Customer Service Patient Access
Resume:
Shezoa Heald
Willimantic, CT *****
****************@***********.***
Customer service oriented and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality.
* Punctual, self-motivated, team player; Types 38 WPM.
* Proficient in Microsoft Word, Excel, PowerPoint, and Lotus 123.
* Accustomed to working in environments where accuracy and accountability are essential. Authorized to work in the US for any employer
Work Experience
Patient Access Registrar
Windham Hospital-Willimantic, CT
January 2019 to April 2023
• Registers/Admit patients; Obtains, validates and inputs patient demographics and financial information; Obtains co-pays and deductibles.
• Verifies insurance payer information and eligibility benefits; Provides assistance with financial applications.
• Epic experience
• Obtains accurate information and signatures on releases/forms; Scanning
• Prioritizes patient flow; Constant interaction with patients, families, payers and clinical staff in all areas of the Hospital including outpatient clinics.
• Solid working knowledge of Microsoft Office software
• Working knowledge of Medical Terminology
• Hospital Operator coverage; Work various reports as assigned.
• Attention to detail; multi-tasking; strong communication skills; easily adapts to change. Residential Aide
CHR-Willimantic, CT
January 2019 to February 2023
• Maintains physical environment and program standards to CHR, DMHAS, JCAHO and any other licensing standard
• Monitors medications of all residents in accordance with the Adult residential medication policy and procedure.
• Effectively utilizes appropriate communication methods/tools to transfer information to other staff regarding the day's events
• Assists/Manages administrative functions and tasks at the direction of the supervisor
• Prepares and facilitates educational and skill building groups and one to one interventions as directed by the treatment plan.
• Collaborates and coordinate care with providers and families as needed.
• Assists residents in addressing medical and psychiatric needs.
• Maintains documentation in compliance with agency and program standards.
• Participates in staff meetings, supervision, trainings and other meetings as assigned.
• Additional duties as required.
Stylist/Barber
Bella Stylez-Willimantic, CT
November 2014 to November 2018
Willimantic, CT 11/4/2014 - 11/30/2018
Professional Hairdresser / Barber
* Provide hair care services to enhance customer appearance.
* Offer a wide range of hair care services, such as shampooing, cutting, coloring, and styling.
* Teach salon staff technical classes, as needed.
Education
Associate of Science degree in Medical Billing & Coding Ultimate Medical Academy - Florida
July 2015 to May 2016
Licensed Cosmetologist/Barber in Cosmetology
Brio Academy - Willimantic, CT
September 2006 to June 2007
Skills
• Complete Epic Knowledge, MS Office, Data Entry, HIM, Billing and Coding, ect. (10+ years)
• Sales (10+ years)
• Customer service (10+ years)
• Typing (10+ years)
• Analysis skills (5 years)
• District Leader (5 years)
• Medical coding (6 years)
• ICD-10 (5 years)
• Revenue cycle management (5 years)
• Windows (10+ years)
• ICD-9 (6 years)
• Research (4 years)
• Medical terminology (8 years)
• Cash register (10+ years)
• Epic (5 years)
• Supervising experience (8 years)
• HIPAA (6 years)
• Payroll (5 years)
• Medical records (5 years)
• EMR systems (5 years)
• Proofreading (10+ years)
• Hospital experience (5 years)
• Anatomy knowledge (5 years)
• Physiology knowledge (3 years)
• Insurance Verification (6 years)
• Medical Office Experience (5 years)
• CPT Coding (6 years)
• Accounting (10+ years)
• Hair Styling (10+ years)
• Medical Billing (6 years)
• Phone Etiquette (10+ years)
Certifications and Licenses
Barbering License
Cosmetology License
Additional Information
Medical Billing * Medical Coding * ICD-9-CM * HCPCS * CPT * ICD-10-CM * Medical Terminology Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Greenway Managed Care (HMO, PPO, and POS) * Government Payers * Third Party Payers * Worker's Compensation
Centers for Medicare and Medicaid * CMS 1500 * CMS 1450 (UB-04) * Tricare EOBs * Payment Posting * Revenue Cycle Management * Scheduling * Superbill Insurance Verification * Insurance Billing Procedures * Insurance Claim Processing Practice Management * Medical Office Procedures * Anatomy & Physiology Co-Payments * Deductibles * Co-Insurance * HIPAA Compliance * Meaningful Use Reimbursement Methodologies * Fee Schedules * Outpatient / Physician * Inpatient / Facility
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