Customer Service Air Freight

*

Salooj Panneri

Phone: +919*********,

+974******** E-Mail: ********@*****.***

Freight Forwarding provisional with 15 years of proven track record, Seeking challenging assignment in origination of high repute for the growth if origination and self. Professional Snapshot

Worked with GWC / Agility as an Operations Officer– Air Freight, Doha- Qatar

Worked with Mastersky Marine Transport as an Operation & Customer Service, Doha- Qatar

Worked with Freightsytems as Senior Operations, Abu Dhabi- UAE

A good Understanding about Export Import Management &document procedures involved in the same. A brief idea About Logistics Management

A good team player with strong interpersonal and problem-solving skills.

Goal oriented and ability to work under pressure

Possess good leadership and management skills

Ability to handle multiple tasks

Organisational Experience

PROFESSIONAL EXPERIENCE

GULF WAREHOUSING COMPANY, Doha, Qatar (July 2018 – Aug 2023) Gulf Warehousing Company was established in 2004 with a mission of providing end to end supply chain solutions to the various industry verticals of Qatar. Gulf Warehousing Company achieved stupendous success right from the inception and continues to deliver personalized service to all its clients. We offer a comprehensive suite of services such as Warehousing, HAZMAT logistics, Freight Management, Project logistics, Transportation management, Local/International moving and relocation, Records management etc. Designation: Operations Officer – AIR FREIGHT DEPARTMENT Role: Handling of Air Import shipments. Maintain standards for documentation, packaging and transportation for local and international clients, KPI monitoring, Overall controlling and work monitoring of drivers and messengers

Handling Planning / expediting of Import shipments.

Verifying & Closing of job files.

Preforming all Air Freight Import activities.

Pricing – Quoting adhoc / flash shipments.

Converting adhoc / flash enquiries to business

Sharing Pre-alerts/CAN to consignee.

Billing Air Freight & EXW Charges as per agreed & Global rate card to consignee/Overseas Agent

Verifying Vendor payments

Verifying the HS code and different clearance activities 2

Monitoring manifest filing

Handling agent routed DDP, DAP, DDU shipments

Handling perishable & medical shipments.

Rate Negotiations with Air Lines & overseas offices.

Preparing the SOP as per agreed rate with overseas agent

Arranging the shipment pick up with overseas office based on shipper invoice

Verifying the shipper invoice & other documents Following up the pre-alert with overseas offices

Sending the pre-alert (MAWB/HAWB) to customers

Issuing the Cargo Arrival Notice & Delivery Order to customer.

Handling DDP/DAP shipments

Handling the customs clearance & Airport Freight activities

Verifying the HS code and getting the different govt. approval (eg: EPC, ICT, MOI…)

Creating the file in control & G track (internal Software)

Improving the profit by controlling the vendor cost

Preparing the Air Freight & clearance charges and handing over for billing

Maintain good rapport with all customers

Handling the Load plan for Air freight shipment

Handling the transportation of shipments from Doha Airport to different delivery locations Highlights:

Handled FIFA 2022 WC air import shipments operational parts – Fairs and Events

IATA/FIATA – Cargo Introductory Course

Handling from local delivery to all project customer shipments.

Documentation filling and ICA (Inter Company Accounts) of shipments followed by daily basis.

Pick up, segregation, and delivery plans followed by daily basis.

MASTERSKY MARINE TRANSPORT, Doha, Qatar (Jan 2018 – June 2018) Designation: Operations & Customer Service (Air & Sea) Key Result Area:

Collecting Delivery orders from Shipping lines, setting the docs after

Checking and hand over to the Customs clearing agent.

Coordinating with Customs Clearance agent for the status of the shipment & getting all the receipts for updating the job files.

Updating the sales coordinator/customer service on the status of the shipment under clearance.

Making the reports of cleared shipments and finally to the consigned department to close the file after invoicing.

Expert in booking the export container in getting the release letter and placing to customer’s yard for loading and preparing Invoice & packing list.

Routing order follow ups and monitoring of pick up, order status, movement of shipments, ETA, clearance and delivery.

Getting rates for the agent’s/shipping lines all over the world regarding the enquiry and sort it confirmed in early manner.

Coordinating with the customers and their broker to provide regular & timely updates.

Handling of shipments as per the customer’s SOP, track and trace the shipments.

Liaising with the origin/local agents for regular updates for the shipments.

