Experienced Manager and Recruiter

Amber Love

***********@*****.*** 602-***-**** Phoenix, AZ

SUMMARY

Seeking Customer Service Representative role with 16 years' experience in customer experience, claim intake, and QRM. Excelled in remote counseling, providing support and career development at Grand Canyon Education. Skilled in team leadership, training, and office management, ensuring high-quality service delivery. WORK EXPERIENCE

Grand Canyon Education Phoenix, AZ

University Counselor Team Lead May 2011 - Aug 2024

• Provided comprehensive counseling to students facing academic and personal challenges, ensuring appropriate documentation and follow-up on their progress.

• Facilitated student preparedness for future educational endeavors through the promotion of learning opportunities and resilience in overcoming obstacles.

• Delivered career development guidance, including job search techniques, resume crafting, and interview preparation.

• Coordinated with academic and administrative personnel to identify and support students requiring additional mental health services.

CMS Phoenix, AZ

Sales Manager May 2010 - May 2011

• Enhanced market share by formulating and executing sales strategies that directly aligned with company objectives.

• Fostered junior sales staff proficiency through comprehensive training and mentoring, contributing to the team's achievement of performance goals.

Internal Medicine Phoenix, AZ

Front Office Supervisor Apr 2008 - May 2010

• Managed the recruitment, training, and supervision of office staff, while implementing regular meetings to facilitate transparent communication and resolve issues efficiently.

• Developed employee performance evaluation processes and recognition programs, alongside maintaining staff schedules and generating reports using Microsoft Office Suite. EDUCATION

Grand Canyon University

Bachelor of Science, Business Management

Phoenix, AZ

Grand Canyon University

Master of Science, Leadership

Phoenix, AZ

SKILLS

Mental Health Support • Academic Advising • Records Maintenance • Career Advising • Student Support • Transcript Review • Enrollment Planning • Policy and Procedure Improvements • Attention to Detail • Excellent Communication

• Computer Skills • Quality Assurance • Network Requirements

Contact this candidate