

Employer: Tac Worldwide companies, End client: City of Anaheim, Anaheim, CA

November 2006 to May 2007

Desktop / Helpdesk Support

Provided End user Desktop/Helpdesk Support for approx. 2000 + clients, throughout the City Of Anaheim, including Police/Fire Dept`s, Community Centers, Convention Center and various other depts. in a Wintel 2000/2003 server, Microsoft Exchange Server 2003.

Worked in DHCP TCH/IP, static IP LAN, WAN & wireless environments.

Utilizing Remedy 5.0 service call ticket, trouble shooting and resolving hardware and software issues in a timely manner.

Performed user data recovery and restore.

Supported MS Windows 2000 Pro/XP Pro. MS Outlook, MS Office 2000/2003 Suite, Norton Symantec Antivirus, and Norton Symantec Ghost and various third party applications.

Utilized Active Directory for creating and unlocking user accounts resetting Domain Account passwords.

Interfaced with other I.T. personal as a follow-up and vendors for hardware and software warranty issues.

Performed installations, troubleshooting, repairs, upgrades, configurations, maintenance, moves and network connectivity issues on Hewlett Packard DC series PC`s, including Black Berry wireless and USB devices, Hewlett Packard LaserJet 4000/8000 series network printers, HP Designjet 9000 series plotters, Xerox Phaser printers and Minolta BizHub Multi-feature devices.

Environment: MS Windows 2000 Pro/XP Pro. MS Outlook, MS Office 2000/2003 Suite, Norton Symantec Antivirus, Norton Symantec Ghost, DHCP TCH/IP, static IP LAN, WAN, Wintel 2000/2003 server, Microsoft Exchange Server 2003

Employer: Synova Inc., End client: Kaiser Permanente, Baldwin Park, CA

September 2006 to November 2006

Desktop Support/PC Deployment Tech (CONTRACTOR)

Responsible for the Deployment of EPIC/HEALTHCONNECT (Patient Database) In-Patient, Out Patient (Ambulatory) and Cadence in a Windows 2000/2003 Server, Windows 2000/XP Pro., TCP/IP, LAN, WAN, and Ethernet twisted pair environment.

Configuration of DELL GX Optiplex desktop and DELL D600/610 Latitude Laptop PC’s for Backend Mainframe and Frontend Windows printing for HP 4K/8k Series printers.

Educated user on printing forms and reports.

Utilization of Remedy 5.5 for Service request (SR) creation and forwarding to various IT departments.

Environment: Windows 2000/2003 Server, Windows 2000/XP Pro., TCP/IP, LAN/WAN, DELL GX Optiplex desktop, HP 4K/8k Series printers.

Employer: Technology Management Corp., End client: County Of Los Angeles, Los Angeles, CA

May 2006 to July 2006

Desktop Support/PC Refresh Tech

Involved in various Refresh and rollout projects.

Responsible for PC refresh deployment of pre-imaged Dell desktop PC`s in a Windows 2K/2003 Server, Windows 2K/XP Pro., TCP/IP, LAN, WAN, Ethernet twisted pair environment.

Configured systems for network connectivity, network printing, installation of MS Office 2000/2003

Installed and configured MS OUT-LOOK EXPRESS Email 2K/2003.

Environment: Windows 2K/2003 Server, Windows 2K/XP Pro., TCP/IP, LAN, WAN, Ethernet, MS OUT-LOOK EXPRESS Email 2K/2003, MS Office 2000/2003

Employer: PA Corporation, End client: St. Joseph Heritage HealthCare, Fullerton, CA

August 2005 to May 2006

Desktop / Helpdesk Support

Responsible for Desktop / Helpdesk Support for 3000+ end users in a mixed mode NT 4.0/ Windows 2000-2003 Server Wintel domain and Novell Netware 5.1, IPX/SPX, TCP/IP, LAN-WAN, Ethernet twisted pair environment.

Supported web based Audio/Video (AV) conference.

Installed critical PC updates, service pack, patches as needed.

Installed LAN patch cables at patch panel and switch.

Utilization of Remedy Service call ticket software, Marimba Tuner 6.0 for Application

Responded to critical PC virus`s, malware intrusions, installed and executed Adware, Spybot and Microtrend antivirus utilities.

End user Software Support including installation, configuration and instructing client usage of Web based Patient database TOUCH WORKS, Synaps X-Ray application, Windows NT/ 2000 Pro & XP Pro., M.S. Office 2000/ 2003, Novell Group Wise 6.0 email, Afinity Quadra Med.

Installation, configuration, upgrading including PCI add on adaptor cards, USB devices and troubleshooting Dell PC`s Optiplex GX 240-620, SX 260- 280 desktop, Dell Latitude D500 – D600 notebooks, Wyse Thin Client Systems, HP Laser- Jet 4000 & 8000 Series network printers and various stand alone printers, also HP IPAQ & Palm Zire pocket PC`s and Treo 650 Smartphone, performed various I.T. projects.