FIFA U17 WORLD CUP – LOC INDIA, Kochi, India (July 2017 – Oct 2017) Designation: Venue Logistics Manager

3

Key Result Area:

Understand and Assist in the implementation of detailed Logistics plans in the Specific Venue assigned.

Execution of all Logistics plans for the tournament at its Venue.

Assist the Head of Logistics in overseeing the Logistics Operations in the venue assigned during the Tournament.

Assist the Logistics department with all the requirements of the LOC in terms of Logistics & Freight Movements, Customs Clearances, etc. at the venue assigned.

Liaise with the TLO / TSLO of the respective team for the team equipment and other Logistics Movement requirements.

Liaise with the LOC Logistics Vendor for the day to day requirements of transport at the Specific Venue Assigned.

Implement the FIFA Requirements in the Logistics Area for movements of team Equipment’s, etc.

Work with Central and State Government Departments for assistance from Local Traffic Police, Security, Vehicle Movements, etc.

Work with the Operations team to identify possible solutions for the logistics issues that each stadium, training sites and hotels may present.

Be the main point of contact for all the contractors / vendors in the logistics Area.

Daily updates and reports to the Head of Logistics about the state of progress in the Transport Area in their respective Venue.

FSL FREIGHT AND LOGISTICS LLC – Abu Dhabi, UAE (Sep 2012 – Oct 2016) Designation: Sr. Operations (AIR & Sea)

Key Result Area:

Receive pre-alerts for inbound shipments and prepare in a timely manner, thereby enabling the effective allocation of warehouse space and resources for timely put-away.

Execution Preparation of Delivery order & shipment handling of both Air &Sea.

Generate pick sheets for outbound shipments and ensure that the correct items are picked and packed as per customer requirements.

Adhere to ensure compliance of all inspections, certifications, legalizations and special processes for shipments destined for select locations and inspect outbound shipments for necessary stickers / labels.

Customer Service, checking the ETA/ATA of shipments, Documentation,

Job file opening, updating the cost n revenue & Invoicing.

Monitor and handle Air, Sea and Road freight shipments.

Follow up and coordination of Air, Sea and Road customs clearance and

delivery.

Customs Manifestation for import console shipments.

Handling Delivery Order counter, Dhabi Online Entry

Monitor sea shipment manifestation.

Preparation of quotations and pricing for overseas agents/ for local

queries.

Transport coordination.

Preparation of Dhabi Job for customs clearance.

Co-ordination with Abu Dhabi Customs, Port and other statutory

authorities.

Coordination and management of logistics requirements for key clients; entails customer service operations, export/import operations, documentation, transportation and coordination with transporters, Shipping Lines.

Management of import and export operations, in compliance with Customs and other regulations.

Identifying new sourcing opportunities for cost optimization / improving delivery schedules. 4

Maintaining good rapport with carriers and vendors to ensure value for the customer and at optimal service levels.

Key Performance Indicators

Timely order processing (as per customer specifications)

Space allocation for inbound shipments.

Customer satisfaction.

AL REYAMI SHIPPING & LOGISTICS (AL REYAMI GROUP), Abu Dhabi, UAE (Dec 2008 – June 2012) Designation: Operations Assistant (AIR & Sea)

Key Result Area:

Customer Service, checking the ETA/ATA of shipments, taking rates from various lines or forwarder to quote. Execution Preparation of Delivery order & shipment handling

Documentation, opening job files, updating, closing & invoicing, liaising with local & overseas agent regarding the shipment quotes.

Dhabi entry, Customs clearance, arranging transportation, picks up & delivery & to follow up with the local and overseas customers for payments.

Create strong relationships with local and overseas clients and liners and potential customers.

Expert in booking the export container in getting the release letter and placing to customer’s yard for loading and preparing Invoice & packing list.

Academia

2000-2003

Kannur University

Bachelor's Degree

2006

Speed wings Academy for Aviation Studies

IATA/FIATA-Cargo Introductory CourseProfessional Enhancement Skills

Data Entry,

Customer Service, Shipment Tracking

Virtual Assistant.

Personal Dossier

Date of Birth 12th August 1982

Language English, Arabic, Malayalam, Hindi, Tamil

Present Address PO Box:24434, D- Ring Road, Opp. Lulu Hyper Market, Doha Qatar. Passport Details Passport No: Z3005692

Driving License India, UAE, Qatar

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