Call Center Accounts Payable

Patti Rivard

Administrative Professional

Contact

Address

*** ****** **

Grand Forks, North Dakota, 58201

Phone: 218-***-****

E-mail: *****.********@*****.***

Highlights

● 30 years customer service

● 25 years office management

● 3 years call center

● 96 wpm

● Transcription

● Assistant in Law Office 1992

● Work independently

● New hire screening for the

University of North Dakota

Human Resource Department

● Conduct New Employee Orientation

● Process timesheets, leave requests

● Expense reports

● Account reconciliation

● Tax law compliance

● QA/QC Accounting Firm

● OSHA rules & regulations

● Accounts payable and receivable

● Spreadsheet development

● Event planning and execution

● Managed student staff

● Call center experience

● Technical support - data/video/phone

● Ability to work well under pressure

● Effective communication skills

● Experience with diverse

population to include:

Elderly

Students

Business owners

International clients

Researchers

Professors

Lawyers

County/District Clerks of Court

Customers with disabilities

Experience

2021-07 -

03-2024

CX Professional

Midco - Grand Forks, ND

● Resolve customer issues with a high satisfaction rate

● Demonstrate professional attitude when dealing with difficult customers

● Work successfully as a team member in accomplishing goals

● Provide excellent customer support recognizing and respecting diverse cultures

2014-08 -

2019-09

Terminal Clerk/Administrative Professional

CF Industries Distribution Facilities - Grand Forks

● Requisition Purchase Orders

● Reconcile staff credit card statements

● Track inventory, reconcile monthly

● Accounts payable

● Records retention

● Keep files current with changing corporate policies

● Compile information for monthly report, upload to corporate intranet

● Work independently

● Process travel expense reports

2008-08 -

2014-05

Administrative Assistant - Office Manager

DREES, RISKEY & VALLAGER, Grand Forks, ND

● Accurately proof, distribute tax returns, payroll reports, financial statements

● E-file tax returns

● Customer relations

● Purchasing, inventory management

● File reorganization creating organized client vault with 3,000 files, greatly improving proficiency

● Monitor daily/weekly schedules and monthly calendar obligations for 23 staff accountants

2001 –

2008-08

Program Coordinator

UNIVERSITY OF NORTH DAKOTA,

ENERGY & ENVIRONMENTAL RESEARCH CENTER

Grand Forks, ND

Perform administrative functions in time-intensive manner with rapidly changing deadlines

Project, track, report income/expenses

Manager, Particulate Laboratory cost center

Coordinate travel and prepare arrangements for 13 individuals

Purchasing, inventory management

Assign personnel to projects

Maintain group schedules

Independently process correspondence

Complete purchase requests

Order parts/supplies

Set-up and maintain group files

Invites challenge, accepts change

Education and Training

1992-1994 Word Processing Degree

AAS Degree: Administrative Assistant and

Secretarial Science Degree

Northwest Technical College - East Grand Forks, MN 2022-2024 NCTI

Excellence in Customer Service – 4/22

Cable Network Overview – 11/22

Delivering Cable Services – 6/23

Basic Broadband Troubleshooting – 2/24

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