Customer Service Project Management
Resume:
William H. Hardy III (Trey)
Memphis, TN 38133
CAREER OBJECTIVE
Career advancement.
CAREER SUMMARY
Demonstrated success in areas such as:
Safety
Regulatory Compliance
Scheduled and Preventative Maintenance
Customer Service
Documentation
Communication
Project Management
Supervisory Skills
Team Player
Mechanically Inclined
Problem Solving
Multitasking
Security
EDUCATION
General Educational Development Certificate (August 2011)
PROFESSIONAL EXPERIENCE
Mechanical Service Solutions – MSS (November 2020 – May 2024)
Installer
Responsible for demolition of obsolete equipment being replaced
Installs HVAC equipment in customers’ homes, including furnace, air handlers, indoor coils, UV lights air cleaners and humidifiers
Installs outdoor coils and outdoor units as well as repairs refrigerants, compressors, etc.
Provides knowledge, training and guidance to HVAC helpers for them to develop the right skills
Designs, fabricates and installs a wide range of duct fittings and ducts that are required as well as wiring both indoor and outdoor units
Ensures that the necessary paperwork is accurately, neatly, timely and thoroughly completed
Ensures the delivery of consistent excellent customer service so that a high level of customer satisfaction is achieved
Ensures company vehicle is properly stocked with necessary parts to complete the job, returning unused and defective parts to the company and restocks vehicles as required
Provides necessary support to other team members to be able to complete tasks on time as instructed by management
Ensures company vehicle and shop is kept clean at end of each work day
Handles items on an “on call” basis after hour and on weekends as needed
Performs other duties directed by management
Choates Heating and Air (January 2020 – November 2020)
Installer
Responsible for demolition of obsolete equipment being replaced
Installs HVAC equipment in customers’ homes, including furnace, air handlers, indoor coils, UV lights air cleaners and humidifiers
Installs outdoor coils and outdoor units as well as repairs refrigerants, compressors, etc.
Provides knowledge, training and guidance to HVAC helpers for them to develop the right skills
Designs, fabricates and installs a wide range of duct fittings and ducts that are required as well as wiring both indoor and outdoor units
Ensures that the necessary paperwork is accurately, neatly, timely and thoroughly completed
Ensures the delivery of consistent excellent customer service so that a high level of customer satisfaction is achieved
Ensures company vehicle is properly stocked with necessary parts to complete the job, returning unused and defective parts to the company and restocks vehicles as required
Provides necessary support to other team members to be able to complete tasks on time as instructed by management
Ensures company vehicle and shop is kept clean at end of each work day
Handles items on an “on call” basis after hour and on weekends as needed
Performs other duties directed by management
Precision Air Conditioning & Heating (October 2017 – January 2020)
Installer
Responsible for demolition of obsolete equipment being replaced
Installs HVAC equipment in customers’ homes, including furnace, air handlers, indoor coils, UV lights air cleaners and humidifiers
Installs outdoor coils and outdoor units as well as repairs refrigerants, compressors, etc.
Provides knowledge, training and guidance to HVAC helpers for them to develop the right skills
Designs, fabricates and installs a wide range of duct fittings and ducts that are required as well as wiring both indoor and outdoor units
Ensures that the necessary paperwork is accurately, neatly, timely and thoroughly completed
Ensures the delivery of consistent excellent customer service so that a high level of customer satisfaction is achieved
Ensures company vehicle is properly stocked with necessary parts to complete the job, returning unused and defective parts to the company and restocks vehicles as required
Provides necessary support to other team members to be able to complete tasks on time as instructed by management
Ensures company vehicle and shop is kept clean at end of each work day
Handles items on an “on call” basis after hour and on weekends as needed
Performs other duties directed by management
Ensures the implementation of security and safety standards
Alerts appropriate authorities of malfunctions in fire or alarm systems
Responds to emergency situations in a prompt manner
Helps with other tasks as needed (escorts vendors)
Handles items on an “on call” basis after hours as needed (trouble shooting)
Briarcrest Christian School (February 2010– October 2017)
Facilities Maintenance (June 2014 – October 2018)
Implements general and preventative maintenance tasks on buildings and grounds
Responds to maintenance requests put forward by staff (electrical, heating, plumbing)
Manages minor repair work
Inspects and respond to safety issues
Documents findings of needed repairs and performed duties
Ensures that buildings are kept free of debris
Handles maintenance and troubleshooting of mechanical processes
Ensures that buildings such as class rooms and offices are a comfortable temperature and adjust as needed
Makes sure fire detection and protection systems are in perfect working order and perform monthly maintenance checks as required by code (includes exit and emergency lights, fire extinguishers etc.)
