Customer Service Crisis Management

Date of birth: March **, **** Nationality: Pakistan Gender: Male Religion: Islam

EDUCATION

CORE EXPERTISE

LANGUAGES SKILLS

PROFESSIONAL TRAININGS

About me:

Highly motivated and dedicated Assistant Duty Officer with 04 years of experience in law enforcement, providing exceptional leadership and support in a fast-paced police station environment. Proven track record of managing daily shift operations, responding to critical incidents, and maintaining public safety. Strong communicator and problem-solver, skilled in conflict resolution and crisis management.

UNDERSTANDING SPEAKING WRITING

(+92) 3 1 5 8 8 7 4 5 0 8 **********@*****.***

Listening

Mothers’s Tongue(s):Urdu

Other Languages(s):English

Reading

Quetta Balochistan, Pakistan

Spoken

Production

Spoken

Interaction

Leadership and Supervision Reporting and Documentation Good Communication Skills Critical Thinking and Problem Solving Conflict Resolution Customer Service Safe Driving Practices Organizational Skills Technical Proficiency Legal Knowledge Crisis Management Teamwork and Collaboration Attention to Detail Time Management Private Worker LTV Driving License Packing Worker Private Job Experience

English C1 C1 C1 C1

Levels: A1 and A2 : Basic User B1 and B2 : Independent User : C1 and C2: Proficient User Intermediate (ICS), Board of Intermediate and Secondary Education Quetta, 2018 Matriculation, Board of Intermediate and Secondary Education Quetta, 2013 Responsibilities

Assist in the coordination and management of daily shift operations, ensuring adequate staffing and resource allocation. Supervise and support officers on duty, providing guidance and resolving any operational issues that arise. Oversee the initial response to incidents, including dispatching officers and coordinating with other emergency services. Monitor and assess incident reports, ensuring timely and accurate information flow to senior officers and relevant agencies. Maintain accurate records and documentation, including daily logs, incident reports, and other essential paperwork. Driver, Local Pakistan, ( 02 Years ), 2018 - 2020

Responsibilities

Packaging Assistant, Secours Islamique France-SIF, Quetta, Pakistan, ( 02 Years ), 2016 - 2018 Responsibilities

Support the packaging team in preparing products for shipment by organizing items, assembling packaging materials, and ensuring proper wrapping and sealing.

Check products for quality and accuracy before packaging, identifying any defects or discrepancies and reporting them to the supervisor.

Gather, count, and arrange packaging materials such as boxes, bags, labels, and protective wrapping materials. Apply labels, barcodes, or tags to packaged goods, ensuring all items are correctly identified and meet company and regulatory standards.

Keep the packaging area clean and organized, regularly removing waste materials and ensuring equipment and tools are in good condition.

C1

BILAL AHMED

Safely transported passengers/goods to various destinations while adhering to traffic laws and safety regulations.Conducted routine vehicle inspections and basic maintenance tasks, such as checking oil levels, tire pressure, and fluid levels. Reported any vehicle malfunctions or required repairs to the maintenance team.Maintained accurate records of deliveries, mileage, fuel consumption, and vehicle maintenance. Completed all necessary paperwork and reports in a timely manner. Managed emergency situations such as breakdowns or minor accidents, ensuring prompt resolution and safety. Religion: Islam

Assistant Duty Officer, Police Station, Quetta Cantt, Pakistan,( 04 Years ), 2020 Till Date

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