Customer Service Front Office

Misty Sutton

Front Office Assistant

****** E ***0 Rd, Fort Smith, United States, 74948, 539-***-****, **************@***.*** Professional summary

Player's Club Representative with 9 years of experience in customer service and event coordination. Demonstrates exceptional multi-tasking abilities and a strong commitment to assisting guests and managing promotional events. Adept at handling multiple phone lines and providing high-quality service, ready to contribute to a dynamic team environment. Employment history

Player's Club Rep & Player's Club Lead, Sep 2003 - Sep 2016 Cherokee Casino Roland, Roland, OK

Guest Service Agent, Sep 2016 - Jan 2024

Front Office Assistant, Feb 2022 - Present

MedExpress Urgent Care, Fort Smith

Skills

Multi-tasking, Customer Service, Event Coordination, Team Collaboration, Problem Solving, Promotional Marketing, Guest Service Agent .

Education

Aug 1982 - May 1995

Muldrow High School, Muldrow, OK

References

Elaine Bridgewater 918-***-****), Amber Trentham-Elk, 479-***-****, Kevin Moore 479-***-****). Managed Player's Club operations, ensuring reps met performance standards, enhancing customer satisfaction. Produced membership cards and coordinated promotional activities, driving increased club engagement. Supervised team activities, ensuring compliance with company protocols and improving operational efficiency. Optimized Player's Club operations, enhancing customer satisfaction and driving membership growth through strategic promotional activities.G

Fostered team synergy, ensuring adherence to company protocols while streamlining operational processes for improved efficiency.

Handled guest inquiries via phone, coordinated event invitations, supported casino concerts and banquets. Register patients and discharge them efficiently, ensuring smooth front office operations. Handle multiple phone lines, providing accurate information and exceptional customer service. Fax documents promptly, maintaining confidentiality and compliance with healthcare regulations. Address patient inquiries with empathy and professionalism, enhancing patient satisfaction.