Environment: Windows NT 4.0/ Windows 2000-2003, TOUCH WORKS, Synaps X-Ray application, Windows NT/ 2000

Pro & XP Pro., M.S. Office 2000/ 2003, Novell Group Wise 6.0 email, Affinity Quadra Med.

Employer: Teksystems, End client: The Capital Group Inc, Brea CA

April 2004 to July 2005

Desktop Support

Responsible for Desktop Hardware & Software Support, on a mixed mode NT 4.0 / Windows 2000 Server domains and Novell Netware 5.1, LAN_WAN, Ethernet twisted pair, TCP/IP & IPX/SPX environments for aprox.1500 + end users. Installing Ethernet patch cable at Switch routers.

Utilization of Altiris Rapideploy Pro 4.5 for Pc Imaging, Altiris Pc Transplant 4.0 for data backup & restore, Barscan 2.30 for asset management, Tivoli 3.7 remote/ Pickapps 1.2 for software installations, Novell Netware Admin.Ver.5.1, NetSupport Manager, and Remedy service call ticket and Active Directory 2.0.

Supported web based Audio/Video (AV) conference.

Deployments/ Installation, configuration, setup, and troubleshooting of HP/Compaq D530-D7100 PC’s, I.B.M. T-Series & X-Series Laptops, and HP LaserJet 4K & 8K series printers.

Including Windows NT/ 2000 Pro. and Windows XP Professional Operating systems, Lotus Notes 6.0 & Outlook 2000 email, MS Office 2000 & Office XP, WordPerfect 8.0, Norton Symantec antivirus, Novell Netware client 4.8, Extra Personal Client, Cisco VPN Client other various and proprietary software.

Environment: Windows NT 4.0/ Windows 2000-2003, TOUCH WORKS, Synaps X-Ray application, Windows NT/ 2000 Pro, Altiris Rapideploy Pro 4.5 for Pc Imaging, Altiris Pc Transplant 4.0, HP/Compaq D530-D7100 PC’s, I.B.M. T-Series & X-Series Laptops, Novell Netware client 4.8, Extra Personal Client, Cisco VPN

Employer: Rydek, End client: County Of LA, University Of Southern California, General, Los Angeles, CA

September 2003 to March 2004

Desktop/Helpdesk Support

Desktop/Helpdesk Support to 8000 + local campus and remote end user`s thought out the Los Angeles County in a Static TCP/IP multiple Subnet

Windows 2000 Server & Novell Netware Client mixed mode domain.

Performed computer hardware and printer installations configuration, repairs, upgrades, troubleshooting and deployments on Dell Optiplex& Dell Dimention desktop PC`s, Dell Latitude C800 & D800 laptops, HP/Compaq D530 Desktop PC`s, Compaq Evo T20 thin client including wireless devices and other peripherals & HP LaserJet &DeskJet printers various models.

Created and deployed O.S. Systems and applications images via SymanticGhostCast Server 8.0 locally and remotely.

Utilized TRACKIT 6.0 service call ticket application as well as Netmeeting 3.0, resolved software related problems in a Win9x, NT 4.0, Windows 2000 pro, XP Pro, Office 97/2000, Eudora 6.0 & Novell Groupwise 6.0 email environment

Environment: Dell Optiplex, Win9x, NT 4.0, Windows 2000 pro, XP Pro, Office 97/2000, Eudora 6.0 & Novell Groupwise 6.0, HP/Compaq, HP LaserJet

Employer: Spherion, End client: Indy Mac Bank, Irvine, CA

April 2003 to September 2003

Helpdesk/ Desktop support

Helpdesk/ Desktop support to 3000+ end users in multiple locations and in a NT 4.0, Windows 2000 Professional, XP Professional & TCP/IP Windows 2000 Server mixed mode domain. Providing hardware and software support including MS Office 2000, Office XP, Outlook 2000 and IdyMac proprietary Financial custom software using Compaq DeskPro, Ipaq, Evo Desktop Pc`s and Compaq Presario x1000 & 2500 Series Notebooks.

Coordinated PC installs, moves, upgrades, and changes.

Assisted in Helpdesk resolving all incoming service calls utilizing Remedy Service Call Tracking software. Utilizing Active Directory to reset user accounts and passwords.

Environment: MS Office 2000, Office XP, Outlook 2000, DeskPro, Ipaq, Evo Desktop, Remedy Service Call Tracking software

Employer: ARC, End client: Kaiser Permanente, Baldwin Park, CA

December 2002 to April 2003

Systems Migration / Desktop Support Technician (CONTRACTOR)

Responsible for systems migration from Windows 95/98, NT 4.0 to Windows 2000 & XP Professional replacing Compaq desktop pc`s and Armada laptops with Dell Lattitude C640

& C800 laptops and Dell Optiplex desktop PC`s. Installation and configuration of USB devices, performed end user data and settings recovery and restore.

