Customer Service Advisor Ii
Resume:
OBJECTIVE
To obtain a position that will
utilize my skills, and
attentiveness to detail, while
helping the organization
grow with higher retention in
building stronger
relationships with their
customers.
Jabbar Powell
I am passionate about helping customers/clients resolve issues by using innovative tools combined with a level dedication that will exceed the company standard.
CONTACT
**************@*****.***
EDUCATION
STRAYER UNIVERSITY
BACHOLORS IN BUSINESS
MANAGEMENT
SKILLS
Courteous with strong customer
service orientation.
Strong computer navigation skills
and PC Knowledge.
Ability to effectively
communicate, both written
and verbally.
Ability to learn including strong
EXPERIENCE
ADVISOR II, CUSTOMER SERVICE
CONCENTRIX + WEBHELP
Aug 2024- Current
ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES
ENSURE SERVICE DELIVERED TO OUR CUSTOMERS MEETS
CONTRACTUAL KEY PERFORMANCE INDICATOR (‘KPIS’)
CLARIFY CUSTOMER REQUIREMENTS; PROBE FOR
UNDERSTANDING, USE DECISION-SUPPORT TOOLS AND
RESOURCES TO RESOLVE CUSTOMER ISSUES THAT ARE NON- STANDARD/UNSTRUCTURED AND REQUIRE SOME CLARIFICATION OR CONCEPTUAL THINKING
LISTEN ATTENTIVELY TO CUSTOMER NEEDS AND CONCERNS; DEMONSTRATE EMPATHY WHILE MAXIMIZING OPPORTUNITY TO BUILD RAPPORT WITH THE CUSTOMER
GREET CUSTOMERS IN A COURTEOUS, FRIENDLY, AND
PROFESSIONAL MANNER USING AGREED UPON PROCEDURES
MAINTAIN BROAD KNOWLEDGE OF CLIENT PRODUCTS AND/OR SERVICES
problem-solving skills.
Dependable with proficient
attention to detail.
PREPARE COMPLETE AND ACCURATE WORK INCLUDING
APPROPRIATELY NOTATING ACCOUNTS AS REQUIRED
PARTICIPATE IN ACTIVITIES DESIGNED TO IMPROVE CUSTOMER SATISFACTION AND BUSINESS PERFORMANCE
OFFER ADDITIONAL PRODUCTS AND/OR SERVICES
TRACK, DOCUMENT AND RETRIEVE INFORMATION IN CALL
TRACKING DATABASE
Contact this candidate