Human Resources Customer Service

Terr’na Minix

Cell: 601-***-**** Email: ******@*****.***

Career Profile

Exceptional leader skills in Sales, Design, Mass Communications, Customer Service, Human Resources, Business Administrator, Management, Data Entry, Accounts Payable/Receivable, QA Rep, Accounting, IT and Tech Support, Training, Recruiting, and Child Care. I’m very intelligent, articulate, and driven to succeed.

PROFESSIONAL EXPERIENCE

Wal Mart

Gulf Breeze, FL Aug 21-Present

Maintenance Technician

DOR is responsible for performing general maintenance for the facility and ground

Inspect the buildings equipment and system for any issues

Schedule repairs for the faulty equipment or damaged structures

Troubleshoot and maintain all applicable equipment

Dynamic Security

Pensacola, FL Aug 21-Jan 23

Branch Administrator

DOR is responsible for routine office operations, payroll, and hiring.

Maintain and distribute Corporate Policy and Procedures

Maintain personal files

Greet, assist, and direct applicants, employees, and visitors

YMCA of Memphis Apr18-Jun21 Memphis, TN

Site Director

DOR is to oversee the day-to-day operations for an afterschool program, including planning, coordinating, and supervising the program to ensure that families receive quality service.

To provide a quality service that promotes growth in academics, social emotional development, and health and wellness.

Developed & instill strong, positive program culture among staff, students, families, and larger school communities

Design and distribute newsletters to the parents & community, highlighting the successes of the afterschool program.

Kingdom Heart Learning Academy Memphis, TN June 17-Jan 18 Assistant Director

DOR is to assist the director with planning, managing, marketing, and directing a childcare program. Maintain center paperwork, keep files on each child and proof of meeting government regulations. Supervise and evaluate teachers, provide mentoring and training to help teachers improve their skills.

Diplomatic, cooperative individuals with excellent interpersonal skills.

Managing staff, interacting with parents, and marketing and financial duties, payroll, and office paperwork.

Completed courses in areas like education, psychology, nutrition, and speech development.

Hertz Rental Car Memphis, TN Feb 16-June 17 Branch Manager in Trainee (BMT) DOR is to oversee working of branch and administer all branch operations and manage all communication with customers and employees. Supervise and recommend improvements to all branch performance.

Ensures a positive customer experience by effective management of rental process.

Achieves individual sales goals and customer service goals.

Supports achievement of location sales and margin goals by working closely with Location Manager

Vitamin World

Memphis, TN June 15-Feb 16

Store Manager

DOR is to complete store operational requirements by scheduling and assigning employees following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees.

Reaching sales targets and increasing profits.

Interviewing and recruiting new staff.

Supervising departmental managers and organizing training.

Overseeing stock control and receiving orders.

Bath & Body Works Nov 12-June 15 Memphis, TN Co-Manager DOR is to support the manager in the daily operations of a retail store. Your role is to supervise employees, work with customers and help carry out the directives of the manager and owner.

Processed Payroll and supported HR functions

Overseeing sales activity, attaining sales targets, solving customer complaints, preparing sales reports, assigning tasks, and scheduling shifts.

Applied strategies that improved shrink percentage for five years

Managing a staff of 50+ employers

American Messaging / Skytel

Lewisville, TX Aug 09-Sept 11

Human Resources

DOR is to manage workers’ compensation issues, health benefits, and compensation reviews.

To maintain employee counseling and coaching

Ability to multitask and contribute to a fast-pace environment

Reviewing and approving budgets, implementing new company policies and maintaining internal HR.

EDUCATION

South West, Memphis, TN Early Child Care Dec 16

Jackson State University, Jackson, MS Degree: Bachelor May 95

Major: Business Admin/Human Resources Minor: Mass Communications

Leland High School, Leland, MS Degree: Diploma May 90

SKILLS AND NOTABLES

Computer Skills-Typing, Word Perfect 6.1, Microsoft Word, Excel, Power Point, Lotus, Internet Application Skills, and Intensive Business Training (1989-1990).

Skills-Leadership, Customer Service, HR, Management, Retail, Telemarketing, Sales, Mass Communications, Graphic Design, Accounting, Training, Recruiting, Dispatching, Pager programming, and Advertising. Certificates-CPR/First Aid, Early Child Development, Administration, SIDS.

REFERENCES

1. Tonya Youkins 601-***-**** 3. Bobbie Sutherland 901-***-****

2.Anthony Burgs 901-***-**** 4. Charlotte Turchi 704-***-****

5. ShaKyla Kimble 601-***-**** 6. Brittney Bowman 901-***-****

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