It Support Services

Christopher Martin

210-***-**** Houston, TX. ********.********@*****.***

linkedin.com/in/chris-martintx

BUSINESS CONTINUITY CYBERSECURITY THREAT DETECTION Professional Summary

Experienced IT security professional with a successful career demonstrating positive results in mitigating risk through proactive solutions and problem solving. Hands-on in various stages of security development, monitoring, investigation and support with the latest tools and technology. Additional strengths in NIST framework, threat detection, evaluation, validation, user education, reporting and incident response. Passionate about security, quality, and customer satisfaction. Seeking an opportunity to leverage my extensive experience in IT leadership, cybersecurity, and project management to drive successful program outcomes.

Skills and Certifications

Strategic Thinking: Ability to assess and implement IT solutions aligned with organizational objectives. Communicator: Strong interpersonal and communication skills with a focus on translating technical information for non-technical stakeholders.

Technical Proficiency: Experience with multiple operating systems (Windows, MacOS, Linux, Chrome OS), Active Directory, Google Admin, MDMs (Google Endpoint, Ivanti MobileIron, JAMF) and CRMs

(Zendesk).

Leadership: Proven ability to manage teams, foster talent development, and champion diversity and inclusion.

Certifications: ISACA CISM, CompTIA Network Vulnerability Assessment Professional, CompTIA Secure Infrastructure Specialist, CompTIA IT Operations Specialist, A+, Network+, PenTest+, Project+, Security+, and Microsoft Azure Administrator.

Experience

KIPP Texas Public Schools

IT Manager June 2022 – January 2024

● Supervise IT Support Services staff, providing functional management, and development of IT policies, procedures, and guidelines for risk mitigation, business continuity, and operational support.

● Oversee technology projects, including asset audit, active directory migrations, school openings, laptop refreshes, and device rollouts.

● Critical role in the development and implementation of IT Support Services standards, metrics, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), documentation, communications, and training.

● Manage workloads to meet established SLAs and KPIs, resolving IT systems and services related issues, service requests, and problems within established parameters.

● Develop and cultivate collaborative relationships with departments, faculty, school leaders, and other key stakeholders.

● Contributes to the development of the IT Support Services operating budget and oversee asset management.

● Demonstrates strong leadership by managing staff development, conducting annual performance reviews, and contributing to team goals for talent development, diversity, and inclusion. Fort Bend Independent School District

Building Automation Systems Supervisor October 2015 – June 2022

● Provided oversight of infrastructure and maintenance repairs for district facilities, guaranteeing a digitally resilient and conducive learning environment. Responded promptly to emergency service calls during afterhours, holidays, and natural disasters, ensuring uninterrupted digital services.

● Supervised work orders, and orchestrated preventive maintenance initiatives with a hands-on problem-solving approach.

● Ensured strict compliance with federal, state, and local laws and regulations governing IT facilities, consistently surpassing compliance standards.

● Conceptualize and execute proactive maintenance schedules for IT infrastructure, optimizing system performance and fortifying digital resilience.

● Cultivated positive relationships with district stakeholders, promptly addressed technology- related concerns, and incessantly enhanced facility management processes for heightened efficiency and cost-effectiveness.

Premier Wireless by Sprint

Technical Support Manager August 2008 – October 2015

● Facilitated clear and concise communication with customers regarding mobile device issues, technical concerns, and necessary repairs, ensuring a comprehensive understanding of their needs.

● Engineered and implemented well-organized and practical work procedures aimed at optimizing efficiency in addressing mobile device repairs and technical challenges.

● Instrumental in training newly onboarded technicians, providing comprehensive guidance on service department protocols, the escalation process for repairs, and the nuances of delivering exceptional customer service.

Education

Western Governors University

Salt Lake City, UT BS in Cybersecurity and Information Assurance Houston Community College

Houston, TX AAS in Computer Systems & Networking - Cybersecurity Professional Affiliations

ISACA

SANS Institute

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