Customer Service Property Manager

Sharan Johnston

***************@*****.*** 720-***-**** Houston, TX

SUMMARY

Seasoned professional with 10 years of experience in healthcare administration, including Medicare authorization and billing documentation. Proven expertise in follow-up, accurate record-keeping, and optimizing claims processing efficiency using XIFIN system. Seeking a remote Patient Account Representative Medicare Billing & Follow-up role, offering strong internet and communication skills. WORK EXPERIENCE

Always Clean with Serra Houston TX

Owner Dec 2022 - Present

• Oversee all operational aspects of Always Clean with Serra, including staff management, customer service excellence, and strategic planning to ensure the highest standards of cleaning services and business growth. Texas REIT Houston TX

Assistant Property manager Jun 2022 - Dec 2022

• Oversaw daily operations and tenant relations for a diverse real estate portfolio, ensuring compliance with property management policies and delivering exceptional service standards at Texas REIT. Cover My Test, Inc. (CMT) Orlando, FL

Authorization Specialist Sep 2019 - Apr 2022

• Managed the comprehensive prior authorization process, ensuring the collection of essential documentation and the prompt submission of authorization requests to insurance payors.

• Liaised with clients, patients, and insurance firms to secure necessary authorizations, while maintaining thorough records of account activities and patient claim updates.

• Utilized XIFIN billing system expertise to optimize claims processing efficiency, and monitored for trends or issues that could impede timely claim resolution, upholding exceptional service standards for all stakeholders. Aetna Houston, FL

Medicare Authorization Specialist (Contract Position) Jul 2018 - Sep 2019

• Reviewed patients' medical histories and insurance coverage to authorize services, ensuring adherence to healthcare policies and facilitating the approval of procedures, medications, and durable medical equipment (DME).

• Maintained accurate patient records by inputting new information and updating existing data, in addition to managing billing documentation and supporting clerical functions to enhance operational efficiency. CVS Health (Contract Position) Orlando, FL

Pharmacy Tech/Customer Service Rep. (Contract Position) Jun 2017 - Feb 2018

• Facilitated patient access to medications by coordinating with healthcare providers for prior authorization and confirming insurance benefits to expedite prescription processing.

• Enhanced patient adherence to treatment plans by offering flexible prescription retrieval options, including in-store pick-up and home delivery, contributing to reduced hospitalizations and health complications. Heart of Florida United Way Orlando, FL

211 Specialist Nov 2016 - Feb 2018

• Managed inbound communication channels, including phone, text, chat, and email, delivering crisis de-escalation, effective problem-solving, and targeted social service referrals.

• Performed comprehensive assessments for high-risk clients, ensuring accurate documentation and empathetic engagement consistent with diverse cultural sensitivities.

• Demonstrated adept use of contact center software and databases, maintaining high data accuracy and proficiency in managing simultaneous multiple-channel interactions. Salvation Army Houston, TX

SSVF Case Manager Jul 2012 - Apr 2014

• Assisted low-income veteran families in achieving housing stability by connecting them to essential resources and administering direct Temporary Financial Assistance.

• Developed and implemented Housing Stability Plans tailored to individual client needs, ensuring sustainable living conditions.

• Maintained accurate client records and contributed to the Homeless Management Information System (HMIS), ensuring data integrity for reporting purposes.

Career and Recovery Resources Houston, TX

Career Center Coordinator Aug 2011 - Jul 2012

• Managed the operation of a career center, ensuring the facilitation of client services and operational efficiency.

• Provided guidance to clients on vocational research, job search techniques, and strategies to overcome employment barriers, enhancing their career advancement opportunities. EDUCATION

College America

Associate in Science (A.S.), Clinical Medical Assisting Denver, CO

May 2005

Life Long Learning Center

High School Diploma, N/A

Aurora, CO

Feb 1999

CERTIFICATIONS

Clinical Medical Assistant

SKILLS

Verbal Communication • Written Communication • Digital Communication • Non-Verbal Communication • Ability to Present Information to a Group • Empathy • Compassion • Confidence • Ability to Hold Conversations With Clients and Customers Over the Phone • Active Listening • Foundational Computer Ability • Web Tools • Accounting

• Hardware Tools • Stress Management • Time Management • Teamwork • Ability to Convey Information Clearly and Concisely • Entering Customer Data • Organizing Customer Interaction Logs • Data Entry • Mathematical Skills

• Communication Skills • System Learning • Report Development

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