Customer Service Part-Time
Resume:
Patti L. Haney
** ********** **, ******, ** *****
***********@*****.***
OBJECTIVE:
I have a very diverse background in Customer Service and the Retail/ Grocery industry along with 23 years of Corporate Office experience and Human Resource experience. My knowledge learned through earning a bachelor’s degree in psychology along with an extensive work history within the field of customer service, and well- honed office skills would make me an excellent candidate for your company. PROFICIENES:
Microsoft Office Suite (including Access), Microsoft Office 2013 Adobe Acrobat 6.0 Professional
Lotus Notes/ Google Mail/ O365/ Microsoft Outlook
Auto CAD Design Software (2000, 2004, LT 2006, LT 2014) PDI
PROFESSIONAL EXPERIENCE:
Nashoba Learning Group, Bedford, Mass (Full Time) February 2024 – present Autism Therapist, Understudy
Case load consisting of 4-5 students ranging from 9yrs old to 12yrs old (1:1 ratio)
Main objective is to follow specific IAP’s based of each students level/ ability of learning, along with focusing on daily hygiene regiments.
Our goal is to give our students the necessary societal tools and knowledge so when they do join their community as adults they will have a successful and rewarding transition. SPINX Oil Company, Greenville, SC (Full-Time) October 2017 – February 2024 Pricebook Manager
Responsible for keying all Cost Increases and Decreases
Setting up all New Items
Responsible for all Price increases and Decreases
Responsible for keying in monthly promotions
Communication with Vendors regarding Items and Cost issues
Work directly with Category Merchandisers, Category Managers, Territory Managers and Store Associates. Lowes Home Improvement, Greenville, SC (Part-Time) October 2019- Present
Customer Service Desk – Returns, Purchases, Assisting in solving customer service issues Sports Club, Greenville, SC (Part-Time) August 2013 - November 2017 Childcare/ Nursery
Care for infants 8wks old and up
Monitor and play with infants/ toddlers
Needed to be CPR Certified yearly along with Infant CPR Certified Southeastern Grocers, Regional Office, Mauldin, SC May 1997- July 2017 HR Field Coordinator:
Administrative Assistant to the Vice President of Field Human Resources
Responsible to submitting weekly expense reports for the Vice President of Field Human Resources
Provide administrative support to the HR Directors, HR Business Partners and our stores.
Responsible for sending out the HR Directors and HR Business Partners weekly schedules
Responsible for tracking all Open Store Management positions across all 4 banners: BI-LO, Winn Dixie, Harvey’s and Fresco Y Mas.
Responsible for planning and executing Office Events: Holiday celebrations, Birthday and Anniversary celebrations.
Assisting the Call Center and Regional Office with any HR needs
Posting Part Time positions on Indeed (BI-LO and Harvey’s)
Assist with scheduling interviews when needed
In-Store Execution Assistant Coordinator
Provide administrative support for the Reset Operations Department and our stores.
Handle all Hotel Reservations for the department for all banners: BI-LO, Harvey’s and Winn Dixie.
Responsible for keying weekly Time sheets for all 79 Salary-Non Exempt Field Associates for all banners: BI-LO, Harvey’s and Winn Dixie.
Responsible for the preparation and distribution of all Resets, Remodels and New Store packages and communication to our vendor community.
Responsible for sending out equipment requests and ordering supplies needed for all New/ Remodel/Resets for the stores.
Responsible for the preparation and distribution of each New Store Schedule.
Typing in New Store layouts on the blueprints and updating any reset/remodel changes on existing blueprints.
Handle the shelving requests from the stores.
Submit all Store Markdowns generated from a Reset or Remodel for yearly Budget requirements. . Category Team Assistant- Category team assistant for the beverage, beer/wine, and candy desk.
Provide Customer Service to the stores through quick and satisfactory response to communication from stores as well as proactive planning.
Provide administrative support for the teams and vendors.
Keyed allocation sheets for inventory on appropriate items.
Provided cost of goods on products to help develop accurate margin levels for products. Worked with advertising and pricing departments daily to help track price changes, product descriptions, and proof ads. Also reviewed all financial period reports. Managed reports for discontinued items and setting up new items in the system.
Pricing Help Desk Associate
Assisted stores chain wide with any issues they may have had regarding retail discrepancies, ad errors, and misprinted bonus card discounts.
Generated store issues and ad error reports.
BI-LO STORE 273, Woodruff Rd, Greenville, SC
Price integrity coordinator, Front-End Supervisor, Asst Bookkeeper, Customer Service Associate EDUCATION:
Southern New Hampshire University
o Bachelor’s in psychology with a concentration in Forensics PERSONAL REFERENCES:
Michele Staley, Senior Director Call Centers, Resurgent Capital Services
Tonya Berry, Front End Supervisor – Lowes Home Improvement Stores
Olivia Owens, SSA - Lowes Home Improvement Stores
Jennifer Eichenlaub – Long time personal friend
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