Food Service Customer
Resume:
Lori Lenz
Manager
Sun Valley, NV *****
**************@*****.***
Dedicated, hardworking restaurant management professional. Skilled in staff training and development. Highly proactive manager with 10 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front
and back-of-the-house operations. Food service professional adept at FOH and BOH operations. Demonstrated
team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Authorized to work in the US for any employer
Work Experience
Bartender
Dotty's Casino-Sparks, NV
February 2022 to Present
Serve all beverages to patrons. All gaming, cashing out gaming tickets Supervisor and lead server
GOLD N SILVER INN-Reno, NV
February 2019 to August 2022
Supervisor of front and back of the house, lead server train all FOH employees. General Manager
New Leaf Services-All of Nevada
April 2020 to May 2022
Hired all staffing for Tesla.
Cocktail Server and bartender
Boomtown Casino & Hotel-Reno, NV
March 2018 to February 2019
Serve drinks to guests. And provide excellent customer service. Lead Server/Supervisor
Shari's Cafe and Pies-Oregon City, OR
December 2015 to February 2018
Trained all servers and supervised FOH and BOH
Manager/Lead Trainer
Original Mels Diner-Reno, NV
October 2011 to August 2015
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute
menu changes.
Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Effectively listened to, understood and clarified guest concerns and issues. Consistently provided professional, friendly and engaging service. Education
High school or equivalent in Required
Mt View High School - Vancouver, WA
September 1990 to May 1994
Skills
• Time Management
• training (10+ years)
• POS
• Cashier (10+ years)
• Cash Handling (10+ years)
• Scheduling (4 years)
• Customer Service (10+ years)
• Restaurant Management
• Restaurant Experience (10+ years)
• Bartending (2 years)
• Upselling (10+ years)
• Food Service (10+ years)
• Serving Experience (10+ years)
• Food Safety
• Management
• Host/Hostess
• Interviewing
• Supervising experience
• Hospitality
• Food Preparation
• Management
• Microsoft Word
• Management
• Recruiting
• Guest Services
• Banquet Experience
• HR sourcing
• Communication skills
• Google Docs
• Strategic planning
• Microsoft Office
• Leadership
• Cleaning Experience
• Computer literacy
• Computer skills
• Time management
• Microsoft Office
• Recruiting
• Management
• Supervising experience
• Communication skills
• English
• Organizational skills
• Microsoft Word
• Cash handling
Certifications and Licenses
Police card
2016 to 2021
Driver's License
Food Handler Certification
OLCC Service Permit
Bartender License
Assessments
Customer service fit — Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Bartending — Proficient
May 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Service-oriented Food service background
Inventory control and record keeping Strong work ethic Staff scheduling Point of Sale (POS) system operation Natural leader Passion for customer satisfaction
Results-oriented Proven cost-control expert
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