Customer Service Account Manager
Resume:
PROFESSIONAL SUMMARY
Motivated individual with experience in customer service and sales.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
WORK HISTORY
Account Manager, 07/2006 - 07/2010
Willis, Winter Haven, FL
Marketing Assistant, 07/2003 - 07/2006
Lanier Upshaw, Lakeland, FL
Associate Underwriter, 07/2001 - 07/2003
Summit Consulting Services, Lakeland, FL
Bowling Green, Florida 33834
*********@*****.***
SKILLS
STACEY
SALSBERY
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
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Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
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Educated clients on new products or services to increase customer engagement with brand.
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Facilitated client satisfaction and renewed customer relations to drive growth.
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Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
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Maintained documentation, detailing assignments, in-progress work and completed project milestones.
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Generated leads through phone calls, emails and face-to-face interactions.
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Orchestrated client-centered insurance packages factoring in current market trends.
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Evaluated insurance needs. Potential of companies with thorough assessments of historical data, operational activities, and future objectives.
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Promoted successful insurance packages with well-organized and smooth presentations.
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• Account Management
• Performance Evaluations
• Client Rapport-Building
All aspects of clerical and customer
service
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Insurance Agent, 07/1998 - 07/2001
GEICO, Lakeland, FL
EDUCATION
High School Diploma, General Studies
Kathleen Senior High School - Lakeland, FL
CERTIFICATIONS
AIS Designation, American Institute for Chartered Property Casualty Underwriters, 2006.
Built relationships with clients using active listening and issue resolution to provide excellent service.
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Responded to customer calls swiftly to resolve issues and answer questions.
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Maintained high standards of customer service by building relationships with clients.
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Cross-sold insurance products to existing clients to reach sales targets.
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