Ensures the implementation of security and safety standards
Alerts appropriate authorities of malfunctions in fire or alarm systems
Responds to emergency situations in a prompt manner
Handles all set ups for school functions and ensures that safety standards are adhered to
Ensures that documentation for the Fire Marshall is complete and accurate as required by code
Ensures that riser rooms have adequate space for all necessary equipment as required by code
Ensures that all locks on every locker is changed before the beginning of every school year
Helps with other tasks as needed (traffic control, security at front gate, escorts vendors, etc.)
Handles emergencies on an “on call” basis after hours as needed (flooding, alarm trouble shooting, etc.)
Grounds Technician (February 2013 – June 2014)
Operated vehicles and powered equipment, such as mowers, tractors, electric clippers etc.
Mowed and edged grounds, using power mowers and/or edgers
Maintained sidewalks, driveways and parking lots during inclement weather and spread salt in areas as needed
Maintained established lawns by mulching, aerating, weeding, trimming and/or edging around needed areas
Used hand tools, such as shovels, rakes, pruning saws, hedge and brush trimmers
Gathered and removed litter
Maintained tools and equipment
Mixed, sprayed and spread fertilizers, herbicides, and insecticides onto grass, shrubs and trees
Maintained turf fields and painted football field line boundaries and team logo before events
Supervised students (in detention) assigned to grounds upkeep
Helped with other tasks as needed
Called in during off hours to trouble shoot problems – flooding etc.
Briarcrest Additional Projects
Bid on grounds clean up after home football games and was awarded contract 2 years in a row. Hired own crew and supervised to ensure campus free of litter and debris.
Volunteered to organize and set up grounds for the Band Invitational and was onsite the day of the event to trouble shoot problems/issues etc.
Volunteered to help with Project Graduation and was onsite the night of the event to trouble shoot problems/issues etc.
Courses Attended While At Briarcrest
Lawn Care Technician Training – covered types of chemicals used, environmental considerations etc.
Locksmith Class
Commendations: Received the Martha Marks/Pam McCann Support Staff Award For Outstanding Service and Christian Attitude in April 2016.
OTHER WORK EXPERIENCE
Orchard Church (August 2015 – September 2017)
Unlock facility before services
Lock facility after services
Control heat and air
Problem solve any issues with facility during services
Wendy’s Restaurant – Stage Road Location (November 2011 – November 2013)
Maintained high standards of customer service during high-volume, fast paced operations
Communicated clearly and positively with customers while entering their food orders
Handled transactions quickly and accurately (money and credit transactions)
Followed procedures for safe food preparation and assembly
Resolved complaints promptly and professionally
Built loyal customers through friendly interactions
Took initiative to find extra tasks when scheduled duties were completed
Commendations: Recognized As Employee Of The Month – January 2012 & May 2012
REFERENCES
Brian Pope
Building and Grounds Manager
Briarcrest Christian School
76 S. Houston Levee
Eads, TN 38028
Clyde Moody
Facilities Staff
Briarcrest Christian School
76 S. Houston Levee
Eads, TN 38028
Brandon Williams
HVAC Technician
Greenway Home Services
7550 Bartlett Corporate Cove E.
Memphis, TN 38133
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