Assist in concert with Desktop Support, Help Desk IT departments, utilizing Remedy Service Call Tracking software.

Joined computers to mixed mode NT 4.0 / Windows 2000 Server TCP/IP domains and provide end user one to one education support on Basic computer hardware and software usage including proprietary software, configure local user accounts when necessary.

Data recovery and restore of end user data and settings, installation and configuration of Citrix ICA Clients, Windows Terminal Server, Lotus Notes R5 and other third party s/w, convert Lotus Notes R5.08 to R5.10

Reinstalled and configured Palm Pilots, USB external devices, and configure and setup dial up networking and user calling cards.

Installed and configured Black Ice internet security systems. Verify all network resources are functional and available to the end user.

Environment: Windows 2000/2003 Server, Windows 2000/XP Pro., TCP/IP, LAN/WAN, DELL GX Optiplex desktop, HP 4K/8k Series printers

Employer: Computer works technologies, End client: County of LA Department of Mental Health, Los Angeles, CA

May 2001 to December 2002

Desktop Support Technician

Responsible for Desktop Support/Help Desk and Network Administrative back up support, on mixed mode NT 4.0/Windows 2000 domains and Novell Netware 5.x environments.

Provided end user one on one education on basic computer and software usage, install, upgrade, repair and trouble shoot hardware-software on Hp Network Printers, Dell Optiplex Desktop PC`s and Dell Latitude Laptops including the installation and configuration of wireless Palm Pilots, USB devices, DSL high speed modems and other internal and external devices

Installed and configured Novell Netware client, resolve network TCP/IP LAN connectivity issues and local and network Hewlett Packard LaserJet printer problems

Performed images on Windows NT 4.0 Workstations & Windows 2000 Professional. Installed and configured adaptor cards, performed data recovery and restore.

Provided end user phone support on hardware, software. Interface with other MIS departments, utilize Remedy call ticket, meeting SLA`s and pre-scheduled appointments throughout out L.A. County.

Utilized Active Directory for unlocking user accounts and resetting passwords.

Environment: Hp Network Printers, Dell Optiplex, TCP/IP LAN, Hewlett Packard LaserJet

Employer: Inacom Information Systems, End Client: Taco Bell Corp. / LA Cellular Corp, Irvine, Ca.

April 1996 to April 2001

Desktop Technician / Helpdesk / Network Support

Responsible for overall Desktop / Help Desk / Network support of 5200+ end users.

Utilizing Remedy Service Call Ticket software in a NT 4.0 / Windows 2000, Novell 4.0 Netware Domains and Novel Netware 4.0 Client, some Apple Talk multi-mixed mode DHCP and Static IP environments.

Provide end user one to one education support on basic computer hardware and software usage including proprietary software, installation & troubleshoot of software locally or remotely using PC Anywhere, and SMS Client, providing break-fix, repairs, data recovery and restore, upgrades, installations of hardware and software, troubleshoot Network Connectivity. Network printer installation and repair

Providing end user with technical support via phone or on site and backup support for LAN and software issues. Installed, setup, and configured all associated network.

Remote clients network dial-up and various email applications in virtual home offices and main corporate offices.

Assisted in several nationwide rollouts.

Environment: Windows 2000, Novell 4.0 Netware Domains and Novel Netware 4.0 Client, some Apple Talk multi-mixed mode DHCP and Static IP.

Employer: Complete Computer Cure, End Client: Paramount Pictures Studios, Hollywood, Ca.

March 1992 to April 1996

Desktop Support Technician / Network Support

Responsible for Desktop Support/ Break-Fix on Compaq DeskPro, including hardware/software installations, Add on adaptors cards, configurations, upgrading, repairs in multi- mixed mode environment platforms of Apple, Windows 95, Windows NT 3.51 Server, Novell Netware 3.12, 10 base T, Token Ring, Apple Talk topologies, & troubleshooting. Installing LANpatch cable at switches and patch panels Performed Data recovery and restore at desktop level.

Road Runner Computer Service

January 1990 to March 1992

Field Service Technician

Duties: Responsible for installation, configuration, and repairs on Apple Macintosh, IBM systems, HP LaserJet Printers, Epson Dot matrix Printers, configuration of TCP/IP & IPX/SPX, Novell Netware 2.15 SFT environment, & troubleshooting.

Performed data recovery and restore, patch cable installations.

MicroExpress - Santa Ana, CA.

June 1989 to December 1989

RMA Service Technician

Duties: Responsible RMA customer service and repair of desktop and laptop IBM system.

Conducted end user technical phone support for hardware/software issues, & troubleshooting.

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