Customer Service Head Cashier

TERI BROWN

PROFESSIONAL SUMMARY

I have had many years in hospitality field. I've also worked with children in foster homes. I am a person who works independently and I'm a self-starter. I owned my own business for 12 years and had many different jobs and experiences. I only shut the business down when my son had cancer and I took care of him and his 2 children while his wife worked. I have worked for Aaron auto as a cashier and loved it. I was great with customers. I cared for many animals when I owned my own business. I handled hawks, iguanas, rabbits, and many kinds of dogs and cats. I've had the food handles card and can get one again and pass. I am a great person to work with. I get along with working staff and customers. I have a bubbly personality and a great smile. If I am on time for my shift, I'm late. I like to always arrive 20 minutes before my shift. I call out usually only 4 times a year if that.

WORK HISTORY

Lead Cashier, 04/2022 to 04/2024

AHF Out of The Closet store - San Diego, CA

Head cashier

Put out cash drawers in morning and pulled at end of shifts

I took in all forms of payments

Handled all customer service problems.

Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Assisted customers by answering questions and fulfilling requests.

Processed both cash and card purchases and returns.

Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.

Head Cashier, 02/2020 to 04/2022

Lowe's Home Improvement - Santee, CA

Took in all forms of payments

Well at multitasking and a handle any problems that come my way.

Assisted customers by answering questions and fulfilling requests.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Helped customers complete purchases, locate items, and join reward programs.

Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.

Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier, 09/2017 to 08/2019

The Home Depot - El Cajon, CA

Cashier

I took in all forms of payments

I gave great customer service

I multitasked and great organization skills

I kept area clean and stocked

Directed customers to locations for their requests.

Coordinated Suicide Pervention Hotline, 01/2011 to 08/2016

Napa County Office of Education, Community Programs - Napa, CA

Trained new staff how to handle incoming calls

Made out schedules

Paid all bills

Worked 47 hours a week on phone lines.

Spearheaded strategic planning initiatives to align prevention efforts with changing community needs and priorities.

Developed comprehensive prevention strategies tailored to the specific needs of the community.

Implemented data-driven decision-making processes to continuously assess and improve program outcomes.

Kept accurate and detailed records to track and document client progress.

Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.

Collaborated closely with law enforcement agencies to develop coordinated responses to emerging drug trends in the area.

EDUCATION

AAS, Psychology, 04/2019

Solano Community College - Fairfield, CA

CONTACT

Address: Santee, CA 92071

Phone: +1-619-***-****

Email: ****.************@*****.***

SKILLS

Food Service

Cashiering

Cash Handling

Host/Hostess

Cooking

Customer Service

Serving Experience

Babysitting

Nannying

Childcare

Bartending

Food Preparation

POS

Animal Care

Kitchen Experience

Fast Food

Pet Care

Food Production

Autism Experience

Senior care

Dementia care

Memory care

Training and coaching

Customer Assistance

Point of sale operation

Manager support

Dependability

Workflow Coordination

Tactfulness

Sales expertise

Cash handling expertise

Positive Attitude

Adaptability and Dependability

Customer Service Management

Punctuality

Problem-Solving

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