Customer Service Sales Manager

NGUYEN TRUNG THIEN

PROFESSIONAL EXPERIENCE

CP ** Joint stock company Sales & Marketing

Sales & Marketing

Esanastri Vietnam Sales assistant

• Take care of customer’s inquiry, provide quotation, process purchase order, record contract, order.

• Duly coordinate with other department to follow up with production process and ensure timely delivery schedule.

• Get feedback, complaint from customer, support to solve problem and upgrade quality of product/service to ensure good customer service.

• Assist Sales manager to meet customer, make

presentation, attend international exhibition.

Ben Line Agencies Shipping Agent

• Provide excellent shipping agent service by promptly addressing customer inquiries and resolving issues or complaints.

• Handle a high volume of incoming calls, emails, chats, ensuring efficient and accurate responses.

• Duly make arrangement for the ship berthing, operation, sailing. Work with port, logistcs partner to ensure timely schedule for the ship.

2012 - 2016 2017 – 2019 2020 – Present

+84.906.885.265

Long Thanh, Dong Nai

**************@*****.***

email

CONTACT

Knowledgeble Sales and Marketing with strong communication and persuasive skill. Good command in English speaking and writting, exeperience in multi-national working environment and workforce diversity. Team spirit and lifelong learning attitude, willing to work and corporate with peolpe, to learn and develop together. PROFILE

SKILLS

• Fluent English

• Communication

• Persuasive skill

• Problem solving

• Marketing

• Collaboration skill

May 2019 – Present

October 2017 – Apr 2019

Jun 2012 – Jul 2016

• Bachelor of International

Business Management (Ho

Chi Minh City University of

Industry

• English TOEIC 785

• NYU

EDUCATION

Sotrans Viet Nam Sales Executive

• Identify new customers. Visit customers to introduce to them the best solution that company’s service can meet their requirements. Negotiate and win new contracts

• Keep in touch with existing customers, support them, keep good relationship with them and find out their new requirements.

2010 – 2012

Oct 2010 – Apr 2012

• Research, identify new market and new business

partners.

• Plan, strategies and execute marketing designs and activities to establish and maintain brand presence in the market and boost sales.

• Connect with customers online and offline to handle complaint, get feedback to improve quality of product and service.

• Conduct and training, engage and motivate employee to improve work performance and commitment.

Contact this candidate