Service Representative Patient

IB Israel Bustos

Lubbock, TX ***** 806-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail- oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in epic. Organized Patient Service Representative with experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in epic.

SKILLS Blueprints and Schematics

Teamwork and Collaboration

Production Optimization

Site Measuring and Marking

Time Management

Multi-Project Coordination

Residential and Commercial

Projects

Hiring and Onboarding

Critical Thinking

Wood and Metal Framing

Persuasive Negotiations

WORK HISTORY PATIENT SERVICE REPRESENTATIVE 04/2023 to CURRENT Covenant Medical Center Lubbock, TX

Provided exceptional customer service to patients, answering questions and addressing concerns.

Verified insurance eligibility and coverage for patients. Entered patient demographic and insurance data into electronic medical record system.

Filed and maintained patient records in accordance with HIPAA regulations.

FOREMAN 03/2018 to 04/2023

Bustos Inc.

Experienced in carpentry work, experienced with a variety of power tools, experienced in reading blueprints, experienced in managing others and overseeing job sites

OWNER/OPERATOR 02/2016 to 02/2018

DCG Vending

Hired skilled personnel to handle challenges and obligations of business, created and nurtured relationships with referrers, influencers, and partners to promote strategic goals, monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits, orchestrated administrative activities directly related to making products or providing services, reviewed financial statements, sales or activity reports, and other performance data to measure productivity OFFICE MANAGER 08/2013 to 02/2016

Central Bail Bond

Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies, managed office flow by providing direct support to visitors, assisted with developing workplace safety procedures, assisted company executives by preparing reports and presentations, delivered quality customer service to staff and customers, leveraged multi-line phone system to answer and transfer calls to staff members, cleaned and organized office, maintaining orderliness and reducing contamination NIGHT MANAGER 01/1998 to 07/2006

National Bail Bond

Worked with leadership team to identify and implement action plans to prevent recurrence of customer issues, reviewed financial statements and activity reports to measure productivity and goal achievement, delegated tasks to team members to optimize productivity, developed positive customer relationships through friendly greetings and excellent service EDUCATION Completed Coursework Towards In General Studies General 05/2013 South Plains College, Levelland, TX

High School Diploma 05/1997

Monterey High School, Lubbock, TX

LANGUAGES Spanish

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