Customer Service Team Members
Resume:
Ophelia Mccleary
Salley, SC *****
***********@*****.***
Loving mother to 3 beautiful children. Dedicated professional with over 15 years of experience in customer service, sanitation, and housekeeping roles. Expert in maintaining hygienic environments and enhancing customer interactions through innovative strategies and a strong understanding of industry standards like OSHA. Skilled in managing tasks efficiently, aiming to leverage expertise in a dynamic new role that demands attention to detail and exceptional organizational skills.
Employment history
Oct 2017 - 2019
Housekeeping/Laundry
INTOWN SUITES-Columbia, SC at Columbia, SC
Maintained punctuality and ensured a clean, organized workspace Effectively managed daily tasks using appropriate cleaning products Assisted team members as needed in a collaborative manner Feb 2015 - Jun 2017
Cashier/Server
Scana Corporation at Cayce, SC
Cross-trained and coordinated scheduling with team members to ensure seamless service. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets. Handled currency and credit transactions quickly and accurately. Apr 2014 - Nov 2016
Housekeeper/Janitorial Services
Alliance Building Care West Columbia at West Columbia, SC Managed guest concerns with empathy and promptness Interacted courteously with customers
Adhered to food safety procedures and regulations
Ensured stringent adherence to hygiene standards in all facility areas. Mar 2013 - Apr 2014
Cleaning Technician
Detail of Excellence at West Columbia, SC
Managed customer complaints with empathy and promptness Interacted courteously with customers
Adhered to company's food safety procedures
Maintained cleanliness in various areas
Ensured compliance with health and sanitation regulations Sep 2011 - Aug 2013
Final Assembler
Flextronics
Managed order processing with accuracy, adhering to written and verbal instructions Utilized appropriate tooling and fixtures for assembly tasks Successfully built and packed parts according to specific instructions Ensured adherence to all safety policies and procedures Contributed to the efficient operations of the assembly line Sep 2011 - Jan 2013
Picker
Amazon at West Columbia, SC
Managed assembly component collation at Amazon
Exceeded production targets consistently
Expert in handling heavy goods up to 50 pounds
Demonstrated proficiency in shipping and receiving operations Improved product staging and transportation processes May 2009
Childcare Provider
Precious Jewels at Columbia, SC
Established nurturing relationships with children
Maintained a consistent routine for child care
Ensured readiness for each day's activities
Jan 2020 - Feb 2021
Teleperformance
Enhanced customer satisfaction through strategic feedback implementation at Teleperformance. Pioneered innovative customer interaction techniques that increased engagement. Eagerly embraced new technologies to enhance communication efficiency and client satisfaction. Mar 2021 - Present
US Foods
Uphold a clean and hygienic workspace at US Foods
Ensure cleanliness in all areas
Adhere to strict sanitation standards
Proactively address potential cleanliness issues
Education
2008
High School Diploma
Brookland-Cayce High School Cayce at Cayce, SC
Skills
ASSEMBLY CONVEYOR
MATERIAL HANDLING ORGANIZATIONAL SKILLS
Cleaning Housekeeping
Cash Register Customer Service
Word Communications
Hospitality Assembly line production
Extremely quick learner Exceptional organizational skills Numerical controls understanding In-depth OSHA knowledge Material handling expert Microsoft applications skills
Contact this candidate